Sesame Reviews 4,037

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 965 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being pleasant, helpful, and caring, often highlighting their attentiveness and professionalism. Many people appreciate the excellent service, noting its efficiency, ease of access, and the quick availability of appointments. The user experience is consistently described as positive, with consumers valuing the convenience of telemedicine and the ability to receive care from home. However, some customers were dissatisfied with certain aspects of the service, particularly regarding communication and specific medical needs. A few people mentioned that providers did not adequately review their information prior to appointments, leading to a feeling of being rushed or unheard. There were also instances where customers felt providers were dismissive or unable to address specific medical requirements, such as certain prescriptions or fertility-related services, which led to frustration and wasted time.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the kindness, professionalism, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the convenience, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the doctors and... See more

User experience

Users describe positive interactions with user experience. Many customers found the process incredibly easy,... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the affordability, stating that costs are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sesame is the BEST. Far better than an in-person Doctor’s visit for routine prescriptions or inquiries. Dr. Okeke is highly recommended. Very pleasant and helpful. We’ve used him several times for... See more

Company replied

Rated 5 out of 5 stars

My first time using Sesame and I am so grateful for Juan! He was very caring and really listened to all of my concerns. He also helped me come up with a plan for care keeping in mind that I don't have... See more

Company replied

Rated 5 out of 5 stars

I turn to Sesame as an alternative to germ-infested urgent care centers when I need immediate care and feel something simple coming on (like a sinus infection or UTI). I am familiar with the symptoms... See more

Company replied

Rated 5 out of 5 stars

Ashley is so nice, kind, and very professional. She listens carefully, she looks for the best and most affordable options, she was right on time, and she shows that she really cares. Ashley never rus... See more

Company replied


Company details

  1. Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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1-star

Replied to 97% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Camillo took the time to thoroughly…

Camillo took the time to thoroughly explain the medication and walk me through the different options available. He made sure I understood how each one works and what to expect, which I appreciated. Very personable, easy to talk to, and genuinely helpful. I felt comfortable and well-informed after the appointment.

March 27, 2026
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Rated 5 out of 5 stars

An excellent MD experience!

Dr Odekunle was knowledgeable, supportive and most importantly, he listened to my concerns! He ended with advising me to reach back out, if needed! Def 5 stars!

March 27, 2026
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Rated 5 out of 5 stars

Crystal was great!!

I had a really positive experience with Crystal Gulotta! She was extremely helpful, took the time to listen carefully to all of my concerns, and made me feel heard and understood throughout the entire visit. I never felt rushed, and she explained everything clearly in a way that was easy to follow. Very happy with my visit!

March 27, 2026
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Rated 1 out of 5 stars

Inadequate provider for anxiety

I booked a same-day appointment with Chigozie Ohanele, APRN-CNP through Sesame Care specifically for anxiety treatment, as I have been in therapy for over a year and needed professional medical management. Unfortunately, this was a complete waste of time and money. Despite being listed under 'Anxiety Care,' this provider demonstrated a total lack of clinical knowledge regarding anxiety disorders.
Instead of discussing evidence-based treatments or somatic release techniques (which she seemed unfamiliar with), her 'medical advice' consisted of telling me to read the Bible and look at the sky. She went as far as to suggest that a lack of religion is the cause of anxiety. Furthermore, she was obsessed with ordering expensive blood work for vitamin levels before even listening to my history, dismissively claiming the tests were 'cheap.'
When I didn't immediately agree to her non-clinical suggestions, she became defensive, claiming I was 'refusing treatment.' She eventually told me to see a psychiatrist—which is exactly why I used Sesame Care to begin with. Sesame Care should remove her from the anxiety category immediately. Her approach is dismissive, religiously biased, and clinically inadequate for patients with severe symptoms.
I had a very poor session with Chigozie Ohanele regarding anxiety treatment, but Ms. Cel from Customer Support turned the situation around. She listened to my concerns and fixed the issue instantly. It is rare to find support that is this kind and efficient. My 5-star rating here is specifically for Ms. Cel—she is the reason I’m giving Sesame Care another chance. She is absolutely wonderful.

March 27, 2026
Unprompted review
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Reply from Sesame

We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and advise you to reach out directly via email at support@sesamecare.com

Rated 5 out of 5 stars

Great experience!

Prompt, friendly, knowledgeable, and efficient. Highly recommend.

March 24, 2026
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Rated 5 out of 5 stars

Melissa was awesome

Melissa was awesome. Our family had never tried telemedicine before. We are so very thankful we chose her and this site. We will definitely be using this site in the future. Thank you Melissa. We appreciate you and your bedside manner so much.

March 4, 2026
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Rated 5 out of 5 stars

My doctor was punctual and professional…

My doctor was punctual and professional and was able to ask me the necessary questions to approve a refill of my depression and anxiety meds in less than 3 minutes. I had the prescription in my hand in less than 30 minutes. Cost was also about half of what I was being asked to pay by the cheapest doctor on Zocdoc.

March 26, 2026
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Rated 5 out of 5 stars

This entire process was so fast and…

This entire process was so fast and convenient I wish I had done it sooner. Dr. Chinedu Okeke listened to my concerns and answered all my questions, he was knowledgeable and patient. We were able to set a goal based on my specific needs. I don’t know why I was anxious and put this off for so long. I had nothing to be nervous about. I was even able to pick up my prescription the same day. I don’t have insurance but the self pay option for medication was much more affordable than I imagined. If I can do this I think anyone can. Please don’t hesitate to reach out to them, you can get started right away. I would highly recommend. I’m more than satisfied.

March 25, 2026
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Rated 5 out of 5 stars

I was able to make an appointment…

I was able to make an appointment Within 3 minutes seen the doctor that day picked up my prescriptions a little while after that it was perfect it was convenient I would recommend it to anybody

March 23, 2026
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Rated 5 out of 5 stars

She was great.

She was very caring and informative. Very helpful in a time of need.

March 25, 2026
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Rated 5 out of 5 stars

She was on time

She was on time, compassionate and efficient. She asked the right questions to assess my symptoms and I felt very comfortable with her recommendations.

March 25, 2026
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Rated 5 out of 5 stars

Dr Holton is the best

Dr Holton is the best. He listens to my needs.

March 25, 2026
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Rated 5 out of 5 stars

Amazing bed side manner.

Stormy was knowledgeable, genuine and professional. The only complaint I have has nothing to do with her. It has to do with the amount of time given for a menopause evaluation. Not much time for questions or concerns. This was still a value for the service.

March 25, 2026
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Rated 5 out of 5 stars

Best telehealth I've recieved!

Matthew was engaged and knowledgable and I felt confident in his recommendations. By far the best experience with a doctor on Sesame I've had. In fact, he corrected a script from the provider I had seen prior to him that was contraindicated with my other meds.

March 23, 2026
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Rated 5 out of 5 stars

Dr odekunle

Dr. Raphael was kind, easy to talk to and addressed all my concerns..

March 23, 2026
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Rated 1 out of 5 stars

Use anybody but sesame

So this company asked where I was for the appointment and I said New York and they sent four prescriptions to New York but they sent this prescription for blood work to North Carolina and over four business days they couldn't do anything about it and this is a very big deal. I wouldn't put trust in them after days they said they would handle it and they have not handled it at all this is a very bad situation for me and they have not help me at all

March 20, 2026
Unprompted review
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Reply from Sesame

We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and advise you to reach out directly via email at support@sesamecare.com

Rated 5 out of 5 stars

Friendly, knowledgeable and easy

Fast, straight to the point. Dr. Mayoral understood exactly what I needed. Would definitely use again. I saw him for an asthma flare up.

March 23, 2026
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Rated 5 out of 5 stars

Call was exactly on time

Call was exactly on time. Very professional, asked questions pertaining to my visit and prescribed me a medication. That process went smoothly as well. Overall a excellent experience.

March 23, 2026
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Rated 5 out of 5 stars

Marcquisha Keita is great at providing care!

Marcquisha Keita is great at providing care. She has really helped with my sinus infection. She puts her patients first. She asks questions and she gets down to what the problem is. See her today!

March 23, 2026
Unprompted review
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Reply from Sesame

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