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Review summary

Created with AI, based on recent reviews

Evaluating 501 reviews, reviewers had a great experience with this company. Customers are really happy with the quality of the products, noting that they are effective and deliver noticeable results for various health concerns like digestion, bloating, and energy levels. Many appreciate the natural ingredients and find the products helpful for gut health and detoxification. The customer service is frequently praised for being top-tier, with staff showing genuine care and providing quick, helpful responses. However, some people were dissatisfied with the product, experiencing allergic reactions or finding it ineffective. There are also concerns regarding order fulfillment, with some customers reporting significant delays, missing shipments, or unauthorized recurring orders. Additionally, a few reviewers mentioned issues with customer service communication, such as unanswered calls and emails, or difficulty resolving problems with orders.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product, with many expressing satisfaction, noting benefits like... See more

Quality

Reviewers mention positive feedback about quality, with many describing the product as "amazing" and... See more

Order

Consumers find order experiences to be ambiguous, with many reporting issues such as receiving incorrect... See more

Delivery service

People report ambiguous experiences with delivery service, with many customers praising fast shipping,... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising the excellent and amazing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The only reason this experience wasn’t a 5 is because I had to place a claim to receive the additional free product (buy 3 get 3 free). The email exchange took place within hours, and I was informed... See more

Company replied

Rated 4 out of 5 stars

Wasn't expecting instant results but I am pleased noticing a difference . Got my fingers crossed hoping to see more results soon. .Going on2 nd week .

Company replied

Rated 4 out of 5 stars

Bitter soup is great for bowel motility. I love it no more constipation although if I skip for a day their is no bowel movement

Rated 4 out of 5 stars

This products works like clock work,everyday. The bloating that I was having has now gone down alot, my energy is better.the taste isn't bad after you get use to it. I would recommend this product t... See more

Company replied


Company details

  1. Vitamin and Supplements Store

Written by the company

-Focused on providing a modern herbal experience using ancient & organic remedies.


Contact info

4.0

Great

TrustScore 4 out of 5

668 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 59% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sam was very kind and explained a lot…

Sam was very kind and explained a lot of how soursops works and how they help the body.

May 18, 2026
Unprompted review
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Reply from Sereneherbs

Thank you for your feedback! We’re glad to hear that Sam was able to explain how Soursop works and how it benefits the body. We’re happy that the guidance helped you feel informed and confident about using the product!

Rated 5 out of 5 stars

BUY YOURS NOW!!!

This stuff is amazing! It works just as the information provided. I feel so much lighter. No bloating! My gut feels better!! Pleas be aware, the taste is not favorable but a quick swig of any drink right afterwards helps.

I have shared with friends and family! They are also excited about the results!

DEFINITELY WORTH THE PURCHASE!

May 1, 2026
Unprompted review
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Reply from Sereneherbs

Thank you for sharing your amazing experience! We’re so happy to hear that the product is helping you feel lighter, reducing bloating, and supporting your gut health. It’s great to know that a quick swig of a drink helps with the taste, and that you’ve shared your experience with friends and family! We truly appreciate your recommendation, and we’re thrilled the product has made such a positive impact

Rated 3 out of 5 stars

Soursop & Black Seed Bitters Combo

I was only able to purchase 1 round of the bitters dual package. Although I didn't experience what the advertisement specified, I did notice that my cravings were lessened (I wasn't needing as much junk food as I normally so heavily craved). I was in communication with Adeena from their team who is extremely helpful and informative. She explained that for maximum results, their product has to be taken for a certain amount of time. In the future, when my budget allows, I will invest in the entire regimen. I will give customers a heads up about their subscription. When you make a purchase please check and see if you are signing up for it. Because this seems to be automatically done. There was another purchase made under my account that I wasn't aware of. The company did issue a refund and cancel my order the same day. I feel like their website should be way more transparent about the subscription allowimg customers to see that they're signing up for one. Because customers may feel scammed if they receive an unauthorized charge.

May 18, 2026
Unprompted review
Rated 5 out of 5 stars

No hassle returning..

Sam was courteous no hassle in returning product.

May 18, 2026
Unprompted review
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Reply from Sereneherbs

Thank you for your feedback! We’re glad to hear that Sam was able to assist you courteously and make the return process smooth and hassle-free.

Rated 5 out of 5 stars

The customer support is amazing

The customer support is amazing. I reached out via email and received a super quick response. Thank you again Mark!

May 18, 2026
Unprompted review
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Reply from Sereneherbs

Thank you for sharing your experience! We’re so happy to hear that Mark was able to provide a quick and helpful response. He’ll be thrilled to know his support made a difference for you!

Rated 5 out of 5 stars

Gut cleanse 101

Gut cleanse 101! It wasn’t comfortable but it definitely works!

May 18, 2026
Unprompted review
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Reply from Sereneherbs

Thank you for sharing your experience! We’re glad to hear that the product is working effectively for you. The initial adjustment can sometimes be uncomfortable, but it’s great to know it’s making a positive impact on your gut health!

Rated 4 out of 5 stars

Instantly got rid of bloating

Instantly got rid of bloating

May 17, 2026
Unprompted review
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Reply from Sereneherbs

Thank you for your feedback! We’re so glad to hear that the product helped relieve bloating quickly and made a noticeable difference for you.

Rated 5 out of 5 stars

Great product so far

Product came quickly and in good condition. I only used the product for about two weeks and within those two weeks I noticed a very positive change within my gut and with using the restroom. Of course it does not taste the greatest but thats no reason to give it less of a rating because with a product like this you cant expect it to taste great. The only reason I haven't continued use is because I have a lot of undiagnosed gut issues, I also have MS and a lot of spinal cord damage so im sensitive to a lot of things and am trying to take it easy and figure things out as I go. For now im going to use it on and off two weeks at a time to see the difference between using it and not using it. So far the first two weeks I noticed my bowel function has improved and I have a slight energy boost compared to normal. Definitely worth a try.

May 16, 2026
Unprompted review
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Reply from Sereneherbs

Thank you for sharing your experience! We’re glad to hear that the product arrived quickly and that you noticed positive changes in your gut health, bowel function, and energy within just two weeks. It’s completely understandable that taste can take some getting used to, but we’re happy the benefits have made it worthwhile.

We also appreciate you being mindful of your sensitivity and health conditions taking it slowly and monitoring your body is a smart approach. We’re confident that with continued use, you’ll continue to see positive results.

Rated 4 out of 5 stars

These products are really good

These products are really good! I feel so much lighter and energetic. I'm glad that I gave it a shot.

May 17, 2026
Unprompted review
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Reply from Sereneherbs

Thank you for your feedback! We’re happy to hear that the products are helping you feel lighter and more energetic. It’s wonderful that you gave them a try and are seeing positive results!

Rated 5 out of 5 stars

Rhobin is AMAZING!!

Rhobin has been nothing short of amazing. She is kind and beyond helpful in resolving my issue. Her customer service skills are unlike any other company's I've ever experienced. Your team is blessed to have Rhobin! Thank you again so much Rhobin!

May 16, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for sharing your kind words! We’re so happy to hear that Rhobin provided such exceptional support and resolved your issue with care and professionalism. She truly goes above and beyond, and we’re lucky to have her on our team!

Rated 5 out of 5 stars

Want to get cleaned out...Try this!

First, the fact that in this age of scam artists, the product actually came and in a timely fashion. Second, it is potent, very potent! I was not prepared 😂. It's a great product though.

May 13, 2026
Unprompted review
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Reply from Sereneherbs

Thank you for sharing your experience! We’re glad to hear that your order arrived on time and that the product is working effectively for you. We totally understand that the potency can be surprising at first 😂 it’s great to hear you’re seeing the results!

Rated 5 out of 5 stars

My blood pressure is down

My blood pressure is down. No need to take diabetes medication. My clothes fit better. Easier to process protein which had been making me break out.

May 16, 2026
Unprompted review
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Reply from Sereneherbs

Thank you for sharing your experience! We’re so happy to hear that you’re noticing positive changes, from lower blood pressure to improved digestion and better fitting clothes. It’s wonderful to see the product making such a meaningful impact on your health!

Rated 5 out of 5 stars

Saw things leaving my body by day 2/3

Saw things leaving my body by day 2/3. Day 4. I absolutely seen parasites

May 14, 2026
Unprompted review
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Reply from Sereneherbs

Thank you for sharing your experience! We’re glad to hear that you’ve already noticed positive changes and that the product is helping cleanse your system. It’s great to know it’s making an impact so quickly!

Rated 5 out of 5 stars

Pablo was very good

Pablo was very good

May 15, 2026
Unprompted review
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Reply from Sereneherbs

Thank you for your feedback! We’re glad to hear that Pablo was able to assist you and provide a positive experience. He truly cares about helping our customers!

Rated 5 out of 5 stars

I'm over a week in

I'm over a week in, and I feel less bloated when I eat. My stomach has lost significant circumference.
I went to KBBQ indulged, and was still ready to throw down after 10/10

May 15, 2026
Unprompted review
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Reply from Sereneherbs

Thank you for sharing your experience! We’re so happy to hear that after just over a week, you’re feeling less bloated and noticing a reduction in your stomach circumference. It’s fantastic that you’re still able to enjoy a treat like KBBQ and feel energized afterwards!

Rated 5 out of 5 stars

Great customer service

As much as I would have liked to rate the product it just didn’t work for me, however the customer service was excellent and addressed my needs quick and efficiently !

May 15, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you for sharing your experience! We’re glad to hear that our customer service team was able to assist you quickly and efficiently. We’re also happy that you gave the product a try while results can vary from person to person, many of our customers have experienced great benefits with it.

Rated 5 out of 5 stars

Wonderful product and customer service

Wonderful product and customer service responds right away, very helpful!

May 15, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

Thank you so much for your kind words! 💚 We’re thrilled to hear that you’re enjoying both the product and our customer service. It’s great to know our team was able to assist you quickly and helpfully

Rated 5 out of 5 stars

Best customer service

Best customer service, Sam handeld my order and made sure what I asked for is done and processed it in no time.
Thank you

May 15, 2026
Unprompted review
Sereneherbs logo

Reply from Sereneherbs

We’re thrilled to hear that Sam was able to assist you promptly and ensure your order was handled just the way you wanted. Your feedback truly means a lot to us and motivates our team to keep delivering excellent service 😊

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