While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 501 reviews, reviewers had a great experience with this company. Customers are really happy with the quality of the products, noting that they are effective and deliver noticeable results for various health concerns like digestion, bloating, and energy levels. Many appreciate the natural ingredients and find the products helpful for gut health and detoxification. The customer service is frequently praised for being top-tier, with staff showing genuine care and providing quick, helpful responses. However, some people were dissatisfied with the product, experiencing allergic reactions or finding it ineffective. There are also concerns regarding order fulfillment, with some customers reporting significant delays, missing shipments, or unauthorized recurring orders. Additionally, a few reviewers mentioned issues with customer service communication, such as unanswered calls and emails, or difficulty resolving problems with orders.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction, noting benefits like... See more

Quality

Reviewers mention positive feedback about quality, with many describing the product as "amazing" and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as receiving incorrect... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising fast shipping,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the excellent and amazing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The only reason this experience wasn’t a 5 is because I had to place a claim to receive the additional free product (buy 3 get 3 free). The email exchange took place within hours, and I was informed... See more

Company replied

Rated 4 out of 5 stars

Wasn't expecting instant results but I am pleased noticing a difference . Got my fingers crossed hoping to see more results soon. .Going on2 nd week .

Company replied

Rated 4 out of 5 stars

Bitter soup is great for bowel motility. I love it no more constipation although if I skip for a day their is no bowel movement

Rated 4 out of 5 stars

This products works like clock work,everyday. The bloating that I was having has now gone down alot, my energy is better.the taste isn't bad after you get use to it. I would recommend this product t... See more

Company replied


Company details

  1. Vitamin and Supplements Store

Written by the company

-Focused on providing a modern herbal experience using ancient & organic remedies.


Contact info

4.0

Great

TrustScore 4 out of 5

668 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing customer service with questions…

Amazing customer service with questions about my orders :)

May 21, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for sharing your feedback! We’re so glad to hear that our customer service team was able to assist you effectively with your questions about your orders. We strive to make sure every interaction is helpful and smooth.

Rated 4 out of 5 stars

Wasn't expecting instant results but I…

Wasn't expecting instant results but I am pleased noticing a difference . Got my fingers crossed hoping to see more results soon. .Going on2 nd week .

May 21, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for sharing your experience! We’re glad to hear that you’re already noticing a difference after your first week. It’s great that you’re staying consistent and looking forward to even more results as you continue into week two.

Everyone’s body responds at its own pace, so keeping up the routine is key.

Rated 5 out of 5 stars

Anna Stones

May 21, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for your feedback! We’re glad to hear that Anna Stones was able to assist you. We truly appreciate you sharing your experience and recognizing her support!

Rated 5 out of 5 stars

Fast delivery and on our way to better…

Fast delivery and on our way to better health!

May 21, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for your feedback! We’re glad to hear that your order arrived quickly and that you’re on your way to better health. It’s wonderful to know the product is helping you start your wellness journey!

Rated 3 out of 5 stars

Taste not bad but it does nothing for…

Taste not bad but it does nothing for me really guess I have a tolerable body/system. Maybe I had greater expectations.

May 18, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for sharing your experience! We understand that results can vary from person to person, and sometimes the effects may be more subtle depending on your body or system. We appreciate your honesty and hope that continued use may still provide benefits over time.

Rated 4 out of 5 stars

Testimony

I am impressed re the ship/receive process. I purchased on 5/6 and started using product 5/11. Using as prescribed, I am tolerating well enough. The taste is truly yucky, but I've tasted worse. I've not noticed any weight loss yet, but hopefully reducing the amout of garbage in the body will tip the scale in my favor.

May 11, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for sharing your experience! We’re glad to hear that the shipping and delivery process met your expectations and that you’re tolerating the product well. While the taste can take some getting used to, it’s wonderful that you’re committed to following the prescribed routine. Even if weight loss hasn’t appeared yet, improving digestion and reducing toxins is an important first step, and results often become more noticeable over time. Keep up the routine, and your body will continue to benefit!

Rated 5 out of 5 stars

The cleanse works starting day 1 for my…

The cleanse works starting day 1 for my husband and I. Showed of what is comming out of our intestines. Trully magical results

May 4, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for sharing your experience! We’re thrilled to hear that the cleanse worked effectively from day one for both you and your husband. It’s wonderful to know you’re seeing such noticeable results and feeling the benefits so quickly!

Rated 5 out of 5 stars

Sam had incredible customer service

Sam had incredible customer service. He was polite and professional.

May 20, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for your feedback! We’re so glad to hear that Sam provided incredible customer service and was both polite and professional. We’ll be sure to pass along your kind words!

Rated 3 out of 5 stars

Great herbs - below par returns and customer service

My experience with the first shipment was off. The herbs ( soursop bitters) got sent to my mailbox instead of my home and because I was out of town, they sat in my outside mailbox in the Arizona heat for two weeks, ruined. If they had been delivered to my home, my neighbor would have picked them up.
Trying to get a replacement and someone to answer the phone was a joke. Pablo, saved the day. He was the only one to reach out and get to the bottom of it with almost daily updates. It took me ONE month for my new replacement, pretty ridiculous in the 21 century. It’s unfortunate that the herbs themselves do as they claim, I’ve had wonderful results. So- horrible A-Z follow through, minus Pablo, thankfully. I will never order from Serene Herbs again because it was so time consuming trying to get my new order received. I should have had my replacement immediately, as though I was a new customer. I will never recommend this company because of the return - and an unhappy customer was pushed to the side. Pablo, was terrific however, so thankfully this snail company has him. Similar brands and companies are popping up everywhere so I know with time and research I’ll find similar herbs if not better.
Also, it wasn’t clear on the website when I ordered that I’d be signing up for a subscription, that area was very grey and very misleading. Somehow, I got caught on this shady (somewhat) scam. I never do subscriptions ever! Personally, as a whole I think this company is more profit driven than customer. Customer service is weak and needs to be addressed, get more employees and pay them a good living wage. Reviews about customer service are horrible, shite actually.
A side note to Mr Tuffour: don’t let your Millions go to your head, stay humble and grounded, stick to your ancestral roots.
KT - Do Better!!
Jen Hill

March 30, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

We sincerely apologize for the frustration and inconvenience you experienced with your order and the replacement process. We completely understand how upsetting it must have been for your Soursop Bitters to be left in the mailbox and spoiled in the heat, as well as the delays in communication.

We also want to acknowledge your concerns about the subscription setup , it’s never our intention to mislead our customers. Your subscription has since been addressed and canceled, and any confusion caused was truly regrettable.

We’re grateful that Pablo was able to assist you and provide consistent updates, and we’ll be sure to recognize his exceptional support. Your feedback about improving communication and customer service is heard, and we will use it to improve our processes and staffing moving forward.

While we regret that this experience has left you dissatisfied, we appreciate your honesty and thank you for giving us the opportunity to learn from it. We wish you all the best on your wellness journey.

Rated 4 out of 5 stars

It gives a little energy but that's all…

It gives a little energy but that's all I've experienced for now.

May 13, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for sharing your experience! We’re glad to hear that you’ve noticed a boost in energy so far. Results can vary depending on individual factors, and some benefits, like digestion and appetite support, may become more noticeable with continued use. We encourage you to keep following the recommended routine

Rated 5 out of 5 stars

The interaction I had with your…

The interaction I had with your representative was very pleasant and she is very professional. It was a true pleasure speaking with her and she was very helpful. Thank you Douglas Chatman

May 19, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for your kind feedback! We’re so glad to hear that your interaction with our representative was pleasant, professional, and helpful. We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I love this product

I love this product. As a kid my parents were big on cleaning your system out a few times a year. As an adult I did so but no where nearly as frequent. For the most part I eat pretty healthy and try to avoid a lot of junk food. I saw ads on Instagram and it got me thinking about a full system cleanse for my overall health. As soon as I received my shipment I took the recommended 2 tablespoon, dosage. It started working about 8 hrs later. I feel good about flushing the toxins out. I will be using this product consistently.

May 8, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for sharing your experience! We’re so happy to hear that the product is helping you feel refreshed and supporting a full system cleanse. It’s great that the effects started working quickly and that you feel good about flushing out toxins. Consistent use is definitely the key to seeing ongoing benefits, and we’re thrilled you’re committed to your wellness journey!

Rated 5 out of 5 stars

Mohammad

Mohammad, with the customer support was amazing. I had an auto renewal set up for the product and I had forgotten to change my address to my new location. Mohammad replied back and asked for the new address. I expressed that I knew it was my fault for not updating the address and that if I missed this particular shipment, I completely understood, but Mohammed went above and beyond and he helped me get my shipment so that I can continue using the products so very pleased with the service and customer experience for this whole thing I have since received my products and I am very grateful for Mohammed and all of his efforts that he did in assisting me with this .

May 19, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for sharing your experience! We’re so happy to hear that Mohammad was able to assist you and go above and beyond to ensure your shipment reached you despite the address change. It’s wonderful that his support made a positive impact on your experience and allowed you to continue using the products without interruption. We truly appreciate your feedback and will be sure to recognize Mohammad for his outstanding service.

Rated 5 out of 5 stars

product

Service and look forward to using product after studying all the reviews

May 19, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for your feedback! We’re glad to hear that our service has been helpful, and we’re excited for you to start using the product after reviewing the experiences shared by other customers.

Rated 5 out of 5 stars

Product was just as stated

Product was just as stated. Very pleased.

May 19, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for your feedback! We’re glad to hear that the product met your expectations and was just as described. It’s great to know you’re pleased with it!

Rated 5 out of 5 stars

It works really good 💯 great I feel it's really working

I was buying it on Amazon and I noticed that the thing from Amazon was not working because I built the when I bought it from this from y'all's company. It was working firmly a lot better than the product from Amazon. She had to be cautious and by invitation that works halfway this one. As soon as I I took it, it worked. I was going to the restaurant more than three times like you can say five. That's why I know it is sure it's working yes I bought it from Amazon and that's all the difference because the company that I bought it from from the sponsor that you get three and then you get three free and it's been working and I'm very happy. I have experience with Amazon. I know what I'm saying. I will not say something if I can't back it up. In the past I bought a lot of things and then they sent me. Lately they've been sending me like clothes. I would never buy from them cuz I always get stuff that is not. It's false advertising. It's nothing like the picture you see when you're perching from Amazon, I will not buy. I'm terrified to buy something from Amazon because you cannot return it like herbs, vitamins, medication, anything that is house serious. You cannot return it. I'm feeling a lot better and I'm feeling the the difference. I'm taking another soursop bitter but it's with pineapple and mango flavor. It tastes really good and I feel like it's working and I barely in my couple days like close to a week already because today's Wednesday and it's been working. It's really good

April 22, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for sharing your experience! We’re glad to hear that the product you purchased directly from us is working effectively and providing clear results.

Out of curiosity, did you order the Soursop Bitters from our official Amazon store, or from another seller? This helps others understand the difference in experience.

Rated 5 out of 5 stars

Im on my 3rd bottle and my gut have…

Im on my 3rd bottle and my gut have shrink alot than how it use to looks before. Usually take it at night before bed and wake energized. It actually helps curved my appetite. I noticed a glow in my skin and those small tiny skin tags on my neckline have shrink and not noticeable. The results is based on the person but trust me you wont regret it

May 19, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for sharing your experience! We’re so happy to hear that after your 3rd bottle you’re noticing such positive changes from a slimmer gut and more energy to reduced appetite, glowing skin, and even improvements in small skin tags.

You’re right, results can vary from person to person, but it’s wonderful to hear how much of a difference the product has made for you. We’re thrilled it’s supporting your wellness journey!

Rated 5 out of 5 stars

Effective and actually works as…

Effective and actually works as described. Was hoping this was not just another “Snake Oil” remedy; and am pleasantly satisfied with results so far!

April 29, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for sharing your experience! We’re glad to hear that the product is working as described and providing results that meet your expectations. It’s wonderful to know that it has exceeded your hopes and isn’t just another “snake oil” remedy!

Rated 5 out of 5 stars

Customer service

Customer service was amazing. Mark was the absolute best. I encountered a problem and he immediately replied with a doable solution.

May 14, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for sharing your feedback! We’re so glad to hear that Mark provided amazing customer service and was able to quickly offer a helpful solution to your problem. We’ll be sure to pass along your kind words!

Rated 5 out of 5 stars

Forever customer

The fact i only been taking it for 2 weeks and I waaayyyy less bloated , clothes i felt like i couldn’t fit , fit me perfectly . I can go to the restroom regularly and my mood has changed drastically .

May 2, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for sharing your experience! We’re thrilled to hear that after just two weeks, you’re experiencing less bloating, better-fitting clothes, improved regularity, and a positive boost in mood. It’s wonderful to know the product is making such a meaningful impact!

We’re honored to have you as part of the Serene Herbs family and look forward to supporting you on your continued wellness journey. 💚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look