I really liked the product and was impressed with the quality. The piece itself feels well made and looks great when worn. I usually buy from female-led brands, so I’m used to thoughtful finishing to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Arrived quickly and with nice packaging. Pendant is lovely and seems good quality. Chain seems okay, but not the same quality as the pendant (mainly the clasp). Also, the cost of postage (£5.95) is ve... See more
Company replied
Took longer to arrive than expected but good quality.
Company replied
Good quality men's jewellery for the price. Its sterling silver and well made. No complaints about the product and designl I can vouch for the quality as I own the vitruvian ring, and some of their... See more
Company replied
Company details
Information provided by various external sources
We offer Men's Silver Jewellery, Silver & Gold Jewellery as well as minimalist apparel essentials to compliment your lifestyle.
Contact info
13 Radnor Walk, SW3 4BP, London, United Kingdom
- 02037 261 942
- info@sergedenimes.com
- sergedenimes.com
3.7
Average
2K reviews
Replied to 63% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Serge DeNimes
Thanks for your support Mohammed! So glad to hear you loved your order :)
Amazing Customer Service & Jourdan is the GOAT…
The customer service at Serge DeNime is simply excellent!
I bought a ring for my son for Christmas and it was too small, his fault not mine, lots of stuff happens as it does between Christmas & the new year and I missed the return/exchange window… this wasn’t a problem at all for the customer service team… Jourdan in particular was amazing, they were happy for me to send the small ring back and happily exchanged it for one that would fit my son which arrived the next day!!
First class service and my son is very very happy with his ring.. it’s “lit” apparently and he said Jourdan is the GOAT … all of which I believe is worthy of 5 Stars! We will 100% be buying again from SDN!!
February 2, 2026
Reply from Serge DeNimes
Thanks for your support Kerry! So happy to hear Jourdan could make this such a great experience for you and that your son loves his ring. We look forward to helping you again in the future :)
Jourdan was so helpful with regards to…
Jourdan was so helpful with regards to my return. I will certainly be ordering again.
February 11, 2026
Unprompted review
Reply from Serge DeNimes
Thanks for the support Cheryl! Always great to hear we could make a customer happy :)
Great products and fast delivery, helpful staff!
Great products and fast delivery! Very helpful staff - I was outside of the returns window but they allowed me to exchange my product for a different size despite this. Big thanks to Jourdan!
February 10, 2026
Unprompted review
Reply from Serge DeNimes
Thanks for the support Kenzie! So glad we could go above and beyond here :)
Good jewellery
Good jewellery, expensive but good quality. Was shipped in a coke bag thougb
January 26, 2026
Reply from Serge DeNimes
Hi Daniel, thanks for your support! We love to hear you love your jewellery :)
We do use a small plastic bag to keep rings or necklace's pendants safe. This is because we want to make sure that nothing damages or scratches the piece on its way to you. I hope this helps explain!
Lovely service and item
January 2, 2026
Reply from Serge DeNimes
Thanks for the support Jessica! so glad you love your order :)
Reply from Serge DeNimes
Thanks for the support Colin! So glad you loved your order :)
I got a Quality silver ring my second…
I got a Quality silver ring my second one from Serge there was a little mix up in sizing but there customer service team sorted it out in no time I would absolutely Recommend this company without hesitation Brilliant company and excellent quality jewelry
January 13, 2026
Reply from Serge DeNimes
Thanks for the support Gary! We're so glad we could help and that you love your order! :)
Amazing service and amazing jewellery 🥰
January 12, 2026
Reply from Serge DeNimes
Thanks for the support Jodie! We're glad you love your order!
Very nice pendant and necklace
Very nice pendant and necklace, good quality and adjustable length chain which is perfect.
Quickly delivered.
January 12, 2026
Reply from Serge DeNimes
Thanks for your support Andrew! So glad to hear you love your necklace :)
We had ordered wrong ring size but the…
We had ordered wrong ring size but the company exchanged with no issues and sent out another on receipt of the original . My son loves it thank you! great customer service and prompt polite emails ! Highly recommend
January 7, 2026
Reply from Serge DeNimes
Thanks for the support Susie! So glad we could help sort this for you and that your son loves his ring :)
Great service and delivery from seller
Great service and delivery from seller. I am very happy with my purchase.
January 5, 2026
Reply from Serge DeNimes
Thanks for your support Andrew! We're so glad you love your order :)
Great quality necklace.
January 5, 2026
Reply from Serge DeNimes
Thanks J! We're so glad you love your necklace :)
Took longer to arrive than expected but…
Took longer to arrive than expected but good quality.
January 2, 2026
Reply from Serge DeNimes
Thanks for the support!
Stunning feather necklace- well made
Stunning feather necklace- well made - beautiful item
January 2, 2026
Reply from Serge DeNimes
Thanks for the support Victoria! So glad you love your necklace :)
Purchase with caution: Faulty product and no response!
Very disappointed. I purchased a cuff as a gift that snapped in half as it was put on for the first time. It was a Christmas gift and despite emailing their customer service 3 times, I am yet to get a response.
The product was one of their more expensive items (£135) and although the purchase and delivery was prompt, Serge DeNimes appears to be impossible to contact. Either they are ignoring my emails or they simply don’t care.
I don’t normally leave reviews, but I have been inundated with marketing emails from them since my purchase but they’ve yet to reply to mine. Purchase with caution!
December 17, 2025
Reply from Serge DeNimes
Hi Charlotte, we're sorry for any issues with your cuff. I've looked into this for you and it appears that your email was redirected to our spam folder. We offer 1 year replacement policy for faulty items so I have reached out to you to begin the replacement process. If you could take a look and get back to me we'd be happy to sort this for you :)
Reply from Serge DeNimes
Thanks for the support Jenni! We're so glad you loved your order and had a great experience :)
Lovely ring
Lovely ring. Gift for my son for his 30th birthday and he loved it. Thank you!
December 8, 2025
Reply from Serge DeNimes
Thanks for the support Amanda! We're so glad your son loved his gift. Hope he had a great birthday!
I really liked the product and was…
I really liked the product and was impressed with the quality. The piece itself feels well made and looks great when worn. I usually buy from female-led brands, so I’m used to thoughtful finishing touches such as being packaged in a box with a small pouch. This item arrived in a plastic bag, which took away from the overall experience—especially given the price point.
I would still recommend the product based on its quality, but adding more premium packaging would really elevate the experience and better reflect the value of the item.
December 18, 2025
Reply from Serge DeNimes
Thanks for your support Cheryl! We're sorry about your packaging. We appreciate you letting us know how we could enhance the customer experience. So glad to hear you love your order!
Reply from Serge DeNimes
Thanks for the support Elaine! We hope you loved your order :)
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