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Rated 5 out of 5 stars

Cheap prices, great hardware, and a great overall experience, been using their services for over 4 years now Had to leave a positive review after contacting customer service and getting a reply bac... See more

Rated 5 out of 5 stars

Server.pro has been the best support ive had in years ive been using them since 2017 and they have always been there to help me with things that other platforms wouldnt, some of them have also rolled... See more

Rated 5 out of 5 stars

Amazing customer service very fast response time and very helpful, no screwing around right to the point i like it. Lots of variety for different games to host servers ive been using server.pro for ye... See more

Rated 5 out of 5 stars

Great customer service, really helpful and understanding. Servers for Project zomboid, Valheim and even the custom minecraft modpacks me and the boys make for ourselves work well (If you know how to... See more

Company details

  1. Gaming service Provider

Information provided by various external sources

We offer the latest game server hosting technology to a world wide audience


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Server.pro works really well

Server.pro works really well.
I am using the free version and I recently run in a problem regarding the loading of the server: I contacted the support and IMMEDIATELY they replied to my message via email. Then I replied and got a reply back. Fantastic support, thanks

April 21, 2023
Unprompted review
Rated 1 out of 5 stars

Support doesnt answer

Support doesnt answer. Cant get a refund becouse noone answers. High prices. Do not recommend.

April 20, 2023
Unprompted review
Server.pro logo

Reply from Server.pro

Hello Olek,

Thank you for taking your time to leave a review.

At Server.pro strive to bring you the best experience possible, whether it be by having a fully custom control panel, a great customer support team or even hardware availability.

Our dedicated support team usually answers within 5-15 mins during work hours. We use email so please check the correct email address to view the reply. Some people have multiple accounts and emails and expect a reply on one email but it comes to another.

If you have other questions or concerns, please email me directly to viktor@server.pro.

Best Wishes,
Server.pro

Rated 5 out of 5 stars

When it comes to hosting your own server, this is as good as it gets!

When it comes to hosting your own Minecraft server, this host is as good as it gets! Not even kidding, ive been using this hosting for over than 3 years and one thing i could tell that their support is extremely fast and their services are really reliable. if you are looking for the perfect server host provider, then look no further!

April 15, 2022
Unprompted review
Rated 5 out of 5 stars

Quick and Helpful!! :D

I messaged for support and got a reply within 2 minutes. This is the falsest support I have ever seen. They also summarized the solution to my problem in an easy to understand way.

April 15, 2023
Unprompted review
Rated 1 out of 5 stars

Server.pro misleads people on memory purchased.

Apparently it is "industry standard" to limit your startup parameters of your server to below the amount of memory you pay for.

Obviously, this is not true and it is just another host taking advantage of people not understanding this.

Much better hosts out there that give you a higher quality server. Other than this, it is just the same as any other host.

Edit:

Okay I can't post links in here I suppose which is kinda lame. But Server.pro responded to the above, so I will copy and paste their reply here.

Hello Peter --,

Thank you for taking your time to leave a review.

Let me explain a little bit about our services. Our backend is built with Docker containers. A Docker container is like a VPS, with dedicated resources for your server. Every container is started with the purchased memory. Inside each container, we run a Java environment, in which your Minecraft Java Edition server is running. The Java virtual machine needs some heap, stack and perm space to run, or else your server would crash instantly when maximising your memory.

That is why we have set your Java memory (which is the one reported ingame with for example /memory command) to a bit lower than the actual purchased memory. That gives overhead for the other processes Java is running on your server to ensure you have the best gaming experience with no interruptions.

We do NOT limit your start parameters of your server at all. At any point you can still change your start parameters to anything you wish.

Hope that makes sense!

Best Wishes,
Server.pro - Support

What they are trying to say is that since they use Docker (A way to split a computer up so you can put more than one server on it, which is normal) they cannot give you more memory than you purchased.

At first, this sounds right. However, what they don't tell you, is that the operating system, java, etc all the normal computer stuff uses resources of this partition. This might sound like common sense, but heres the kicker: the vast majority of other hosts offer what is called "swap overhead" at the very least. This lets you use disk space as extra memory if you need it, and some hosts just cover that overhead (overhead being the extra resources for the basic computer stuff).

They are also overpriced in comparison to other hosts, with other hosts (and the host I currently use) being about $2 more per month, offering swap overhead and 2 more gb of memory with better hardware.

Highly recommend looking elsewhere!

April 5, 2023
Unprompted review
Server.pro logo

Reply from Server.pro

Hello Peter Schunk,

Thank you for taking your time to leave a review.

Let me explain a little bit about our services. Our backend is built with Docker containers. A Docker container is like a VPS, with dedicated resources for your server. Every container is started with the purchased memory. Inside each container, we run a Java environment, in which your Minecraft Java Edition server is running. The Java virtual machine needs some heap, stack and perm space to run, or else your server would crash instantly when maximising your memory.

That is why we have set your Java memory (which is the one reported ingame with for example /memory command) to a bit lower than the actual purchased memory. That gives overhead for the other processes Java is running on your server to ensure you have the best gaming experience with no interruptions.

We do NOT limit your start parameters of your server at all. At any point you can still change your start parameters to anything you wish.

Hope that makes sense!


Best Wishes,
Server.pro - Support

Rated 5 out of 5 stars

Very good!

Good, easy and trusted. The support is awesome if you face issues immediate answer and solution. very please!

April 6, 2023
Unprompted review
Rated 5 out of 5 stars

An amazing plataform

An amazing plataform, with a wonderful support, easy to manage and people right out of the gate to help you, I'm learning with their support to how to understand better about servers!

March 4, 2023
Unprompted review
Rated 5 out of 5 stars

It is an amazing platform where you can…

It is an amazing platform where you can create servers
and also free servers. I rate 5 stars because it provides you servers better than any other websites and you can make your server more enjoyable by adding plugins to it 😊

February 13, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing

Its free to host games for daily session with easy access and for those who want something extra their prices are suitable for large groups of players

February 12, 2023
Unprompted review
Rated 1 out of 5 stars

I have problem with world upload

I have problem with world upload, on other server hosting site luke aternos they have a seting that turn of world optimization to not rewrite your mods data on your curent map on the server, support team dosnt help me with nothing

January 30, 2023
Unprompted review
Server.pro logo

Reply from Server.pro

Hello Gabriel,

Thank you for taking your time to leave a review.

To upload a world to your Minecraft server you simply drag and drop the world folder into the files tab on the control panel. We have tutorial videos on our YouTube channel to further show how that's done.

If there's still an issue we have a dedicated support team that can advise you. We reply quickly within working hours and do our best to solve any issues. If you do not hear back from us, check your spam folder and ensure you check the correct email that is connected to your Server.pro account.

If you'd like to speak to me directly on this matter or any other, message me on viktor@server.pro.

Best Wishes,
Server.pro

Rated 5 out of 5 stars

Prompt answer

Prompt answer, my problem wasn't solved but it wasn't due to the team, but due to something outside their control, and they explained why clearly, which made it easier

January 26, 2023
Unprompted review

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