Serenity Insurance Reviews 3,565

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their knowledge and ability to explain complex information clearly. Many people found the customer service to be exceptional, noting personalized attention and a genuine desire to assist. Consumers frequently mention the excellent service, which is often described as fast, easy, and efficient, leading to a smooth overall experience. A significant number of people were particularly pleased with the pricing, finding policies to be very reasonable and often much cheaper than competitors. However, some customers also noted issues with contact, specifically mentioning instances where agents did not return calls or were slow to respond to inquiries. A few other people also felt that the process of providing information was excessive, requiring multiple proofs of residency.

What people talk about most

Staff

Consumers consistently report positive experiences with the staff. Many reviewers praise the agents for being... See more

Customer service

Clients share positive opinions on customer service. Many reviewers highlight the helpfulness and... See more

Service

Customers had positive experiences with service. Many reviewers found the service friendly, efficient, and... See more

Price

Reviewers mention positive feedback about price, with many customers reporting significant savings and... See more

Customer communications

Customers consistently note ambiguous experiences with contact. Some reviewers praise agents who went above... See more

Based on these reviews

Rated 5 out of 5 stars

Paul was great at assisting with all my needs. Personable + Professional>> GREAT combo! I'm happy I allowed myself to take a chance and receive some assistance with finding my newest insurance policy.... See more

Company replied

Rated 5 out of 5 stars

I've got 3 DUI's and despite the black mark on my name, I was treated with the utmost respect and dignity. The agent went out of her way to find discounts for me and make me feel like a valued custome... See more

Company replied

Rated 5 out of 5 stars

I'm blessed with the best customer service I had with the ladies that knew I was a mom and have been LIED to about my record. It's why I'll always give credit to the HONEST employees that DESERVE it.... See more

Company replied

Rated 5 out of 5 stars

11 years with USAA and they just kept raising their rates to the point of no return. Guess they are more proud of getting rich than they are of military veterans these days so I found Serenity and swi... See more

Company replied


Company details

  1. Auto Insurance Agency
  2. Insurance Agency

Written by the company

Serenity Insurance is a unique insurance agency primarily focused on serving the specialized insurance needs for drivers with alcohol related offenses. Serenity will shop around so you don't have to. We have been the SR-22 specialists for over 25 years.

Written by the company


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 3 out of 5 stars

Not relative to my situation

Insurance is geared to younger people who have a DUI.
My age and a TIA was the reason I had to get the SR22
Insurance. I did NOT pass the driving test so I will no longer need the insurance.

June 25, 2025
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the review. Reach out to our Customer Service team if you need to cancel your policy.

Rated 5 out of 5 stars

Real

They want proof of homeownership, which I cannot find, hopefully will be fine.i have two other bikes and a car sitting in my yard, if all goes well, I'll be purchasing additional polacies

June 13, 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

The meaning of customer service

Serenity listened to what I wanted and then went out and made that happen exactly to my specifications and in a timely and friendly manner

May 14, 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Friendly and efficient staff

I had a great interaction with your team as we navigated getting information on a new policy. They were friendly and efficient

May 27, 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 1 out of 5 stars

Well first off I'd like to say that I…not happy

Well first off I'd like to say that I think you guys do a horrible job at reminding your clients if they have to make a payment or not my license was recently suspended because I didn't get an email saying that I hadn't made the payment I thought I was on auto pay but something went wrong with my card and I was never notified now I don't have a license this is not cool

June 11, 2025
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Reply from Serenity Insurance

Erick, you are leaving this review for Serenity Group, the agency who got you set up with an insurance carrier. We are not the company that charges you for insurance, takes your payment, or emails you if there is an issue with the payment. Please consider taking the time to re-think this review considering how many times we have helped you to acquire an insurance policy in the past and how that experiance was. We appreciate your return business.

Kevin Corcoran - Sales Manager at Serenity Group

Rated 5 out of 5 stars

Still working well with customers and…

Still working well with customers and giving us a clear understanding is what we need to do and they just do excellent work and I would recommend them to anybody special for the SR22 insurance.

May 30, 2025
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Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

The rep was very helpful and patient…

The rep was very helpful and patient with us as we made our decision. She also gave up more options to choose from to fit our budget. Very friendly and helpful

June 10, 2025
Serenity Insurance logo

Reply from Serenity Insurance

Thanks for the great review!

Rated 5 out of 5 stars

Paul was kind and help save me over 300…

Paul was kind and help save me over 300 bucks!
I have had a rough time recently, and just got a used car. I haven't had insurance before but I called progressive and it was very expensive. He got me a good deal and saved me a ton of money, and he also gave me some life advice and humored me on some of my personal problems. It was like a was talking to a very kind friend who truly cared about what I was going through and wanted to help me save money. Thank you Paul Skindlov! I will only be going through him for my insurance needs :)

May 16, 2025
Unprompted review
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Reply from Serenity Insurance

Paul is great with making prospects feel like family, glad you found us!

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