SEUR Reviews 3,532

If I could I'd leave a minus 1 star review. They won't deliver if you don't have a spanish phone number. They say you're not home when you are - as they don't even try to press a doorbell in an apartment with over 80 residents. I too will not order now from a company who uses them. Management should be sacked too

Liars who say that you were out, when you weren't. Absolutely no way to contact them. After several bad experiences, I decided to use a pick-up point instead and they claim to have attempted delivery but it was closed (attempting to deliver when it's clearly not during the opening hours of their pick-up point). The only option is to collect from their office 21km away. Maisons du Monde refused to refund the delivery charges of 24,90 euros even though delivery had not taken place. I now do not place any orders where they are the named delivery company.

The worst delivery company. It's the only delivery that doesn't call, they give the longest delivery windows, they use an excuse that you weren't home (and, surprise, you actually were home, religiously waiting during a their 14h window!).

They screwed up 3 big orders so far: two from Leroy Merlin and one from Ikea (notice that they collaborate with them and consider other options).

How are these cowboys still in business? How are they getting contracts with the sellers??

If I see SEUR in delivery options in a store I change my mind, truly. This is ridiculous.

Their communication is terrible and their website is terrible. HOWEVER, they did get my package from valencia to bilbao on time within 24 hours like they said they would initially so I can not complain. It seems domestically within Spain they are good with deliveries, but there may be problems elsewhere.

They are totally incompetent! I would not have ordered this item if I'd known that they would use SEUR! They claim incomplete address, but other companies that Amazon use manage to find me without problem. They also claimed that they'd tried to deliver over an hour before the actual time! They now want me to collect it from a pick up point, despite being told that this is impossible due to mobility problems. The pick up point is also far away in the city despite local options that friends could possibly help with. Totally useless and should be avoided at all costs!

One star is a star too much! There should be an option to leave - stars to be honest for a company as awful and Appalling as this one.

The job is to deliver packages. Well mine was due on the 24th July and we are now 20 days later and I all they say is there is a delay! No updates no compensation no apology nada! I am left to chase daily and get zero news of any kind!

Last time I am ordering from Zara home for sure since this pathetic joke of a company seems tobe their preferred delivery partner

Same as the parent company. Useless. When i am at home, as remote working and i get an email saying you were unable to deliver for ausencia? Very poor. Now I am waiting for my order endless while you are delivering it to a pick up point.

I have been at home waiting for a delivery for THREE WEEKS. Seur says they haven't been able to deliver since nobody has been at home.
Fake. They haven't called my phone number. They haven't rung on my door/gate bell (I have a system recording all calls in history).
Once I was given the opportunity to set a day for the delivery (August 1, 09:00 - 15:00). Did they show up? I spent a whole day sitting and waiting.
It's so frustrating to spend time without having any information when they will show up.
Their web site doesn't offer a way to get in touch with any agent in order to simplify and clarify the issues. Especially if you don't speak Spanish (you would at least expect an English support).
This is by far far far the most incompetent transportation company I've ever experienced.

I would rate it with a 0 if I could. Wherever I order something online and I see that Seur is the one in charge I start shaking in anxiety. They DON'T EVEN ATTEMPT to deliver the package, ffs they don't even leave a note in the mail! Avoid at all costs!

I would give 0 star if I could!
Seur is definitely THE WORST shipping company in the world!! The problems with them?
1. They tell you an estimated delivery time range, they never come within that period or even that same day!! It’s totally messing up your day sometimes!
2. You scheduled a pickup time with them, they’d never respect the selected time, they come whenever they want
3. Sometimes, they dont even try to deliver to your address and leave the parcel at a pick up point right away, said in the note that we weren’t home! BUT we were home the whole time!

All these have happened multiple times! I’m so fed up with them! I hope all the businesses that I deal with will never deliver by Seur!

If I could put negative stars I would do
Parcel In malaga for 5 days , no reply to my e mails, telephone numbers don't work
This is a disgrace

Disgraceful company. Unfortunately we have ordered from many websites that have subsequently used SEUR to transport their products and there have been problems each time. For each delivery, SEUR have claimed we were not at home at times when we most definitely were. Our buzzer is loud and works well, and there was no calls from SEUR at the times they claim to have attempted delivery. On some of occasions, parcels (heavy furniture) were taken to one of their pick up tiendas, far from our home; resulting in much inconvenience, as we don't have a car. We have wasted many days waiting at home for deliveries that have not arrived and had to be rescheduled numerous times. Parcels and products have arrived damaged and had obviously not been handled with care. We will not buy products from any companies that use SEUR. IF COMPANIES CARE ABOUT THEIR PROFITS, THEY SHOULD STOP USING SEUR!

Would give 0 if I could.
What an absolute joke of a company, not only they don't deliver on time, but they don't update any information on what's going on with your parcel.
And the cherry on top is how every single way of trying to get customer service is either pointless and fruitless or locked behind a phone payment.

The amount of insults and anger I am currently holding I'm keeping behind the screen.

IF YOU ARE A COMPANY LOOKING TO SEND YOUR GOODS DO NOT USE SEUR, THEY ARE A SCAM COMPANY, LET THEM GO BANKRUPT.

SCANDALOUS !!! THIS COMPANY IS A SCAM !!! AVOID THEM, ESPECIALLY IF YOU WANT TO SEND A PACKAGE FROM BARCELONA !!! I PAID TO SEND THE PACKAGE TO FRANCE, THEY DID NOT DELIVER IT TO THE RECIPIENT GIVING THE FALSE STATUS IN THE TRACKING THAT THE ADDRESS IS INCORRECT, THEIR CUSTOMER SERVICE IS RUDE AND USELESS, NO ATTEMPT OR MEANS TO CONTACT THEM HELP, THEY SENT ME THE SAME PACKAGE BACK AND DEMANDED ME TO PAY TO RECEIVE IT !!! 60 EUROS OF MY MONEY DOWN THE DRAIN !!! WATCH OUT FOR THESE THIEVES !!! I WILL NEVER TRUST THEM AGAIN AND I WILL CERTAINLY AVOID ORDERING ONLINE FROM STORES THAT USE SEUR AS A CARRIER !!!

¡¡¡ESCANDALOSO !!! ¡¡¡ESTA EMPRESA ES UNA ESTAFA !!! ¡¡¡EVITADLOS, SOBRE TODO SI QUERÉIS ENVIAR UN PAQUETE DESDE BARCELONA !!! ¡¡¡¡PAGUÉ POR ENVIAR EL PAQUETE A FRANCIA, NO LO ENTREGARON AL DESTINATARIO DANDO EL FALSO ESTADO EN EL TRACKING DE QUE LA DIRECCIÓN ES INCORRECTA, SU SERVICIO DE ATENCIÓN AL CLIENTE ES MALEDUCADO E INÚTIL, NINGÚN INTENTO NI MEDIO DE CONTACTAR CON ELLOS SIRVE DE NADA, ME ENVIARON EL MISMO PAQUETE DE VUELTA Y ME EXIGIERON QUE PAGARA POR RECIBIRLO !!!! ¡¡¡60 EUROS DE MI DINERO TIRADOS A LA BASURA !!! ¡¡¡¡CUIDADO CON ESTOS LADRONES !!!! ¡¡¡¡NO VOLVERÉ A CONFIAR EN ELLOS Y DESDE LUEGO EVITARÉ HACER PEDIDOS ONLINE EN TIENDAS QUE TENGAN CONTRATADO A SEUR COMO TRANSPORTISTA !!!!

Awful service. I sent a package to Singapore a few days ago, it is a gift to a friend. When it reached the country (but not the final destination), SEUR suddenly informed me that my friend would have to pay a certain amount (they didn't bother to look for the exact amount after I asked) to receive the package/gift. They never had warned of this before sending (which they should have) and once they flagged it, they were 0 helpful.
Very dissatisfied with the service overall.

Do not use this company

I asked them to collect an important package and they lost it and they do not even care !

Customer service also BAAAAAAAD! My package 044531378437789 went nada. They didn’t ship it to pick up point, suddenly the status is ‘not delivered’ and don’t know the whereabouts. I keep on contacting them because there is no update from them. They reply me with no reply email so I wilm stop email them. What a bad move.

I am very unhappy with the shipping company SEUR in Spain.
My parcel should arrive today according to their email to me.
Today in the afternoon I got an email, where they say the address is incorrect!

1. THE ADDRESS IS CORRECT!!!

2. I HAVE A BROKEN LEG AND HAVE BEEN AT HOME ALL DAY!!! I HAVE BEEN SITTING ON MY BALCONY, THEY HAVE NOT BEEN HERE AT MY ADDRESS.

2. I HAVE A BROKEN LEG AND I CAN’T PICK THE PARCEL UP AT OTHER PLACES!!!

3. THERE IS NO OPTION TO GET THE PARCEL TO MY ADDRESS FOR INSTANCE TOMORROW!

It would seem that this company would rather you used the pick-up location, rather than actually delivering to your address. If you have a problem, which you probably will, there is no way that you can talk to an advisor, unless you like to talk/chat to a computer using artificial intelligence. If your delivery package is large, your problems increase as there is no way you can change to a pick- up point, unless the pick-up point is the actual main depot. Good look with your efforts to find where the depot is. Its not going to be a positive experience. You have been warned.

Intenté devolver un paquete de Amazon, el escaneo y el registro fueron perfectos pero el paquete ha desaparecido sin dejar rastro… la atención al cliente es inexistente, tienen un chatbot muy limitado y ni rastro de teléfonos de contacto… no tienen ni idea… Amazon debería dejar de trabajar con un mensajero tan incompetente
Tried to return a package from Amazon, the scanning and registration went flawless but the package has disappeared without a trace… the costumer service is non-existent, they have a very limited chatbot and no sign of contact phone numbers… they are clueless… Amazon should stop working with such a flawed courier