Sephora Sverige Reviews 

Misleading marketing tricks that fools you which is unacceptable for a company under LVMH group :(

I made a 1616kr worth purchase on the Sephora website and there were no shipping fees to pay at checkout. A couple of days later the Bring company contacted me and told me I had to pay 45kr for home delivery, without giving me any other options (no possibility to deliver to a service point).
I paid the 45kr, and on the day of the delivery I missed the delivery person’s call (because I have a new born baby) and called them 7 mins later. They said they would deliver the package to ICA and I found out later that this ICA is 30mins away from my home. I will need to get someone to drive there for me to collect the package.
I contacted Sephora about this problem but they told me they cannot help me and that I should contact Bring myself.
So, how can Sephora claim that there are no delivery fees for a 1616kr purchase, if the only way I can get my goods delivered is by paying another company?
I am extremely disappointed in Sephora for choosing the Bring company for their deliveries and not taking responsibility about the delivery of their goods.
I will not shop here again.

Edit to reply:

There was no option to deliver to a pick up point, as I indicated in my original review. The only option was to pay 45kr to get a home delivery.
In their email to me, Sephora did not offer any solution, they told me to contact Bring myself. Moreover, they wrote that the problem I had “sounds strange”. Not only was I scammed by Bring, the company Sephora is choosing to use, but I was also offered no solution from Sephora and even implied that I am fabricating what happened!! HORRIBLE CUSTOMER SERVICE!!!

Scammed. Don’t recommend anyone shopping from Sephora’s Swedish website. Was excited when Becca Cosmetics came on Sale. Put my products in the basket, looked through the order summary and then placed the order. When the order confirmation came and the invoice I noticed they had another price on one of the products. First of all, the product name and description does not match the picture and the actual product. (It says Becca Cosmetics Light shifter Finishing Veil Setting Powder, but the product in picture and the product you receive is Becca Cosmetic Light shifter Dewy Tinted moisturizer). Didn’t think to much about that since I trusted the picture, I ordered it since I saw the the price was down at 189 SEK. But when the order confirmation came it suddenly said 379 SEK. Also while browsing on the Becca Cosmetics products I notice that several products have a different price then when you go into the product. And the product I purchased is still shown as 189 SEK as regular price and then 37,90 SEK down because of an ongoing campaign, though when I purchased the same product in a different shade I got right price as shown on the website (thank god!). Though very disappointed that they succeeded to scam me on my first order when they took double the price on the same product. Of course I contacted Customer Service regarding this but did not at all got my case handled correctly and only got bad excuses without explanation, apology or any refund. They asked me if I had any screen shots of the price at that time, which I had not. Though I took several screen shots regarding their “wrong pricing” on their website yesterday, unfortunately they didn’t address that either. With that said, Becca cosmetics website are selling the light shifter products for around 35 SEK, so I’m stocking up and recommend you to the the same! Also, don’t forget to take screen shots through the whole shopping process if you buy anything at Sephora.se, otherwise they might put a higher price than you expected when you get your order confirmation. So disappointed and was honestly expecting more from a company like Sephora.

Update: Got a refund for the price differences of the product after my review here on trustpilot. Seems like the HQ take better care of their customers than the support team. Shouldn’t take that much effort to get the price difference handled but glad it was sorted out at last.

Always a great assortment of products and skilled people to guide you.

TERRIBLE PRACTICES! Ordered and paid something on their Black Friday sale and week later got a message that my order was cancelled and I could just re submit the order with normal prices. An absolute joke.