The quality of Serena and Lily’s percale sheets is still unmatched. Even though the patterns have lost some of their original charm since the company changed hands about a decade ago and Serena Dugan... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I started with Serena & Lily during covid 2020-2021. They were one of the few store who could fill in my order for new furnishings after we sold our Hermosa Beach residence and moved to Valencia CA. A... See more
So far I have been pleased with products and delivery I am going for modern traditional with beachy vibes as I live in a Canadian beachside community on Vancouver island . It’s a bit like a Canadian... See more
I'm a big fan of Serena & Lily - and have purchased many sheets and table cloths, as well as lamps and mirrors from the company. Very high quality, great to deal with - and am consistently happy with... See more
Company details
- Furniture Store
- Bedroom Furniture Store
- Decoration and Interior Design Store
- Living Room Furniture Store
Information provided by various external sources
An inspired home collection. Luxury bedding, furniture, décor, nursery and more.
Contact info
Liberty Ship Way 10, 94965, Sausalito, United States
- serenaandlily.com
4.6
Excellent
236 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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Don’t order from here!!
Don’t order from here!!! I would give them a zero if I could. After 30 days of not receiving a duvet cover I ordered and multiple emails and calls, I was told they messed up and didn’t ship it (even though I was told it shipped by customer service and an email) and it is now sold out and discontinued. They didn’t offer a replacement at their cost or refund for the shams that are now useless. Save your money and time and shop somewhere that cares. This business is a scam
August 25, 2025
Unprompted review
love their products!!
August 24, 2025
Unprompted review
S&L is always our go-to for beautifully…
S&L is always our go-to for beautifully designed household items- from rugs, to furniture, to tableclothes, bedding, pillows, towels, accessories and pajamas! They have been a staple in our household for years! Grateful for their quality, design and customer service!
August 23, 2025
Unprompted review
The first chairs I bought came really…
The first chairs I bought came really quickly and I have loved them. Decided to get more for a different room.
Easy to deal with.
August 23, 2025
Unprompted review
Easy website
Easy website. Good coupon to encourage a purchase. I had a few items in mind that I would like to purchase from S&L. I typically check them out when wanting to purchase something for my home
August 21, 2025
Unprompted review
Super easy to navigate and explore…
Super easy to navigate and explore specific topics via search.
August 20, 2025
Unprompted review
Serena and Lily pieces are timeless
Serena and Lily pieces are timeless. Everything is beautiful. In addition, the quality of the items is never in doubt. I love everything I have ever purchased over the many years I have shopped with them.
August 20, 2025
Unprompted review
Not only do I love the beautiful…
Not only do I love the beautiful colors, designs and high quality products from Serena and Lily, but the website is very user friendly and easy to navigate.
August 19, 2025
Unprompted review
Everything was stylish and light and…
Everything was stylish and light and airy.
August 18, 2025
Unprompted review
I received a S&L gift card for $100 off…
I received a S&L gift card for $100 off after and eying their beautiful wall papers for months I was glad to snag them for a great price.
August 15, 2025
Unprompted review
If you’re looking for a beautifully designed print
I’ve been trying to figure out a soft wallpaper for our bathroom at the beach. I’ve looked high and low and this just jumped out at me. I simply LOVE this! Serena and Lily have always been my go to.
August 15, 2025
Unprompted review
Review of Experience with Serena and Lily
I have always turned to Serena and Lily for my decorating needs. Their style matches mine and I love their customer service.
August 11, 2025
Unprompted review
Serena & Lily Website Easy to Navigate
The Serena & Lily website is very easy to navigate. It's easy to complete an order online. For furniture purchases I order through the Chestnut Hill, MA design shop. They offer terrific service on every order.
August 10, 2025
Unprompted review
Great quality
I love the wallpaper designs. Can't find anything close to theirs anywhere.
August 10, 2025
Unprompted review
THE BEST :) **********
August 5, 2025
Unprompted review
Love the variety and colors of pieces…
Love the variety and colors of pieces offered. They are of high quality and are quite beautiful. However, would appreciate more flexibility to exchange an item if it does not work out especially for a longtime and frequent client. Thank you.
August 2, 2025
Unprompted review
Cool air
Everything was easy and smooth. I received my bedsheets in a beautiful packing. That blue is my favorite color. They were very soft for linen. I love them. Also the pillow cases are big enough to fit big TempurPedic pillow without struggling. They are very heavy. And the linen bedsheets are really cooler in heat that we are experiencing. Highly recommend! V.H
July 30, 2025
Unprompted review
My daughter introduced me to Serena and…
My daughter introduced me to Serena and Lily.... I've ordered several pieces for her.... Christmas and her Birthday...
I received sheets, pillows and duvets from her... Mother's day was so much fun!!! My bed looks fabulous.....
I decided to buy the wicker day bed, for my dressing area...it was a great price!!!!
July 26, 2025
Unprompted review
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