Sezzle Reviews 15,868

There seems to be a lack of transparency within the company.

Love my sezzle App it’s been a life-changing app to depend on the tough times it’s affordable. As honest you get the same thing every time just an opportunity to make something easier in your life thanks.

This whole process has been completely confusing, unnecessary and frustrating from the start. Thought getting approved for a spending balance was a good thing but NOT! They are holding $192 of my much needed funds for up to 7 days before even processing my order and refusing to refund my money before the 7 day period. The item I purchased is hot and the inventory goes fast from AirgunDepot. Most likely they will be out before this is resolved. I should have checked the reviews before using the Sezzle service, this has scam written all over it. Sezzle please process my order or refund my money so I can go to a better company. Why hold people’s payments for a week before processing?? And the customer service department was no help at all. I’m in the tech industry and this is a sad excuse for a service. Please help immediately!

Never again. Terrible customer service. Unwilling to work with anyone. Pretty much just more of what other people have said who rated it low I wish I read their concerns first.. I’m genuinely surprised it’s sitting at 3.9. For anyone considering this service please read the negative reviews first because if you run into any kind of issue they will take advantage of you and just send you copy paste stuff, I’ve never had a service like this not try and work with someone.

My experience using this company has been horrible , The overall process lacks transparency, Honestly it's not worth it ..However #Quick Help.. has been the best alternative so far . They are highly consistent with a steady pay .

Today I have the pleasure of speaking to Lyle regarding not being able to use my sezzle account in over a year. I had made many attempts to try to find out what was wrong and today Lyle not only fixed my issue but fixed it in a matter of minutes. I applaud Lyle and his team members that assisted today in resolving my issue. LYLE YOU ROCK!!! Thank you from the bottom of my heart for fixing my issue and restoring my shopping privileges. My spending power is not what It was at but thats ok. I will build it back up over time. Thanks again Sezzle and Lyle

The agent that helped me was very understanding and went above and beyond and I thank him for that great job

Customer service is super responsive and great!

Marley went above and beyond with patience to assist me with my updating issues and helped me resolve them quickly. Dedicated employees like Marley are what make a company like Sezzle to thrive and be there for their customers. Awesome Job Marley!!!

I had a frustrating experience with Sezzle regarding a refund issue that was not handled clearly from the start.
A portion of my refund was tied up in “Sezzle Spend,” and I had difficulty getting a consistent explanation of where my money actually went. I had to follow up multiple times, and the responses I received were often repetitive and did not directly address my concerns.
I specifically interacted with a customer support specialist named Jade. Throughout the process, it felt difficult to get direct answers, and my questions were often redirected or merged into broader responses instead of being clearly addressed. This made it challenging to resolve the issue efficiently and created unnecessary confusion.
After posting a public review, Sezzle responded quickly and issued an additional $30 in Sezzle Spend. I do appreciate that effort, but it’s worth noting that this level of responsiveness only came after the situation became public.
Overall:
Communication lacked clarity and direct answers
Required repeated follow-ups to get progress
Resolution only occurred after public escalation
Refund was not returned to the original payment method
While I appreciate the eventual response, customers should not have to escalate issues publicly in order to receive proper support.

Bela was really helpful

I have used multiple pay later apps/services like Affirm, Klarna, Pay Pal, & Afterpay. All of them have been very easy to use. STAY AWAY from sezzle!!! DO NOT USE!!! Their app is hard to navigate & worse you can't use a credit card to make simple payments. You have to use your bank account, then have to confirm two separate "micro deposits". Its not user friendly at all. I'd give zero stars if I could. Do not use retailers that use this bullshit. sezzle is absolute dog shit

I would've given this service a 5-star. But my recent experience has been the absolute worst.

I had used Sezzle a few times and have always made my payments though some have been late, they were paid.

I got my sister and a couple of friends onto sezzle as I know it would benefit them as single parents.

Recently, my 76-year-old mother was talking with me about how she wished she could take her grandchildren shopping for munchies, candies and just your grandma's wish. I decided to be like a walking commercial to tell her about sezzle too!

Well! As I sat with her, I helped her set up her account. I helped her add her credit card and added mine as a backup payment as a "just in case" because her only income is a pension where Sezzle requires biweekly payments. I have always allowed her to use my CC as a backup. I do it for her Netflix, her Amazon and more recently, Klarna! (more about that later)

Lo and behold, she was not able to make ANY orders. She got on support and was pretty angry. No explanation, nothing. All of this happened AFTER they charged my card (not hers) for Premium. She shouldve been charged but we probably messed up somewhere.

Anyway, after this occurred, i went on with my day. Yesterday i had gotten paid and was happy to see both Sezzle and Paypal Pay in 4 were paid. I decided to open up sezzle and do my normal grocery shopping but to my suprise, my sezzle spend was gone. I seen it was no longer available to me.

I selected the support option to ask why this is.. They said I was attempting to defraud them because I have a credit card on another account tied to another purchase. Which purchase? My mothers premium? Why in the world would I need 2 accounts? Why would I need more than what is available to me? I have PayPal Pay in 4 and Kohos $500 pay later if I NEEDED more. I don't!

I tried explaining this and even offered to send our government-issued IDs so she can use her account and just remove my card from her account and I'll just top up her banks visa debit if she needs help later. Anyway! They continued to claim I was defrauding them, I was a risky customer and so on despite my purchase history with them!

Sezzle has absolute garbage support! No room for error and in events like this obvious misunderstanding, they still call you a scammer or a fraudster! That is such a piss off. What in the world would i get out of defrauding a pay-later company that i used strictly for a grocery bill..

Now, Klarna.. I did the exact same thing. I set up and account for both myself and my mother. I made a small $140 purchase and the same for my mother hoping it will benefit us both.

Well! She was happily eating her ice cream sandwiches and watching her old shows.

They had ZERO issues with having my CC on her account and mine.

Is my situation common? No. But for a 76-year-old woman, I'm sure everyone else would do the same. Sezzle says we are scammers and fraudsters. Klarna says thank you for your business.

*edit* I keep being notified via email that they replied. So far, all I ever see is that I was denied a purchase. That is NOT the case. They have been using this SAME copy and paste response over and over again.

I genuinely tried to get back into good graces with this company. I did everything I possibly could to prove this was all a misunderstanding. I have used their service, paid their premium and was a returning customer every time. They still seem to think i was denied a purchase. NO.. Their support called me a fraudster and risky due to me trying to help my mother use their service.. That is insane! Closed my account with Sezzle and do hope those of you who are using it, NEVER make this same mistake I did helping my elderly mother. They will classify you as a scammer and push you away. God-awful business.

*Update*

Oh... My... God!

Dont even bother reaching out to this joke of a company. This is the THIRD time they had responded to my reviews and when I do actually try, they do the same garbage response every time! They say the same recycled nonsense and have ZERO goal of resolving issues. This time, i was actually back and forth with an individual and still, the same thing! I wasnt approved for sezzle.. What?! I closed my account BUT i was approved. I had existing purchases.. Omg.. This isnt about approval. Its about this stupid flag that was on my account that required investigation. Useless! Stay FAR AWAY! #Klarna

*added*

Robin told me to reach out, so i did. Instead Nyla responded AGAIN!! WITH AI ROBOT NONSENSE CRAP ABOUT A RECENT ORDER! how many times do they have to send me this same stupid bot response?! I didnt attempt to make an order! After venting my frustration, Nyla decided to get emotional and flat out tell me Sezzle wont have me as a customer. Nyla decided to see a customer whos in the middle of a situation that needs help, she decided to bot respond and then get emotional over my reaction.

Retrain Nyla

Don’t use this company! They are scammers.

I am going through a hardship and contacted support for assistance. Marcus communicated with me and helped me to reschedule my payments without additional fees for doing so. He went to infinity and beyond to help me. That's excellence in customer service, he was very understanding and helpful. Thank you Marcus.

Marcus showed his professionalism and understanding. He showed his dedacation and expertise to his job. Great service!

Sezzle did not stand by the customer when all merchandise was returned and dispute opened. They took the word of the seller even though I have proof merchandise was defective and returned within 3 days. My bank agreed with me and keeps blocking and refunding transactions where Sezzle keeps changing their name by a few letters to attempt to continue to charge me for items I don’t have. This company is corrupt and I advise you to steer clear of them. They will rob you! Also you cannot contact them and AI will give you the run around.
Tessa left a response that was NOT true! They have not contacted me. Only avoid me at every way thy can. Still trying to take my money for items I don’t have. Shame on Sezzle!

I initially asked a question and found the bot not helpful. I simplified what I was asking and then was connected with Support. Zane was quick, helpful, and able to answer my questions and give clear advice on how to resolve the problem I was having. I appreciated the help.

Zane was quick and professional in taking care of my issue Thanks!!!!