Five stars! Ordered a display stock Husqvarna sewing machine at a fantastic price and it was delivered the next day. Despite being ex display, the sewing machine looks brand new. No scratches, mark... See more
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Review summary
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Fantastic and above all honest. I can't recommend this company more highly..special shout out to Russell who gave honest feed back on a sewing machine I was interested in and was extremely helpful... See more
Contacted this company after searching online as was looking for an overlocker. Service gent was very helpful is describing options/pros/cons and sending me links to look up the model. No pressure se... See more
My order was dealt with very quickly and delivered in no time at all, very pleased with the service. The book doesn't really show you how to use the needle threader, I went on Utube where you can see... See more
Company details
- Sewing Machine Store
- Appliance Store
- Electronics Store
- Hobby Store
- Sewing Machine Repair Service
- Sewing Shop
Information provided by various external sources
Sewing Machines Direct (SMD) is a family-run business that has supplied sewing machines and associated products since 1960. We specialise in supplying sewing machines, overlockers, embellishers, embroidery machines, sewing/embroidery machines, steam presses, roller presses and various sewing accessories. We are aware that in today's increasingly competitive environment, it is important that we continue to focus our efforts in maintaining the first class customer service that we try to provide. Feedback lets us know what we are doing well and also what we can do better. Receiving feedback from customers and also by the amount of repeat and recommended business we receive, we feel that we are going some way to achieving our goals and that our efforts are being recognised and appreciated.
First class customer service is our number 1 priority.
Written by the company
Contact info
Miners Road, Llay Industrial Estate, LL12 0PJ, Wrexham
- 01978851235
- info@sewingmachines.co.uk
- sewingmachines.co.uk
4.9
Excellent
21K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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From order to receipt a very soothing…
From order to receipt a very soothing and quick process
June 2, 2026
Great choice of colours
Great choice of colours, great quality as i have used this before and would certainly purchase again. Great price. Thank you
May 30, 2026
A great sewung machinecompany to deal with as it was…
A great company to deal with as it was a straightforward purchase & a super quick timed deluvery...spot on!
May 31, 2026
Excellent customer service
Excellent customer service. Ordered and delivered in less than twenty four hours.
May 28, 2026
Tm was posted to me it only took…
The item was posted to me it only took a couple of days. that you Sewing Machines.i will buy again.
May 29, 2026
Good service
May 8, 2026
Fantastic customer service from SMD
Fantastic customer service from SMD. I was torn between several models of sewing machine so called the switchboard and spoke to a lovely gentleman (Russell I think). He answered every question I had and easily helped me to come to a decision for purchase. I got off the phone and completed my purchase immediately, I ordered before 4pm and received the item the next day. Absolutely fantastic knowledgeable team of people would definitely buy again.
April 20, 2026
Answered my query and then activated my…
Answered my query and then activated my order and it arrived promptly
May 28, 2026
Great Shop
Great Shop! After initial problems with the sewing machine. Dave looked into it. The problem was swiftly solved. I can recommend Sewing Machine Direct wholeheartedly!
April 25, 2026
Excellent delivery service
I ordered my machine, a Janome DC3200 on a Wednesday afternoon, it arrived on Friday.
Brilliant service!
Thank you SMD!
I chose to buy from SMD because that was where I had bought my last Janome machine from, about 15 years ago. And because they have an excellent record of service on Trustpilot.
May 6, 2026
Unprompted review
I am looking forward to doing business…
I am looking forward to doing business with your company.
Thank you for your support.
May 2, 2026
Easy ordering and quick delivery time.
Easy ordering and quick delivery time.
Product packed well
Only issue was with having to be home for delivery as final courier delivery from DPD being 4 hours after 1 hour time slot.
I do realise this is out of your control.
May 23, 2026
Very efficient
Very efficient, delivered quickly. Slight problem with order dealt with capably, promptly and totally satisfactorily by telephone. Obviously a business that is efficient and trustworthy. Thank you.
May 19, 2026
First class service!
Turn around time from order to delivery amazing!
Products first class.
May 19, 2026
Great experience great company great…
Great experience great company great communications and item delivered promptly and when promised.
May 18, 2026
Russell was very helpful and the…
Russell was very helpful and the service we received was excellent. The MC6700P is a fantastic machine, my wife loves it.
May 18, 2026
Excellent experience
Speedy delivery. Good choice of machines.Second machine from SMD. No complaints.
May 18, 2026
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