While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

A very prompt service by SerpentKeys! Dispatched on Friday and delivered on Saturday morning by Royal Mail (Tracked24) to Northern Ireland! The product came as expected and well packaged. I will be or... See more

Rated 5 out of 5 stars

Went for a mint / blue combo and the keys arrived boxed and packaged in compartmented plastic tray. Really blown away by this fact most keycaps at this price point basically turn up in a plastic bag.... See more

Rated 5 out of 5 stars

Gotta admit, I was a bit hesitant about this vendor at first. Their last Instagram post was from last year, so I wasn’t even sure they were still operating 😅 But they’re definitely legit. I orde... See more

Rated 5 out of 5 stars

Honestly this is the best vendor in the UK by far. I mainly order switches, switch mods and keycaps from Serpent Keys and the turn around and delivery is outstanding. As someone who gets excited... See more

Company details

  1. Computer and Accessories Store

Written by the company

SerpentKeys is a UK based mechanical keyboard store, offering a wide range of Keyboards, Keycaps, Switches, Stabilisers, Lubricants, Tools, Accessories and more.


Contact info

4.9

Excellent

TrustScore 5 out of 5

106 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

10/10 will be shopping again

Super fast response time/shipping time/customer service time, I bought a coiled cable from them, and it's absolutely stunning, looks exactly like it did in the pictures, 10/10, will definitely be back.

February 21, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommended

I've ordered from SerpentKeys 3 times so far and I have not been disappointed. The switches I ordered were in good condition, some pins were bent but easily fixable, the lube station is very sturdy and good material but it was quite scratched up when it arrived which did not bother me.

I highly recommend this website as their items are relatively low price for the quality you are getting.

December 7, 2022
Rated 5 out of 5 stars

Amazing staff

Amazing customer service, great helpful, friendly staff who give excellent advice! Overall a fantastic local vendor.

November 10, 2022
Rated 5 out of 5 stars

amazing experience!

I got 100 of my ktt mints and every switch was in perfect condition, packaging was very well thought out to make sure none of my switches were lost in mail, took a few more days but that not their fault at all because of the royal mail strike, highly recommended :)

October 28, 2022
Unprompted review
Rated 5 out of 5 stars

Very quick customer service response!

Very quick customer service response!

Cancelled my order after noticing that I had order keycaps that wouldn't fit my keyboard, so totally my fault!
Reached out before my order was dispatched and Ollie processed the cancellation very quick, so very happy.

I will probably place another order though for some switches and lube xD

Would highly recommend :)

October 17, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant

The items were shipped quickly, and the key switches are in perfect condition. Most items are more affordable than other shops that I looked as well, thank you.

October 12, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look