Serena & LilyReviews 

236
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 162 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the superior quality of products, noting that items are well-made, beautifully designed, and built to last, often exceeding expectations upon arrival. Many appreciate the timeless style and unique offerings, finding that the furniture and decor enhance their homes with effortless sophistication. Reviewers also highlight the exceptional customer service, with staff being described as helpful, kind, and dedicated to ensuring customer satisfaction. Orders typically arrive as scheduled and are well-packaged to protect the products, making the online ordering process smooth and easy. However, some customers also noted issues with product durability, particularly with bedding degrading quickly, and occasional problems with incorrect parts or strong chemical smells upon delivery.

What people talk about most

Product

Reviewers mention positive feedback about product quality, style, and design, with many expressing... See more

Quality

Reviewers highlight positive aspects of quality, with many consistently impressed by the superior quality,... See more

Order

Customers consistently note positive experiences with order, praising the easy online ordering process and... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting it as excellent,... See more

Staff

People report positive experiences with staff, consistently highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The quality of Serena and Lily’s percale sheets is still unmatched. Even though the patterns have lost some of their original charm since the company changed hands about a decade ago and Serena Dugan... See more

Rated 5 out of 5 stars

I started with Serena & Lily during covid 2020-2021. They were one of the few store who could fill in my order for new furnishings after we sold our Hermosa Beach residence and moved to Valencia CA. A... See more

Rated 5 out of 5 stars

So far I have been pleased with products and delivery I am going for modern traditional with beachy vibes as I live in a Canadian beachside community on Vancouver island . It’s a bit like a Canadian... See more

Rated 5 out of 5 stars

I'm a big fan of Serena & Lily - and have purchased many sheets and table cloths, as well as lamps and mirrors from the company. Very high quality, great to deal with - and am consistently happy with... See more


Company details

  1. Furniture Store
  2. Bedroom Furniture Store
  3. Decoration and Interior Design Store
  4. Living Room Furniture Store

Information provided by various external sources

An inspired home collection. Luxury bedding, furniture, décor, nursery and more.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

236 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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4.6

All reviews

(236)

137 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have been shopping with Serena & Lily…

I have been shopping with Serena & Lily for many years. Their quality is always superb and very rarely do I see something that I don’t like. While their price point tends to be high, they are very fair about putting things on sale with frequency.

July 25, 2025
Unprompted review
Rated 5 out of 5 stars

Share the beauty of your home with friends and family

Serena and Lily are a great company to do business with, always. Quality of the pieces are outstanding. I have ordered many items and enjoying a swing, bending, pillow and blankets. I love your wicker desk. It’s fabulous. My daughter wanted your beautiful arch headboard, Your bistro chairs and stools, she is thrilled with everything. She has a French bistro kitchen and the black-and-white accents of the chairs were perfect
Your pallet is very light in color with usually navy blue. I would love it if you would add more colors, especially a beautiful kelly green or a lovely raspberry. I do love pure colors and I’m hoping that people will understand color psychology in a way that allows them to explore color in their everyday life. It makes a difference.
I’m thinking about the day swing the double. It’s lovely. I personally would like a black finish or very deep walnut color. Also, I love your day beds they are fabulous. I love this kind of inviting furniture that calls you to rest a while and enjoy your day.

July 20, 2025
Unprompted review
Rated 5 out of 5 stars

My go to place for home decor

the online shopping experience is amazing love how beautify the website have design, my first purchase I have did a lot of research made sure there is good review. and after that. the first order delivered on time. packaged well. no delivery fee, fast. the quality of product is really good. now I am a big fan, and Serena and Lily always is my first go to.

January 21, 2025
Unprompted review
Rated 5 out of 5 stars

High quality quilt set

My first quilt set I bought kinda on a whim hoping it wouldn’t be cheesy..I was tired of the duvet look and wanted something cleaner looking. I was very happy with the high quality and the fact that it goes in the wash and comes out perfect - amazed that muddy dog prints, coffee etc came out easily. I was afraid the tassels would end up looking mangled after a wash but no they are perfect every time after being washed. Just ordered a different set for my daughters room!

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

Love their products

Love their products. I took advantage of a sale and was impressed by how many nice products were actually on sale. Usually companies only put on sale some of their most undesirable items. Not so here. Love their catalogs and the design.

July 15, 2025
Unprompted review

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