Settio Property Experience Ltd Reviews 2,232

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 426 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and professional staff who are often described as helpful and efficient. Many customers appreciate the responsive and clear communication, which contributes to a smooth and stress-free experience. Reviewers consistently praise the team's dedication and attention to detail, noting that they go above and beyond to manage properties and resolve issues promptly, making them highly recommendable. However, some people were dissatisfied with the service, mentioning issues with unaddressed property damage and a lack of follow-up on concerns. These reviewers also reported slow or nonexistent responses to emails and felt that their needs as tenants were ignored, leading to frustrating experiences.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, responsiveness, and... See more

Service

Consumers find service to be positive, with many reviewers highlighting efficient service, great... See more

Response time

Users describe positive interactions with response times, highlighting the team's excellent communication,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's excellent communication,... See more

User experience

People report positive experiences with user experience, finding the process easy, smooth, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had Fleur as our agent helping us find and view properties in Manchester. She was amazing and very easy to keep in contact with and was very helpful in providing us videos of apartments when we cou... See more

Rated 5 out of 5 stars

Thank you to an incredible team — Alessia, Frances, Sam, Danny, Sarah, Josh, Nadine, Oliver, Samina, Holly, Giovanna, and Scarlet. We have been working alongside Settio now for over a year. They... See more

Rated 5 out of 5 stars

I recently just moved in to a new property to rent. Over the past few months I’ve been looking and Max had been great sending me different properties until I found the right one. Then Georgina made th... See more

Rated 5 out of 5 stars

Settio Property have been managing my properties for the last 8 years, to my great satisfaction. The property manager has been Holly Keeney, who has done and continues to do a great job for me. Sh... See more


Company details

  1. Real Estate Agency
  2. Investment Service
  3. Property Investment
  4. Property Management Company
  5. Real Estate Rental Agency

Written by the company

At Settio it's our mission to make transacting in property an enjoyable experience for you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 72% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I’ve had a great experience with…

I’ve had a great experience with Settio, especially with my property manager, Holly Keeney. She is always professional, responsive, and very helpful with any questions or issues I have. Holly makes everything clear and straightforward, and I really appreciate her friendly communication and efficiency. Highly recommended.

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Keep it up

I am impressed with the response time of the Settio staff, in particular Holly Keeney who has attended to my queries with professionalism and courtesy.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Fleur is the best agent we’ve ever…

Fleur is the best agent we’ve ever worked with! Nothing is too much for her… communication is excellent, always responsive and she really listened to what we were looking for. To make it even better, she is very lovely and made the experience even more pleasant. Thank you thank you thank you!!

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Has been using Settio to manage my UK…

Has been using Settio to manage my UK properties for a few years as they have proven to be reliable and prompt in their services. Very happy to have Oliver Franks as my Property Manager as he is very responsive and dependable in following up on issues and very experienced in handling situations and making the right decisions on my behalf when the need arises.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Appreciation to agent Alessia/November 2025

I’m the landlord of an apartment in Elizabeth Tower and rent out my property through Settio. I want to express my appreciation for Alessia—her professionalism and clear communication made the checkout process for my previous tenant smooth and efficient. Thanks to her support, the apartment was returned in excellent condition and fully ready for the next tenant.

November 9, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Danny Pope!

After two years my experience with Settio has lately been put to stress test when my former tenants had been late in paying rents for the last few months. Danny and his team have been working hard to track down the tenants and all the payments, except the last month’s rent when they moved out. The claim against the former tenants is expected to conclude by the last Friday, and we are optimistic about receiving a positive outcome.

While we were still chasing the former tenants, Settio’s rental team was able to find a new tenant. Danny helped to furnish my apartment within a few days and the new tenant has moved in and is apparently very happy.

Thank you Danny and your team!

November 30, 2025
Unprompted review
Rated 5 out of 5 stars

I’m extremely impressed with Oliver…

I’m extremely impressed with Oliver Franks from Settio. His management of my properties has been exceptional, especially when it comes to the check-in and check-out process and the deposit negotiations — all of which were handled successfully. Oliver kept me updated throughout, offered valuable advice, and was consistently professional. I highly recommend Settio and Oliver for anyone looking for a seamless, reliable property management experience.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

I’ve been a client of Settio for four…

I’ve been a client of Settio for four years, and they have consistently delivered superb service. Their professionalism, efficiency, and attention to detail have made every experience smooth and stress-free. The team always goes above and beyond, and I truly appreciate the outstanding work they do. I highly recommend Settio to anyone looking for a reliable and dedicated letting company.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

We have been with Settio for 4 years…

We have been with Settio for 4 years and their service are top noch as compared to our previous letting agency. They are very prompt with updates way ahead and my tenant renewals so far are without delays.

Currently Frances William has been with us for a few months but he has been very responsive/professional and helpful when we needed.

So far I cant seem to recall any bad moments with Settio.

August 28, 2025
Unprompted review
Rated 5 out of 5 stars

Fleur Gazvini is my lettings consultant

Fleur Gazvini is my lettings consultant
Settio have managed numbers of apartment for my clients , The service is always professional, quick response, and balancing the interests of Landlords and Tenants, Many Settio employee have involved to keep the service in such high standard, for this review I wanna thank Fleur for looking after all the renewals for my clients

November 1, 2025
Unprompted review
Rated 5 out of 5 stars

Settio managed and sold my unit.

Settio managed my property for 2 years, always found a good tenant at good rentals, service was excellent.
Recently sold the unit for me, not easy as there were some issues to overcome, but again the service was 1st class and the communication was spot on.
great team.
thank you
Andrew

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

The whole team at settio and specially…

The whole team at settio and specially Giovanna whom I have been working with recently have been a pleasure to work with always displaying professionalism and knowledge
They are always happy to help out no matter what the issue is.

November 21, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you!!

The customer service at Settio is excellent. Especially, my property manager Joshua responds is so helpful, responds in a timely manner and is very effecient in sorting out any issues. Thank you!

November 14, 2025
Unprompted review

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