ServiceTitan Reviews 

The product

ServiceTitan offers numerous features that assist our entire team daily. (ex: colour coded dispatch board and teams management helps our dispatcher; phones pro's call bubbles that auto populate the client's information during calls help our Customer Service Representative; attaching photos and videos to location files helps our technicians in the field; the inventory tab helps our warehouse staff; the follow up tab and pricebook assists our sales staff).

One of the reasons I love Service Titan is that they really listen to what their customers need. It gave me a completely new way to look at my business, you just have to be willing to put in the time to learn everything. I am so glad that I get to be a voice in the process. Plus, it's always updating and improving, which is great. It definitely does not feel like a static piece of software.

ServiceTitan is a powerful and comprehensive software that has greatly improved our operations, from scheduling and dispatching to invoicing and reporting. The automation and integrations help streamline workflows, making it a valuable tool for service-based businesses everywhere.

That being said, I do wish there was more focus on the core product rather than new features and add-ons. Stability, ease of use, and refining existing functionalities should take priority to ensure a smoother, more efficient experience. While the platform is strong, some areas could benefit from better refinement and consistency.

Overall, ServiceTitan is a great solution for most companies in home services and you will get your monies worth and then some, if you use the product to its fullest extent.

ServiceTitan helps create visibility across the board. We can see a clear audit trail now on just about everything being done.

We discussed my concerns and I'm hoping for a good outcome.

Riley, our CSM is amazing! We are so thankful to have such a hard working, dedicated and available person on our team! He is reliable, knowledgeable and is always going to bat for us!

Service Titan offers a great product for service businesses. In addition to offering a complete CRM that allows you to take your business to whatever level you desire, I believe on of the most valuable things that Service Titan provides in extremely knowledgable and helpful Success Managers to each account. I highly encourage any home service business to explore their product offerings fully as well as inquire about what their future development plans and goals are. If they do not have an integrated solution "today" for what you are looking for, it won't be long before they develop it and launch it. This is hands down the most complete, most robust, and best CRM you could invest in (period). Will it be the cheapest option? NO. Just remember: Good things aren't cheap, and cheap things aren't good! Keep Crushing it Cassandra and ST!!

I have appreciated the consistent engagement and support at all levels from discovery, onboarding dozens of locations and now in success. An outstanding experience!

Great company with great software! I would recommend. They are constantly improving their software to cater to their customers and are open to suggestions

Everything has been pretty great from onboarding to launch and now operating the system for some time, except for a couple of sore spots that we had to get management involved.

We felt overpromised and underdelivered on the Fintech portion, and we were told by the salesperson who demo'd our company for the final pitch that rates and pricing would be competitive and he "has no doubts that our team can beat our current rates." Well, they came up quite short initially. We had to send the Fintech team back to the drawing board multiple times and escalate the issue with the manager of our onboarding team. Even after all the meetings and sending Fintech back to the drawing boards, the rates were close but still higher overall, but the ROI of using the all-inclusive system was a sell for us.

The accounting onboarding and QuickBooks Desktop integration was not smooth and kept needing to be circled back to multiple times, where again a manager in the accounting portion and the team manager were brought in due to complications. There were even extra ST workers brought in to assist and find the issues.

The onboarding team was phenomenal aside from the sales and accounting issues we experienced.

Our Success Manager always goes above and beyond for us. Quick to respond and follow up to make sure our inquiries are worked through and worked out by the help team.

Trust the process and try to stick to the game plan that is laid out for you. Take advantage of the working appointments instead of trying to just figure things out on your own. There are a lot of moving parts and it can be overwhelming for a larger company like mine to onboard, but the constant check-ins and reminders were essential to keep it as smooth as possible.

I cant say enough on How helpful Charlie has been in getting our software up to par. We love the software but grew so fast that we dropped the ball on fully using ST to its full potential and Charlie is helping us undue the damage we caused with a spirit an excellence. #CustomerForLife

Rae is a great resourse, especially when support tickets are not fixed in a timely manner. Or if I have an unusual inventory question.

Levon is always super helpful for me, he always helps me with clear and direct answers. He always takes the time to make sure any questions I have are answered while also helping me improve the way I use service titan.

I am always super excited to work with Levon.

Our customer success manager Luke is always ready to help with a positive attitude. He goes above and beyond the call of duty every call and helps us find creative solutions.

One of the best product we have ever invested in. Support is great, product is always improving and evolving to support our business needs and growth

I truly believe that without a great CSM we would not have the relationship we do with Service Titan. Margie Baker is nothing short of phenomenal. She handles everything we throw at her with grace, efficiency, accuracy and positivity. She is truly the best thing about Service Titan! If all CSM's could be trained to be a Margie, the customer experience would be unmatched, and every company would fight to keep their CSM as we do. I don't know what Blue Cardinal would do without Margie in our corner!

ServiceTitan makes our workflows simple and effective. Our CSM, Nick Stires, has been a valuable resource as well as being a part of the Torch Network and Sparks Sessions with Joel.

Alex is our go-to guy when we have any issues. Plus he's proactive in pushing us to do things to improve our operations, and therefore our EBITDA. Plus he knows ST inside and out. Plus he's a super nice guy. That adds up to a powerful combination!