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Rated 1 out of 5 stars

No customer service or follow up responses given when contacted regarding orders. It is 3/21, and I still have not received product I ordered on 12/18. I have had to file disputes to get my money bac... See more

Rated 1 out of 5 stars

Satisfaction guaranteed my a$$. You can only return the hoodie if it's never been worn or washed and still has tags... The cotton candy colored hoodie had barely any color and even following their was... See more

Rated 1 out of 5 stars

This company is a joke, they delete true reviews. They only publish good reviews. They deleted mine! I was supposed to get 2 pairs of butter-soft joggers for $49. I only got 1 pair. The material wasn... See more

Rated 1 out of 5 stars

Horrible customer service! I placed an order on January 2, 2025 and order still showing ready to ship. I have contacted them numerous times only to get the same automatic generated reply. I wished I w... See more

Company details

  1. Outdoor Clothing and Equipment Shop

Written by the company

OUR MISSION Outfitting & Inspiring The Everyday Explorer™ We are more than just a product, we are a vision to help others live a balanced life. THE STORY SRL began as a mindset that turned into a best selling book called “The 7 Rocks Of Life” based on a true story. A year later the founder went on a trip to Africa to help build schools & was able to donate 100 shirts to kids. When he saw how happy the kids were receiving new clothes it made him realize what clothes can do for the human soul. GIVING BACK That next year he went on a ski trip to Lake Tahoe with his brother. Steve was able to be in nature, surrounded by water, rocks & mountains with views for days. Seeing how adventure can help the human spirit he decided to launch SRL as a leisure & apparel company.


Contact info

1.2

Bad

TrustScore 1 out of 5

157 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

The hoodies are soft but not worth the price

The hoodies are soft, but very cheaply made. Whip stitch hem rolls. No pockets, nothing special about these at all. May be worth $20 for one, but nothing more. If you leave an honest review on their page, they won’t publish it. They also tout being USA based. Well maybe….maybe their distribution, but these hoodies are made in CHINA by Independent Trading Company. They are also available on Amazon (or Chinazon as I call it). These hoodies don’t live up to the hype for sure.

October 17, 2023
Unprompted review
Rated 5 out of 5 stars

Great company!!

No problems at all- shipped in timely manner. Softest sweatshirts ever and will be ordering more. Questions were answered fast and again had no problems.

September 12, 2023
Unprompted review
Rated 1 out of 5 stars

RETURN POLICY

I purchase 2 for 39.99 and love them but the return policy is terrible. They dont fit so now i am out 39.99.

I did not see a return policy that stated that if they were on sale no refund or exchanges and all i want is an exchange.

September 22, 2023
Unprompted review
Rated 1 out of 5 stars

BUYER BEWARE… I have ordered many items…

BUYER BEWARE… I have ordered many items from SRL over the years. Butter soft hoody’s, zipped hoody’s and flannels. The original quality used to be great; however, they must have changed vendors because the quality of my recent zipper hoody’s is POOR. They are thin, mis sized and Not soft. Plus they now have tags in the neck line which is awful. I have emailed 5 times, sent reviews (which have not been posted) and even filled out the online form. I’ve tried to get a replacement or my money back for 2 weeks now. No one has reached out to me, yet I get bombarded with their texts and emails asking for reviews and to purchase more products. This is very frustrating and I’ve been unable to unsubscribe. Be warned!

August 26, 2023
Unprompted review
Rated 5 out of 5 stars

I love all the SRL products

I love all the SRL products, they are soft and beautiful, excellent quality. They respond their email quick and I received all the items in few days.
Thank you SRL!!

September 10, 2023
Unprompted review
Rated 1 out of 5 stars

This place is operating out of Makati a city in the Philippines

This place is operating out of the phillipines
The customer service calls back from ASIA!!
I spoke with a girl " salana" she says she gets paid .7 cents US for each call she recieves.
She has no computer or even a way to look up orders!!
She is in makati and said sh gets 20 calls a day from people who did not get their orders..

August 29, 2023
Unprompted review
Rated 1 out of 5 stars

Placed an order on August 15

Placed an order on August 15. My credit card has been charged however I have yet to receive anything...not even a confirmation email. I have tried to email them 3 times now with no response!!

August 15, 2023
Unprompted review
Rated 1 out of 5 stars

This is a freaking scam! Buyer Beware!

This is a freaking scam!! They send you a text for a " free shirt giveaway", you fill out your info, and then you're subscribed to a subscription for $15 a month!! I was able to cancel the subscription, but never received the shirt I paid $15 for. You can't reach anybody about your account, they send you the same bogus reply that makes no sense. They trick you, telling you it's a giveaway, but it's not, it's a scam and signs you up for a subscription that you don't want. RUN AWAY, DO NOT DO IT. I can't even get Shop to return my email about these scammers going through them to rip people off! I had to delete my payment info from Shop due to it. Shop says the shirt was delivered July 11th, June 15th, and July 12th! Nope, I've received nothing, and to top it off, they send you emails wanting a review for something you never received.

June 15, 2023
Unprompted review
Rated 1 out of 5 stars

Beware…

Beware…. I ordered 1 pair of joggers & THEY sent me an email they cancelled my order. I just got my credit card statement which they CHARGED & then credit me an amount $8 less which was for postage of an item I was NEVER shipped. I will NEVER buy from this company.

March 25, 2023
Unprompted review
Rated 1 out of 5 stars

Horrid customer service and product

Ordered 4 of the St Patrick's day sweatshirts and not only received the wrong ones, but they are extremely short in the sleeves.
Sent an email to customer service and left a review when an email prompted me. No response. 😔 now the sweatshirts aren't even on the site anymore.

March 6, 2023
Unprompted review
Rated 1 out of 5 stars

Order 2/11/23 got message from Shop app…

Order 2/11/23 got message from Shop app shipped with no tracking number. Waited 3 weeks sent email 2/27 go to my reply that they were shipping out the following week. Few more weeks no tracking no items. The items I did order are for Saint Patrick's day and today 3/16 have not received. Sent another email no response. Files dispute with my bank as I never got items ordered. Also the reviews on there site have to be fake there are no bad reviews and I put one on their site and it is not there. Not all these people order items are all going to have high reviews. If you research them online the reviews are bad.

February 11, 2023
Unprompted review
Rated 1 out of 5 stars

I have ordered from this company in the…

I have ordered from this company in the past and was very satisfied with their product. However, my order of over 100.00 was delivered yesterday and I am very disappointed in the quality and fit. I order 3 pairs of sweatpants (all the same size) 1 pair fits great and the other don’t. 1 is about 2 sizes too small and the other is about 1 size too small even though they are all marked the same size. They are also extremely thin in quality. I have tried to reach out or find a phone number and get nothing. I reached out to them about 2 weeks before receiving my package to see if they could update the shipping and still haven’t heard back from even that email. Very disappointing. I would live help with this!

March 7, 2023
Unprompted review

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