ServiceTitan Reviews 

We can’t say enough GREAT things about ServiceTitan and their incredible onboarding and pro services team! 🙌 From day one, this experience has been nothing short of exceptional.

A huge shoutout to Katherine Castillo, Timmy Sjobeck, and Joel Pachefsky — your knowledge, patience, and genuine enthusiasm for what you do is unmatched. You didn’t just walk us through a platform; you empowered us to level up our entire operation. ⚡️💻

ServiceTitan has built something so much more than software — they’ve built a culture that radiates positivity, energy, and a true passion for helping businesses thrive. Every interaction felt personalized, every call was full of solutions, and every step of the process confirmed that we made the right choice.

If you’re looking for a company that truly cares, delivers top-tier tools, and backs it up with an all-star team — look no further. ServiceTitan is the gold standard. ⭐️⭐️⭐️⭐️⭐️

Laura is a great CSM. Very responsive and helpful.

ServiceTitan has truly been a game-changer for our business. From day one, the onboarding process was thorough and tailored to our company’s needs, setting us up for long-term success. The training team made sure we felt confident navigating the system, and the support staff has been incredibly responsive and helpful anytime we’ve had questions.

The software itself is top-of-the-line—intuitive, feature-rich, and clearly built with both the technician and the customer in mind. From streamlined dispatching and scheduling to robust reporting and customer communication tools, ServiceTitan provides a seamless experience that elevates our service delivery and internal operations. The customer-facing features like real-time technician tracking, automated updates, and easy online payment options have significantly improved our clients’ satisfaction.

What’s most impressive is that ServiceTitan continues to evolve, constantly rolling out new features and improvements that align with the real-world needs of home service companies. It’s not just software—it’s a true partner in growth, and we’re confident it will continue to support our company’s success for many years to come.

Any time that we have any problems or questions, our Success Manager, Alex Johnson is always there to help and resolve the issue as quickly as possible.
We could not as for a better representative than Alex. He is definitely a SuperStar!!

As the owner of Coldstream Plumbing & Heating Ltd., I signed up with ServiceTitan expecting professional support and a platform tailored for trades. What I received was broken onboarding, support delays, platform limitations, and a completely unprofessional experience.

After raising multiple concerns and receiving no resolution, we canceled — only to be hit months later with nearly $20,000 in unjust charges and sent to collections without warning.

We’ve since filed complaints with the BBB and Consumer Protection Ontario and gone public to warn other companies.

Avoid ServiceTitan at all costs unless you want broken promises and a legal fight for cancelling a service that failed to deliver.

Cody was helpful in getting our PMA issue worked out.

Syuzanna Markosyan is an amazing to work with. We were struggling somewhat when Syuzanna was assigned to us. She has held our hand and walked through every single process with us until we were comfortable within a process in Service Titan. She knows her way around Service Titan, that's for sure!

Anna has been assigned to our account and has done a terrific job in explain what I have available to me and how to implement the system. She has answered a lot of question that come up between our meetings and this has allowed us to develop the company.

Anna does a great job scheduling our meetings and keep us moving forward with the system. She is very knowledgeable and if we ask a question about something she is not familiar with she gets us an answer quickly. She has been a boost to our development.

Our company has grown over the past 12 month and some of the growth is due to our relationship with Service Titan.

Working with Emilya Nazinyan at ServiceTitan has been an absolute pleasure! From our very first interaction, she demonstrated exceptional professionalism, deep product knowledge, and a genuine desire to help. Emilya went above and beyond to ensure all of our questions were answered and our needs were met, making the entire experience seamless and efficient.

Her responsiveness and attention to detail made us feel truly supported every step of the way. It's rare to come across someone so committed to customer success — Emilya is a standout representative and a true asset to the ServiceTitan team. Highly recommend working with her if you get the chance!

I have been using the app for around a year now. It actually works 50% of the time. When it does work it is not user friendly and it is very cumbersome.
The programming is atrocious. Simple things like add duplicates in an invoice, compensating for no cell service, constant lock ups and freezes with the app.
There are more significant issues with the app like setting the price of products to zero, charging the wrong sales tax, double charging products and inventory issues the app creates.

The Service Titan software is expensive and worthless. The system does not work well with Quickbooks. There are problems everyday that take considerable time to correct. A job can be 100% complete but stuck in progress and you will not see the invoice to bill. Once an invoice is batched and exported you cannot make changes to send to the customer. You can make an invoice adjustment, however, the invoice is not presentable for the customer. When Titan set us up and exported our company information all tax exempt information was dropped and no vendor information transferred. Titan provides support, however, be prepared to spend a great deal of time for even the simplest question. Our support specialist always needs to contact someone else to answer the more difficult questions. When you batch your daily payments to send to Quickbooks the payments go to undeposited funds and has to be moved to the correct banking information one at a time. Oh, and you will have to watch carefully to see if the payment attached to the invoice being paid. Credits in Titan have been problematic in Quickbooks, as well. The list goes on and on. This system is not user friendly and has quadrupled my workload. Please notice the 20% 1 and 2 star reviews.

New! Old Quickbook invoices that are in Titan show the account balance as due, you receive payment, and put it into the Titan batch, go to export from Titan to Quickbooks and errors cannot export. Ended up having to adjust the invoice to $0 in Titan, remove the payment and bypass Titan completely and receive the payment in Quickbooks. Again, it is not QB friendly.

I'm sure they are sorry and have forwarded my information to the account manager and support team for review and will be reaching out to me. That seems to be the standard response to all of their 1 star reviews.

I am thrilled with the exceptional support Alisa, our CSR, has provided. She has done a wonderful job helping us get set up and her efforts have been invaluable. I look forward to our weekly calls due to her expertise and dedication. She is truly a significant asset to our company.

I Love the fact that ServiceTitan is committed to continuous improvement. Keeping up with all of the "improvements" is a lot, but they provide the tools and the people to help me stay on top of it. Our CSM Turquoise has been amazing. That helps our Team continuously improve.

Sam Horvitz is an Absolute Rock Star! We just completed the brand conversion to the CSP Platform. Sam was instrumental in guiding us through a smooth transition. Sam has been a vital part of our teams success in implementing features for our Franchisees that create better workflow and overall efficiencies. Thank you Sam

Kyle is a great resource and asset for us at Colony. He is always willing to assist and if he does not know the answer he does help facilitate or get that answer. His knowledge and expertise are much appreciated. Also, having the ability to speak to experts in the pro products arena is a welcome update and change. This can help faciliate and give you more one on one insight how that pro product can work with your business flow/dynamic

Best CRM for Homes Services Businesses.

Do your research you get what you pay for. If you want a CRM that will grow with your company ServiceTitan is that CRM. Have been with them for about 5 years and we have been growing with them. Do need to fully impliment this software to reep the benfits, so if you choose ServiceTitan as your Field Service Software (CRM) do try to use all of it. No sense buying the Ferarri if you do not want to take it out of first gear. THANKS SERVICETITAN

Our success manager, Levon Ghazaryan, comes up with catered training and topics. He explains little tools and tricks that we may have missed, or are just not using correctly. Its nice to know someone is truly concerned with us getting the most out of our investment.

We use company for work and I absolutely love it. I've been using for over 2 and a half years now. I've worked in the trades before but this is best scheduling and software system I've ever used! They are very supportive and they do so much training and there are so many perks just to using this company that doesn't cost you a penny! I cannot recommend them enough!

Service Titan has revolutionized the way we operate at Anchor Heating and Air! Since implementing this advanced software, we've experienced significant improvements in our efficiency and customer satisfaction. The intuitive scheduling feature ensures that appointments are seamlessly organized, allowing us to focus more on providing exceptional service to our clients.

The powerful reporting tools have empowered us to make data-driven decisions that enhance our operations and growth consistently. Additionally, the support from the Service Titan team has been phenomenal—always responsive and eager to assist.

Overall, Service Titan has been an invaluable asset to our business, streamlining operations and enhancing both employee productivity and customer experiences. We highly recommend Service Titan to any service-based business looking to elevate their operations!