Sesame Reviews 4,037

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 965 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being pleasant, helpful, and caring, often highlighting their attentiveness and professionalism. Many people appreciate the excellent service, noting its efficiency, ease of access, and the quick availability of appointments. The user experience is consistently described as positive, with consumers valuing the convenience of telemedicine and the ability to receive care from home. However, some customers were dissatisfied with certain aspects of the service, particularly regarding communication and specific medical needs. A few people mentioned that providers did not adequately review their information prior to appointments, leading to a feeling of being rushed or unheard. There were also instances where customers felt providers were dismissive or unable to address specific medical requirements, such as certain prescriptions or fertility-related services, which led to frustration and wasted time.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the kindness, professionalism, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the convenience, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the doctors and... See more

User experience

Users describe positive interactions with user experience. Many customers found the process incredibly easy,... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the affordability, stating that costs are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sesame is the BEST. Far better than an in-person Doctor’s visit for routine prescriptions or inquiries. Dr. Okeke is highly recommended. Very pleasant and helpful. We’ve used him several times for... See more

Company replied

Rated 5 out of 5 stars

My first time using Sesame and I am so grateful for Juan! He was very caring and really listened to all of my concerns. He also helped me come up with a plan for care keeping in mind that I don't have... See more

Company replied

Rated 5 out of 5 stars

I turn to Sesame as an alternative to germ-infested urgent care centers when I need immediate care and feel something simple coming on (like a sinus infection or UTI). I am familiar with the symptoms... See more

Company replied

Rated 5 out of 5 stars

Ashley is so nice, kind, and very professional. She listens carefully, she looks for the best and most affordable options, she was right on time, and she shows that she really cares. Ashley never rus... See more

Company replied


Company details

  1. Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 97% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

This service has been a game changer…

This service has been a game changer for our family for the last year. Being able to see someone from home during an illness is a comfort that is unmatched. We’ve been so happy with the care we’ve received!

April 6, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Great Provider

I have been seeing him for 3 years and am very satisfied.

April 6, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 1 out of 5 stars

SCAM They absolutely do NOT offer adhd…

They absolutely do not offer adhd medication and will charge you if you pick up a call.

April 6, 2026
Unprompted review
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Reply from Sesame

We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and advise you to reach out directly via email at support@sesamecare.com

Rated 5 out of 5 stars

Samantha is the best!

Samantha was accommodating, responsive and patient. I am so pleased that I connected with her and look forward to working with her going forward. Samantha was my first contact at Sesame giving me a very positive first impression!

April 4, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Easy as can be fast and efficient…

Easy as can be fast and efficient period. I always choose the same doctor but there are many to choose from with lots of different times available. Great experience overall. I've used this a few times.

April 3, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

A doctor who actually listens

I've been seeing Dr. John for almost a year now. Doc already knew what I was needing for my regular physical health prescriptions before we even talked, just had to correct one. He was also open to starting my mental health meds instead of me having to see different doctor. I feel like Dr. John is always prepared to see me in that he's looked at the history to review, but every time he's also been open to new issues I want to address and actually heard me out.

April 2, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Great

Great! Got the help I needed quickly

April 3, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

quick af

quick af to get what i need to get better.

April 3, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Many visits

Many visits , no complaints

April 3, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Best physician

Best physician! Knowledgeable, listens, offers treatments and common sense. So lucky to have his expertise.

April 2, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

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