Sesame Reviews 4,037

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 965 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being pleasant, helpful, and caring, often highlighting their attentiveness and professionalism. Many people appreciate the excellent service, noting its efficiency, ease of access, and the quick availability of appointments. The user experience is consistently described as positive, with consumers valuing the convenience of telemedicine and the ability to receive care from home. However, some customers were dissatisfied with certain aspects of the service, particularly regarding communication and specific medical needs. A few people mentioned that providers did not adequately review their information prior to appointments, leading to a feeling of being rushed or unheard. There were also instances where customers felt providers were dismissive or unable to address specific medical requirements, such as certain prescriptions or fertility-related services, which led to frustration and wasted time.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the kindness, professionalism, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the convenience, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the doctors and... See more

User experience

Users describe positive interactions with user experience. Many customers found the process incredibly easy,... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the affordability, stating that costs are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sesame is the BEST. Far better than an in-person Doctor’s visit for routine prescriptions or inquiries. Dr. Okeke is highly recommended. Very pleasant and helpful. We’ve used him several times for... See more

Company replied

Rated 5 out of 5 stars

My first time using Sesame and I am so grateful for Juan! He was very caring and really listened to all of my concerns. He also helped me come up with a plan for care keeping in mind that I don't have... See more

Company replied

Rated 5 out of 5 stars

I turn to Sesame as an alternative to germ-infested urgent care centers when I need immediate care and feel something simple coming on (like a sinus infection or UTI). I am familiar with the symptoms... See more

Company replied

Rated 5 out of 5 stars

Ashley is so nice, kind, and very professional. She listens carefully, she looks for the best and most affordable options, she was right on time, and she shows that she really cares. Ashley never rus... See more

Company replied


Company details

  1. Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 97% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

5 star care

Caring, reassuring, supportive, always available. Thanks so much!

April 1, 2026
Unprompted review
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Rated 5 out of 5 stars

Listened and cared

Doctor was on time, listened to me and resolved my issues quickly. Definitely recommend

April 2, 2026
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Rated 5 out of 5 stars

Farhana is the most kind and caring…

Farhana is the most kind and caring individual I've met in my life, let alone medical professional. She is wonderful and providing me with hope that I can recover and find peace in my life.

March 31, 2026
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Rated 5 out of 5 stars

Efficient

Prompt, punctual service. Got exactly what I needed with no complications. Easy service to use.

April 1, 2026
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Rated 5 out of 5 stars

Dr. Mohammad Khan

Dr. Mohammad Kahn is so wonderful to work with on Sesame. He makes me feel heard, and understands what it is to take care of me. I really appreciate his generous availability and he goes above and beyond to help communicate with me. Definitely a keeper!

March 21, 2026
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Rated 5 out of 5 stars

Forget germ-infested urgent care

I turn to Sesame as an alternative to germ-infested urgent care centers when I need immediate care and feel something simple coming on (like a sinus infection or UTI). I am familiar with the symptoms and know how it's been treated effectively in the past. Thank God we have options like this. The cost is SO reasonable for the value, and I've never waited more than a couple of hours for an appointment.

March 30, 2026
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Rated 5 out of 5 stars

Televisit with Dr. Chang

Dr. Chang is a wonderful, knowledgeable doctor who makes me feel at ease throughout the Televisit. He is caring and attentive. Always listens carefully and answers all my questions. I am always comfortable with his plan of action.

March 30, 2026
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Rated 5 out of 5 stars

Great first time experience

My first time using Sesame and it was a great experience. Meeting Stormy was a pleasure as she is kind, sympathetic and was able to help me get the script that I need and I look forward to my next appointment with her.

March 30, 2026
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Rated 5 out of 5 stars

Sesame is cheap

Sesame is cheap, readily available service that is easy to use. It is cheaper than insurance video visits. And the doctors are more inclined to listen to your needs because YOU are the customer, not some huge insurance company.

March 30, 2026
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Rated 5 out of 5 stars

Dr Sandhu

Dr. Sandhu was so kind, he took a real interest in me and my questions.

March 30, 2026
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Rated 5 out of 5 stars

The Nurse Practitioner was pleasant…

The Nurse Practitioner was pleasant professional it really helped that on Sunday morning to not have to leave the house since I was not feeling well at all. Appreciate Seasame's services have used them before and will continue when needed.

March 29, 2026
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Rated 5 out of 5 stars

He’s always fast

He’s always fast, professional, and takes care of the problem. I trust him better than in person. Doctors he actually gives a shit and try’s to help you.

March 30, 2026
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Rated 5 out of 5 stars

Very intelligent & nice doctor

Very intelligent & nice doctor. Took time to listen to my concerns and recommended best course of action.

March 29, 2026
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Rated 5 out of 5 stars

Dr Mahmood saved my life

Dr. Mahmood is a great physician who saved my life. I was suffering with severe sinus congestion for over 3 months. I went to minute clinics before but that didn't help me. I found Dr. Mahmood in sesame and was extremely happy with my experience. Dr. Mahmood is a very knowledgeable, caring, humble, and attentive human being. He took his time to listen to my each concerns and answered my questions. He was very sincere and his treatment ultimately provided me the relief i needed. He exactly knew what type of prophylaxis i needed and didn't hesitate to go with it. If you are looking for a great physician then look no further. I wish Dr. Mahmood all the very best and a very successful career.

March 7, 2026
Unprompted review
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Reply from Sesame

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Rated 1 out of 5 stars

This is a fraudulent company without…

This is a fraudulent company without any supervisors. I asked to speak to a supervisor and multiple representatives (Jayson & Joyce) told me to keep “waiting” until they found someone… then proceeded to ignore me entirely. What kind of comapny can’t find someone above the customer service agents???

Not to mention, I booked with an APRN (bad choice) who said she’ll prescribe me an anti-fungal lotion for a localized rash. She rushed me off the call so quickly. The time spent was mostly her venting about her divorce and her OBGYN. She never sent in the prescription! Once I finally got ahold of the prescription, it was an oral anti-fungal for babies!! My research said do not take an oral anti-fungal for a small, localized rash on an adult! Do NOT use this company.

February 11, 2026
Unprompted review
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Reply from Sesame

We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and advise you to reach out directly via email at support@sesamecare.com

Rated 5 out of 5 stars

Thank you Dr. Gozusulu FNP-BC

My doctor was a complete professional and able to diagnose me as having a viral infection through telehealth. I couldn't be more grateful for her seeing me last minute and sending the proper medication to my pharmacy.

March 28, 2026
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Reply from Sesame

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Rated 5 out of 5 stars

Nurse Ashley Wiltcher is AMAZING!

Nurse Ashley Wiltcher is AMAZING!! She is super friendly down to earth She makes me laugh and she makes me feel like she cares and understands and always make sure that I get everything that I need! It's not often that you can have a provider that you can trust and that have the best intentions and possible actions for your medical care

March 28, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

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