Sesame Reviews 4,037

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 965 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being pleasant, helpful, and caring, often highlighting their attentiveness and professionalism. Many people appreciate the excellent service, noting its efficiency, ease of access, and the quick availability of appointments. The user experience is consistently described as positive, with consumers valuing the convenience of telemedicine and the ability to receive care from home. However, some customers were dissatisfied with certain aspects of the service, particularly regarding communication and specific medical needs. A few people mentioned that providers did not adequately review their information prior to appointments, leading to a feeling of being rushed or unheard. There were also instances where customers felt providers were dismissive or unable to address specific medical requirements, such as certain prescriptions or fertility-related services, which led to frustration and wasted time.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the kindness, professionalism, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the convenience, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the doctors and... See more

User experience

Users describe positive interactions with user experience. Many customers found the process incredibly easy,... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the affordability, stating that costs are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sesame is the BEST. Far better than an in-person Doctor’s visit for routine prescriptions or inquiries. Dr. Okeke is highly recommended. Very pleasant and helpful. We’ve used him several times for... See more

Company replied

Rated 5 out of 5 stars

My first time using Sesame and I am so grateful for Juan! He was very caring and really listened to all of my concerns. He also helped me come up with a plan for care keeping in mind that I don't have... See more

Company replied

Rated 5 out of 5 stars

I turn to Sesame as an alternative to germ-infested urgent care centers when I need immediate care and feel something simple coming on (like a sinus infection or UTI). I am familiar with the symptoms... See more

Company replied

Rated 5 out of 5 stars

Ashley is so nice, kind, and very professional. She listens carefully, she looks for the best and most affordable options, she was right on time, and she shows that she really cares. Ashley never rus... See more

Company replied


Company details

  1. Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Replied to 97% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Quick & convenient

Quick, seamless, affordable. The provider was knowledgeable and very nice and kind. I would definitely see her again if the need arose in the future.

April 12, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Dr Henry Ibitokun is wonderful!

Dr. Henry Ibitokun has always shown up the appointments on time or early. He’s precise and knowledgeable. I like his way of not asking too many questions and sending off the correct RX the first time. This prevents delays in getting my medications.

April 1, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 1 out of 5 stars

I wouldn’t recommend it

I wouldn’t recommend it. I tried to have my prescriptions sent to the pharmacy, but they couldn’t resolve it on their end. I spent hours dealing with this and regret using their service.

April 10, 2026
Unprompted review
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Reply from Sesame

We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and advise you to reach out directly via email at support@sesamecare.com

Rated 5 out of 5 stars

She's amazing she heard me out

She's amazing she heard me out, and wanted to make sure i get the help i needed and provided me with a prescription to alleviate my issue.

i honestly couldn't recommend her any more than her outstanding reviews already as they're spot on. I'm def going to be coming to her for any other issues i have going forward...much better than waiting months for a doctor or referral process.

April 9, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Very happy to have found this service

Very happy to have found this service. Booked a psychiatrist available extremely short notice within a couple hours of booking. He was thorough, knowledgeable and very helpful.

April 9, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Efficient

Efficient, kind and respectful doctor. Answered all questions that I had. Provided great recommendations!

April 9, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

easy to work with!

Dr. Hernandez was prompt, courteous, professional, and helped me exactly the way I was looking for. Would recommend.

April 9, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Good first experience

Good first experience. I initially had some trouble getting on to the platform and technically missed the first part of my appointment window. I was really upset to not be able to connect but the team was terrific - they got in touch with the doctor right away and she graciously allowed an immediate phone consult on her own time, so that I could still get the care I needed. So grateful and will be seeing her again for a follow up soon.

April 8, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Easy & Quick

Saw Dr. Mohammad Ridha about needing a new prescription for my Anti-depressant. He was very knowledgeable and friendly.

March 31, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Dr Salvador experience feedback

Dr. Salvador has always arrived early or on time for each appointment. His interaction is always positive. His prompt response to requests is commendable. He listens well and communicates effectively.

April 7, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Marisa is a true professional

Marisa is a true professional, she makes sure she spends adequate time resolving any issues I might be having with knowledge and warmth. I have complete confidence and trust in her care.

April 6, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

The physician was knowledgeable and…

The physician was knowledgeable and reliable. She always sends my prescription to the pharmacy in a timely manner and takes her time to answer any and all questions during my appt. Very happy w sesame.

March 26, 2026
Unprompted review
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Reply from Sesame

Thank you for sharing your experience!

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