ServiceLink Auction Reviews 121

I recently had to pursue a loan modification due to the current economic challenges, and my lender has been truly accommodating throughout the process. They set me up on a trial payment plan to ensure I could manage the new payments reliably.

The electronic documentation portion, however, became incredibly frustrating. I found myself caught in a confusing loop with ServiceLink, the company that handles the processing for my mortgage lender. After several days of calls and being passed around with little progress, time was running out — I needed everything completed by June 1st.

Then, on the fourth day, I had the great fortune of speaking with Daniel A. From the very first moment, he stood out as exceptional. He listened carefully, immediately understood the situation, and took decisive action without hesitation or excuses. In just about 10 minutes, he expertly coordinated everything, including scheduling a notary to come to my home for the document signing. He followed up promptly with a clear email, and now everything is perfectly set for Monday, June 1st.

Daniel’s professionalism, knowledge, and genuine commitment to solving problems made a world of difference. His “get it done” attitude and willingness to take ownership restored my faith in the process. Customer service representatives like Daniel are rare gems — he delivered a master class in truly outstanding support.

Companies would be far stronger if they had more people like him. He not only resolved my urgent issue with excellence but did so with kindness and efficiency. Daniel deserves the highest recognition, Employee of the Month, a significant bonus, and every bit of praise that comes his way.

Thank you, Daniel, for your remarkable service and fortitude. It is people like you who make a company truly great. I hope this review reaches the right people so you receive the appreciation and rewards you so richly deserve.
Regards,
Mark

Olivia made my experience great! I've called a few times with questions and she's been kind and compassionate.

Kind and answered my question. Wait time was not very long

Provided all information I needed, friendly and respectful!

Excellent customer service. Well knowledgeable, responsive and helpful to all my questions. Definitely will recommend.

Knowledgeable and informative. I learned more then my realstate agent taught me. They offered insights about buying a home on auction I did not expect

I tried Calling Service link auction at the number the provided me in a previous response at 866-539-4173. I wanted to discuss why they falsely put my fathers house on their auction website. I spoke with Josias who seemed helpful, but when he transferred me to his manager Giovanni, there was no one on the line and they hung up.

EDIT: They called back and are looking into the issue - I appreciate this help.

It took me multiple phone calls and emails to get our property removed from the auction site, as Servicelink pointed to Lender - Servicer, Village Capital & Investment attorney Brigham Lundberg, at Halliday, Watkins and Mann (Utah) and Lundberg pointed back to Servicelink. I emailed VA on it too.
Our situation is different than most, as it deals with mortgage Lender - Servicer fraud. Lundberg and Village knew this but did not care that the property was never in any true, legitimate foreclosure. Village got caught in a county Instrument Records fraud that was perpetrated by the Lender (Low VA Rates). Village knew the paperwork they were receiving from Low VA was counterfeited. We have been diligently trying to address this mess since we discovered it in 2020. Low VA Rates ALTERED the county Instrument Record to conceal a prior ALTERED Instrument. Village knew this and still took the fraud account from Low VA Rates. They just wanted profit and it did NOT matter to either of them that the veteran owner was trying to address the problem, not bury it for convenience. The Sellers, Lenders and Servicers did NOT care; after all, the fraud didn't matter to them although it DESTROYS a purchaser and legal value equity.
Low VA Rates is now out of business, and we hope to see Village Capital out of business next.
Federal and state agencies are investigating.
We ceased payment to force this issue into the light. It was NOT an easy decision for my disabled veteran husband and me to make. It was, and will always be right to expose fraud, even in it causing discomfort. This was more than that; it was painful.
BEWARE of fraudulent and counterfeit documents in your County Records. Unethical Lenders and Servicers do NOT care about you - Only your $$$$.
It is my hope that DOGE or VA shuts down mortgage fraud thieves and they have to pay back what they steal. Village REFUSED our multiple mitigating offers and they REFUSED to address at all the fraud. Their staff (including Rebecca Fischer) admitted the fraud in the Record but said she didn't know what to do either. This was PRIOR to Village taking the account from Low VA Rates.
I am glad that our hard work has at least helped to remove Low VA Rates (now out of business). I told Lundberg that his client, Village Capital & Investments, mortgage fraud and finance thieves is next on my list.
There is NO place for finance fraud. People work too hard to have their homes stolen by mortgage fraud.
Rose Johnson, Idaho

I won a bid on a home on this site later to find out the house had been pulled from the market. They want let me back out of a deal but they will let the lender, plus the reserve was raised a couple of times during the auction. I wasted a lot of time on trying to buy this house. Once a auction has finished, and u win the bid they should have a contract with lender that they must sell

I typically read other comments and don't leave one but felt important to leave this comment of the exceptional service I received. I was experiencing difficulty with my user login & password for an online bid that started that had an extreme short timeframe for bidding. Each time I attempted login it would say reset password and screen never changed. After several attempts, refreshing my screen, clearing cache, trying my login on different internet browsers (IE, Chrome) I then thought I would attempt to contact customer support with the website chat feature but immediately received automated AI responses. I had just about given up hope and thought a last ditch effort to send an email to the tech support email address listed. To my surprise, I received a quick reply. The tech name Geovanni not only replied with help but followed up multiple times to assure what he tried on his end would fix my problem. He was able to isolate the problematic issue and provided a temporary fix while escalating the matter for a permanent solution. This truly was helpful and I am very grateful for the quick response, constant contact and level of support received. Hope this tech and their team are valued and appreciated for the GREAT service they provide. Please continue the amazing work!

Very responsive and timely. Answered all questions thoroughly and sufficiently. Very professional and courteous staff.

Customer service has been so helpful in answering all of our questions right away.

If I could give zero stars I would. Some of the most incompetent people in the business. I’ve only dealt with them twice. The first time they didn’t collect all of the money from buyer, stated the transaction as closed and took the difference out of my commission. The second time they didn’t get the sellers signature or collect enough money from buyer. Do not EVER use them under any circumstances unless you like horrible service.

Excellent customer service, prompt responses to my inquiries.

The most important thing that makes my experience great, is the people you employ..I have dealt with Mandy several times, and find her very nice helpful,and willing to go the extra length to ensure that each customer is well satisfied.She would be a definite asset to any business she was exposed to.

Used the chat option and they were quick to reply. Had other questions so I called in and they were very knowledgeable and made me feel comfortable with the process.

I have been down this road before concerning a home in Salem Va 24153, A neighbor is be having his house auction by Servicelink for Wells Fargo Bank, I have my Email we're both companies were notified that the person has Mol in the house, electric outlets hanging out of the walls, floor is down to sub floor because dogs ruined the carpets, needs roof repair,he put the bathtub in the yard and because they look at the outside only they want you to think it's a 250,000.00 home. Now how can someone sell this property legally when the companies involved have been notified, MOLD CAN BE A BAD HEALTH RISK, THEY SAID THEY DON'T HAVE TO DISCLOSE THIS TO, IF SOMEONE CAN HELP WITH THESE MATTER PLEASE POST

I was the winning bidder. Reserve price was met. My bid was approved by the Seller. I sign the contract accepting the home in As-Is condition. I wire the earnest money deposit (EMD). Contingency in contract - seller has to approve BOTH the bid and the contract. Seller then declines contract. Why?.... It's their boiler-plate contract. So, sale is cancelled. Shady. But it gets shadier. Reps at ServiceLink say the seller pulled the home from the auction - "it's too damaged to sell." They knew the home's condition before auctioning it and it's an As-Is contract!! THEN ServiceLink immediately re-lists the home for auction. They told me it's in the process of being pulled. That was 5 days ago. The new auction starts in 3 hours. STAY AWAY from this outfit. I'm still waiting to get confirmation my EMD is being returned.

Quick response, solved my issue very expeditiously

SCAMMERS!! Do Not send these CROOKS A PENNY!!