Sesame Reviews 4,037

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 965 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being pleasant, helpful, and caring, often highlighting their attentiveness and professionalism. Many people appreciate the excellent service, noting its efficiency, ease of access, and the quick availability of appointments. The user experience is consistently described as positive, with consumers valuing the convenience of telemedicine and the ability to receive care from home. However, some customers were dissatisfied with certain aspects of the service, particularly regarding communication and specific medical needs. A few people mentioned that providers did not adequately review their information prior to appointments, leading to a feeling of being rushed or unheard. There were also instances where customers felt providers were dismissive or unable to address specific medical requirements, such as certain prescriptions or fertility-related services, which led to frustration and wasted time.

What people talk about most

Staff

People report positive experiences with staff. Many customers praise the kindness, professionalism, and... See more

Service

Reviewers mention positive feedback about service. Many customers praise the convenience, efficiency, and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the doctors and... See more

User experience

Users describe positive interactions with user experience. Many customers found the process incredibly easy,... See more

Price

Consumers find price to be ambiguous. Many reviewers praise the affordability, stating that costs are... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sesame is the BEST. Far better than an in-person Doctor’s visit for routine prescriptions or inquiries. Dr. Okeke is highly recommended. Very pleasant and helpful. We’ve used him several times for... See more

Company replied

Rated 5 out of 5 stars

My first time using Sesame and I am so grateful for Juan! He was very caring and really listened to all of my concerns. He also helped me come up with a plan for care keeping in mind that I don't have... See more

Company replied

Rated 5 out of 5 stars

I turn to Sesame as an alternative to germ-infested urgent care centers when I need immediate care and feel something simple coming on (like a sinus infection or UTI). I am familiar with the symptoms... See more

Company replied

Rated 5 out of 5 stars

Ashley is so nice, kind, and very professional. She listens carefully, she looks for the best and most affordable options, she was right on time, and she shows that she really cares. Ashley never rus... See more

Company replied


Company details

  1. Doctor

Written by the company

Our mission is simple: make it easier and more affordable for all Americans to access high-quality health care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Predatory Billing and Systemic Failure for Time-Sensitive Care

Sesame is a dangerous platform for anyone needing time-sensitive medical care. In one morning, I was failed by two separate providers while trying to secure a bridge for a critical medical procedure. The first, Shola Akinfiresoye, was a complete no-show. The second, Dr. Tawfeek, was late, admitted to reading my intake notes (which explicitly stated the reason for the visit), and then waited until the paid session started to say he "couldn't help."
This platform allows doctors to "bait and switch" patients—collecting fees for appointments they have no intention of fulfilling. There is no screening process to prevent doctors from taking money for cases they won't treat. If you are in a high-stakes medical situation, do not trust this platform. It is a predatory waste of time and money.

April 19, 2026
Unprompted review
Sesame logo

Reply from Sesame

Hi there,

We’re sorry to hear about your experience and the frustration you faced with missed and delayed appointments, especially in a time-sensitive situation.

Protecting our patients’ privacy and confidentiality is extremely important to us, so we’re unable to review or discuss specific concerns in a public forum.

That said, we take feedback like this very seriously. If you need further assistance, please email us at support@sesamecare.com. Phone support is also available during the same hours, Monday through Friday, at (877) 947-6411.

Best,
Sesame Customer Support

Rated 5 out of 5 stars

Amazing and Caring

He truly listened to my symptoms and asked pertinent questions. He was polite and professional. I highly recommend him with no reservations.

April 13, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Dont hesitate to book

Dr. Linda has helped me so much, and truly shows that she cares about my well-being, backed by knowledge. Ive trusted her with my meds for almost a year now, and I can't imagine going to anyone else!

April 15, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Aicha explained treatment plan…

Aicha explained treatment plan thoroughly. She was genuine in her questions regarding my symptoms. I felt as if she was concerned with my illnesses and gave me best route to take to ease my nausea.

April 17, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

GREAT CARE

I found Dr Anna to be very kind and lovely..and very professional and compassionate..I was miserable with a head to toe itchy rash, she was thorough, asked questions, reviewed my history and my meds and examined my rash…she listened to my questions and concerns, shared her recommendations and had my scripts sent over to my pharmacy before we hung up….overall, a very helpful and positive experience..THANK YOU DR ANNA FOR TAKING THE TIME TO LISTEN AND TO CARE.

April 15, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Great experience

Positive experience with a knowledgeable professional.

April 15, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

The doctor was very helpful, refilled my…

The doctor was very helpful refilled my prescriptions that I needed plus gave me good advice on things that I could also be doing to help my congestive heart failure recovery. Highly recommend for anybody with no insurance.

April 15, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Great experience

Samantha was thorough, thoughtful and listened to my issues with respect and immediate follow up with my requests. Excellent experience!

April 15, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

Dr Holton is wonderful!

Dr Holton is the most caring doctor ever! He is extremely knowledgeable about the latest medical developments and has the ability to explain in the most simple terms. Great visit!!!

April 15, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 5 out of 5 stars

My visit with Dr. Leafblad

I will look for Dr. Leafblad again if needed.
He was as thorough as possible.
He even discussed diet related to my issue.
He was compassionate in understanding my economic situation related to my reason for visit.
Very professional.

April 1, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

Rated 2 out of 5 stars

Absolutely horrid

Absolutely horrid. Charged me $70/membership fee and never even received a phone call from an expert. They are a scam. Do NOT do business with them. I disputed the charge.

April 14, 2026
Unprompted review
Sesame logo

Reply from Sesame

We appreciate you taking the time to share this feedback. At Sesame, safeguarding the privacy and confidentiality of patients is of utmost importance to us. Therefore, we are unable to verify or address patient concerns via public forums. We take all customer input seriously and advise you to reach out directly via email at support@sesamecare.com

Rated 5 out of 5 stars

Sesame is a very streamlined easy…

Sesame is a very streamlined easy platform to use, the pricing is actually great for patients who lack insurance coverage and still need access to quality care.
My provider was fantastic, she is approachable, listens well, demonstrates compassion, and ensures that my concerns are addressed while developing a treatment plan. She is sensitive to certain circumstances and helped develop a treatment plan around limiting factors. I felt heard and that my opinion mattered and my input was encouraged through the entire interaction.

April 12, 2026
Unprompted review
Sesame logo

Reply from Sesame

Thank you for sharing your experience!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look