Sesame Reviews 4,043

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 995 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as pleasant, helpful, and professional, praising their attentiveness and ability to listen to concerns. The service is consistently described as efficient, convenient, and effective, with many appreciating the ease of getting appointments and prescriptions quickly. The customer service is also often commended for its personalized and understanding approach. Conversely, a small portion of people were dissatisfied with the service, mentioning issues like providers not reviewing information prior to appointments or being dismissive. Some reviewers also experienced difficulties with customer service, citing slow responses, unhelpful chat support, or problems with prescription renewals and specific medical needs like fertility services. The pricing also received mixed opinions, with some finding it very affordable and others expressing concerns about value.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

People report positive experiences with service, highlighting its convenience, efficiency, and affordability.... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

User experience

Users describe positive interactions with user experience. Many customers found the service to be simple,... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the affordability, noting that prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sesame is the BEST. Far better than an in-person Doctor’s visit for routine prescriptions or inquiries. Dr. Okeke is highly recommended. Very pleasant and helpful. We’ve used him several times for... See more

Company replied

Rated 5 out of 5 stars

Was able to book same day appointment and get my needs taken care of. The doctor reviewed my provided information, asked pertinent questions, and answered all of mine. Also, she is very pleasant and h... See more

Company replied

Rated 5 out of 5 stars

She was really nice, listened and empathized an helped me exactly the way I needed. I got my new prescription same day to my pharmacy too an started my new routine..the process was quick, affordable a... See more

Company replied

Rated 5 out of 5 stars

My first time using Sesame and I am so grateful for Juan! He was very caring and really listened to all of my concerns. He also helped me come up with a plan for care keeping in mind that I don't have... See more

Company replied


Company details

  1. Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Best telehealth I've recieved!

Matthew was engaged and knowledgable and I felt confident in his recommendations. By far the best experience with a doctor on Sesame I've had. In fact, he corrected a script from the provider I had seen prior to him that was contraindicated with my other meds.

March 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Dr odekunle

Dr. Raphael was kind, easy to talk to and addressed all my concerns..

March 23, 2026
Unprompted review
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Rated 1 out of 5 stars

Use anybody but sesame

So this company asked where I was for the appointment and I said New York and they sent four prescriptions to New York but they sent this prescription for blood work to North Carolina and over four business days they couldn't do anything about it and this is a very big deal. I wouldn't put trust in them after days they said they would handle it and they have not handled it at all this is a very bad situation for me and they have not help me at all

March 20, 2026
Unprompted review
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Reply from Sesame

We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and advise you to reach out directly via email at support@sesamecare.com

Rated 5 out of 5 stars

Friendly, knowledgeable and easy

Fast, straight to the point. Dr. Mayoral understood exactly what I needed. Would definitely use again. I saw him for an asthma flare up.

March 23, 2026
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Rated 5 out of 5 stars

Call was exactly on time

Call was exactly on time. Very professional, asked questions pertaining to my visit and prescribed me a medication. That process went smoothly as well. Overall a excellent experience.

March 23, 2026
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Rated 5 out of 5 stars

Marcquisha Keita is great at providing care!

Marcquisha Keita is great at providing care. She has really helped with my sinus infection. She puts her patients first. She asks questions and she gets down to what the problem is. See her today!

March 23, 2026
Unprompted review
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Rated 5 out of 5 stars

Prompt, simple and inexpensive

Prompt, simple, no hassle experience. I was even able to get my prescription filled before I went to work. And I paid less than an urgent care visit.

I got everything I could have asked for, really.

March 19, 2026
Unprompted review
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Rated 4 out of 5 stars

NP Tod Work was excellent

NP Tod Work was excellent. He urged me to talk and then gave me feedback that reinforced he was listening. This is a rare quality, because my recent experience with MDs indicates they suffer from confirmation bias, and really aren't interested in hearing anything that might contradict their preconceived notions. So NP Tod was a welcome relief. He gave me good advice, and seemed to me an advocate to me

The reason for 4 stars has to do with difficulty with Sesame app and website in connecting for my appointment. But I did connect, and once I did was happy with quality of virtual appointment.

March 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Dr. Oppenheim provided excellent care!

Dr. Oppenheim was friendly and inquisitive about possible origins of my dermatitis. He explained treatment and advised I could send a message for follow up if needed. I discovered the Sesame service at 11 am on a Saturday and had an appointment with the doctor by 12:15 pm. Very impressed!

March 21, 2026
Unprompted review
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Rated 5 out of 5 stars

She took the time to truly listen to my…

She took the time to truly listen to my concerns, unlike the previous provider, Shola Akinfiresoye, who quickly prescribed antibiotics without a thorough evaluation.

We are facing a growing issue with antibiotic overuse, and it’s important for patients to be informed and ask questions before accepting a prescription.

March 21, 2026
Unprompted review
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Rated 5 out of 5 stars

On time

On time, efficient up to date, well educated and experienced and personable.

March 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Pleasant Experience

The doctor that I worked with was very pleasant and understanding and very clear about what she needed for me and communicated instructions well.

March 19, 2026
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

I love her… She’s very helpful

I love her… She’s very helpful, patient and caring… She listens and gives the best recommendation… She very attentive and polite… She’s definitely someone I’d continue receiving care from😊

March 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Dr. Strestha

Dr. Understood my problem, recommended the exact medications normally prescribed my the pcp for such instances.

He was thorough asked me to contact him if I had any questions or concerns.

March 19, 2026
Unprompted review
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Rated 1 out of 5 stars

Cancelation can be difficult and…

Cancelation can be difficult and subscription information is purposely opaque. After emailing I received the fine print. How often can you cancel 3 hours before your appointment? Isn't the point a quick visit?

"Subscription Refunds: Cancel at least 3 hours before your initial visit to receive a full refund

No refunds for the first month after the initial visit

You can cancel your subscription at any time, but to avoid future charges, cancel before the next billing cycle. Previous months’ fees are non-refundable"

March 20, 2026
Unprompted review
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Reply from Sesame

We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and advise you to reach out directly via email at support@sesamecare.com

Rated 5 out of 5 stars

Highly recommended


I had a great experience with the doctor. He was professional, attentive, and took the time to listen to my concerns. Everything was explained clearly, and I felt comfortable and well cared for throughout the visit.. I would highly recommend this doctor to anyone looking for quality care.

March 20, 2026
Unprompted review
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Reply from Sesame

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Rated 5 out of 5 stars

Aura

Listens well, patient and over all good aura to be around

March 19, 2026
Unprompted review
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Rated 5 out of 5 stars

Excellent experience

She Was Great, Very Professional, had excellent Bedside manner and I felt she listened to my needs.

March 19, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

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