Serenity Insurance Reviews 3,565

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their knowledge and ability to explain complex information clearly. Many people found the customer service to be exceptional, noting personalized attention and a genuine desire to assist. Consumers frequently mention the excellent service, which is often described as fast, easy, and efficient, leading to a smooth overall experience. A significant number of people were particularly pleased with the pricing, finding policies to be very reasonable and often much cheaper than competitors. However, some customers also noted issues with contact, specifically mentioning instances where agents did not return calls or were slow to respond to inquiries. A few other people also felt that the process of providing information was excessive, requiring multiple proofs of residency.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Many reviewers praise the agents for being... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and... See more

Service

Customers had positive experiences with service. Many reviewers found the service friendly, efficient, and... See more

Price

Reviewers mention positive feedback about price, with many customers reporting significant savings and... See more

Customer communications

Customers consistently note ambiguous experiences with contact. Some reviewers praise agents who went above... See more

Based on these reviews

Rated 5 out of 5 stars

Paul was great at assisting with all my needs. Personable + Professional>> GREAT combo! I'm happy I allowed myself to take a chance and receive some assistance with finding my newest insurance policy.... See more

Company replied

Rated 5 out of 5 stars

I've got 3 DUI's and despite the black mark on my name, I was treated with the utmost respect and dignity. The agent went out of her way to find discounts for me and make me feel like a valued custome... See more

Company replied

Rated 5 out of 5 stars

I'm blessed with the best customer service I had with the ladies that knew I was a mom and have been LIED to about my record. It's why I'll always give credit to the HONEST employees that DESERVE it.... See more

Company replied

Rated 5 out of 5 stars

11 years with USAA and they just kept raising their rates to the point of no return. Guess they are more proud of getting rich than they are of military veterans these days so I found Serenity and swi... See more

Company replied


Company details

  1. Auto Insurance Agency
  2. Insurance Agency

Written by the company

Serenity Insurance is a unique insurance agency primarily focused on serving the specialized insurance needs for drivers with alcohol related offenses. Serenity will shop around so you don't have to. We have been the SR-22 specialists for over 25 years.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

When I first made my purchase for car…

Hi I’m Valerie, I was pretty much shopping around for insurance. This is where I made my purchase for car insurance. I was welcomed to the company by the great gentleman that I spoke with over the phone. I felt cared for as a customer at that very moment, all of my questions was answered. The gentleman was very polite and knowledgeable. I have made a good choice by picking the right insurance company.

September 2, 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

You have all been great from the start…

You have all been great from the start about 10 years ago when I unfortunately needed SR22 insurance. I love Serenity and have used you ever since.

August 11, 2025
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Reply from Serenity Insurance

Excellent to hear, we love our long standing clients. Thanks for being part of Serenity Group!

Rated 5 out of 5 stars

Deana Ennis is awesome

Deana Ennis is awesome, polite, knowlegable in the vehicle insurance business. She help me get a great price on my insurances. Deana is a Top Notch person. I'm glad that I met her. I wish her continued success.

August 6, 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Car insurance

Nicole helped me a lot get the insurance I needed for my car. She is very knowledgeable and kind.

August 5, 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

It was nice to work with Kim

It was nice to work with Kim. She was very knowledgeable and courteous to my needs for insurance and I really appreciate the way the whole process went.

July 22, 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 1 out of 5 stars

The man I talked to

The man I talked to, Morgan Rosalez, was very jovial in starting me out, and said he’d be available to me for any questions. But when I called with questions about the policy, he didn’t answer and didn’t respond to my phone messages asking him to call me. So I called your main number and got fabulous service, two different phone calls, as I remember, and each time the woman who answered showed enormous patience and walked me through the process step by step!

July 31, 2025
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Reply from Serenity Insurance

Hi, sorry to hear that Morgan was unable to reach you back. I am very happy to hear you were able to connect with another one of our amazing agents to finish up the process. Sounds like 5 star service to me.

Rated 5 out of 5 stars

Awesome! 5 Star Service!

They gave me a very cheap rate followed by Awesome Customer Service by Ms.Deana! I Thank you guys so much for the opportunity to do business with you Guys! May God Bless You Guys and your company!

August 1, 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Haliey has been my agent

Haliey has been my agent. She has went above and behond my expectations. I worked in the car industry for many years. That being said have delt with alot of insurance companies.
She is very personable and knowledgeable.
Thank you for such great work. This was the first company I called for a quote. She made it fast and painless. Great company so far.

August 4, 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

PROFESSIONAL

Representative Was Professional,Curtious And Prompt

July 31, 2025
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

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