Servus Credit Union Reviews 

First introduced to Airdrie AB Servus Credit Union in April 2023
We were trying to Buy a Home, Over 70, Retired, medium to Poor Credit rating.
Turned down by two attempts at other financial institutions. Sean Semark Financial Advisor met with us heard our story introduced us to Manager Dennis Blackburn.
Sean spent an hour or more with us at our first meeting explaining the hurdles, roadblocks and what we had to do to accomplish our goal. Gave us information on a False credit report and how to clear our name. Locked in a mortgage rate before the rates went up. Kept us informed every step of the way, email, phone conversations, set up meetings at our convenience. Sean was a Power Player with the help of his team to get us to the finish line by our deadline of June 30. June 16, 2023 we signed the Mortgage papers on our Home. We can not thank them enough for their hard work it also has given us renewed faith in a financial institution that treats you like real people not just a dollar sign or number.
To Sean Dennis and the Team Thank You

The online financial advisor told me to they will call back. It's been more than an hour, but nobody has called back. This is the secon time it happened. This is bad service

From delayed loan to purchase a home, to online banking out of service continually, to long wait times for help with online banking, to no call backs, the list goes on and on and on!
How they say they’re rated #1 in Alberta is beyond comprehension.

Multiple times I have been locked out fo my card. Waiting on hold forever, very high fees, the worst app of all banks. I am currently on hold for 30 minutes waiting to pay my restaurant bill for someone to pick up the phone. I am so done, going back to the big banks.

My fears and concerns about servus credit union merger with connect first have proven to be well founded. I tried to buy concert tickets to Journey and Toto but was unable to due to fraud protection. Despite my calling in to say it was me, I was assured I could try my transaction again and it would go through. It did not. The agent from servus assured me I would get a call back from the call center to resolve my issue. I said to the agent by then I won't be able to get my tickets. The agent assured me that would not happen. Still waiting. I left connect first for reasons like this. Now where do I go? Seems like connect brought their culture of indifference, inaccuracies and complacency with them.😾

Worst bank ever, they are not honest with their customers.

Customer service is terrible. Their app isn't user friendly in the slightest. I changed to a Rogers mastercard after 3 terrible experiences in 12 months with servus and it was the best decision I've made. Don't waste your time with them. Not only is their customer service and app next to useless but their employees don't know a thing about what's happening. I was literally told to repurchase a purchase after it didn't go through by a representative just for the original purchase to go through hours late and they refuse to refund me on either purchase. They're uneducated and untrained.

Worst Service I have experienced in my live. Incompetence, blundering and total lack of accountability. Customer service is sacrificed for profits. Incurred approximal 400.00 in additional fees on a mortgage being funded due to their errors. Servus accepts ZERO accountability or responsibilities and bullies customers into paying for Servus's errors. Servus uses loan shark techiniques like threats to force clients to pay for Servus errors.

35 year customer. It's been going downhill since the late 90's.

I will get my mortgage from RBC.

Hold most of my GICs at other banks and use debit visas from internet based banks when I travel.

They:
1) cant hire people who speak understandable English.

2) have a terrible internet banking platform.

3) replace good people with bad foreign workers to save money especially in small towns where everyone knows everyone

4) you cant trade or have a self directed account for RRSPs because their "experts are better for you" ie. Lose me.money make the bank money in processing and management fees.

5) sitting down with an investment advisor for something simple like a GIC takes an hour where they try to sell you on something you dont need.

6) their telephone staff pretend to submit credit raise checks and keep the info for themselves and commit fraud.

7) everytime you call to get something fixed because the internet banking doesnt work; the call centre agents who cant speak English try to sell you something you dont want or even remotely need.

8) branch hours are like 10-3pm.

I've been with this bank since my dad made my account when I was younger. Just had bad services since I can remember. They are rude and unhelpful, and I get charged for things I shouldn't have. I've had a few ladies that were very nice, and they did do alot for me. But there have also been a few ladies (I wish I remembered their names) who were just awful and rude (Calgary sunridge location)

I am a refugee from Ukraine, I started using this bank recently, after I made an interac profile, I sent money to help the Armed Forces of Ukraine and the transfer was frozen, it is impossible to get through to the bank, they don’t solve the problem, there is no information !!!!

I start with the positive, the girl I was dealing with was nice. But that’s about it. She or her coworkers or the callCenter. No one was helpful. I had an average of 10 K in my Bank Account. My Debit card keeps getting declined, Credit card never worked, not once. Transfer does t work. And They transferred 2000 to a blocked account without my consent. I agreed to get some paperwork send to me to review it. I answered back that I am not interested, but the money was already moved. I am getting treated like I have file for bankruptcy several times or something like that, for no reason at all. Worst bank ever! Online banking is sh…., too. And then on top of that you have to listen to all the commercials telling you how fantastic they are. I I tried to invest my money, too. Asking or some specific funds and what kind of security Account they offer. No luck for 4 month now. I’ll close my Account ASAP. Don’t fall for the commercials. They couldn’t care less if you going to be a future customer or not. I felt unwelcome and like the most unimportant person on this planet. And the support you get on the phone, I don’t even wanna start with it. It’s was an experience that left me absolutely furious. I didn’t know that I am Able to be that upset. I don’t even wanna know how they treat people that are for whatever reason on a tight budget. Don’t deal with Servus!