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Sezzle Reviews 15,868

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for their helpfulness, professionalism, and understanding approach. Many people appreciate the ability to spread out payments, finding the service beneficial for managing finances and making purchases more accessible. The flexibility of payment terms and the option to reschedule payments are also frequently mentioned as significant advantages. However, some people were dissatisfied with the payment process, experiencing declined payments even when funds were available. There were also mentions of issues with using debit cards instead of bank accounts, leading to additional fees. A few other people also felt that the subscription service was not worthwhile and that customer support, in some instances, provided generic responses rather than personalized assistance.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment. Many customers appreciate the flexibility of paying in 4 or... See more

Customer service

Reviewers mention positive feedback about customer service, often highlighting helpful and efficient... See more

Staff

Users describe positive interactions with staff. Many customers praise the professionalism, knowledge, and... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express gratitude,... See more

Subscription

Clients share ambiguous opinions on subscription. Many customers appreciate Sezzle, finding it a lifesaver... See more

Based on these reviews

Rated 4 out of 5 stars

Overall a great app, just wished they didn’t have fees to shop in certain apps, a there was a tad bit more flexibility to extend payments maybe the fees can come in that way. Really good app and I enj... See more

Company replied

Rated 5 out of 5 stars

Sezzle is steady, dependable, trustworthy reliable and #1 in my book/life. I have used them since I can't even remember!! They have really came through for me in my time of need, financially, with me... See more

Company replied

Rated 5 out of 5 stars

I started using sezzle during the holiday months to help get me through, and it was a lifesaver! I've had to reschedule a couple of payments,in a pinch, and having that option was a lifesaver as well.... See more

Company replied

Rated 5 out of 5 stars

Love the Sezzle app . Don't even mind paying the 17.99 Sezzle anywhere subscription. Well worth it . Love the Extra Sezzle spend opportunities. Just waiting for pay in 8 like Zip has!! More convenienc... See more

Company replied


Company details

  1. Financial Institution
  2. Payment Service

Written by the company

Sezzle | The Responsible Way to Pay Buy Now, Pay Later when you #SezzleIt 🛍️

We're committed to helping our customers and merchants

Written by the company

Have a question or concern for our team? No problem! There are many ways to get in touch with us.
Please note, for order status, updates, or to make changes to your order, please contact the merchant directly. For all other Sezzle questions, please contact our support team. To reach us, submit a help request on our website, message us 24/7 from our app or Sezzle dashboard, or call us. We can be reached at 1-888-540-1867, and we are available Monday - Friday from 9am - 5pm.

Contact info

4.0

Great

TrustScore 4 out of 5

16K reviews

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Replied to 99% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

I absolutely unequivocally love…

I absolutely unequivocally love Sezzle!!! I get to shop at all my favorite stores plus use my account to pay bills if I need to which is amazing. And that I mentioned that I get to shop anywhere what more can you ask for? 100% recommend.

March 31, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Grateful for your feedback—glad we could help make things easy for you! - Robin

Rated 5 out of 5 stars

I started using sezzle during the…

I started using sezzle during the holiday months to help get me through, and it was a lifesaver! I've had to reschedule a couple of payments,in a pinch, and having that option was a lifesaver as well. Sezzle goes over and above to help their clients not only get the things they need (or want) but also in offering 5 week payback terms (versus the standard 4) and and that ever helpful reschedule payment option. I'd recommend it to anybody and have done so often.

March 31, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you for trusting us! We’re always here if you need anything. - Robin

Rated 5 out of 5 stars

Splitting payments up

Love being able to make purchases and split my payments up! Very user friendly app.

March 31, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Your satisfaction is our priority. We’re so glad Sezzle worked well for you! - Robin

Rated 5 out of 5 stars

This app has been the best app ever

This app has been the best app ever . Whoever puts a negative review obviously does not know how to utilize it.
It has save me from big purchases , and I can always postpone a payment if need be. You guys are great , thank you for this app ! God bless.

March 31, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thanks for the great review! We’re here anytime you need support. - Robin

Rated 2 out of 5 stars

They had me enter my cc information and…

They had me enter my cc information and a whole bunch of other information. Then declined me without telling me why. Why would you have me enter in my cc and additional information. Then at the very end decline me. Horrible.

March 31, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Hi Phil, thank you for sharing this experience with us. We sincerely apologize, as we completely understand how frustrating and upsetting this situation can be. We have reached out to you via email and look forward to assisting you further. Thank you. - Madison

Rated 5 out of 5 stars

Great App

I have 1 year using Sezzle and never had any issues. Anytime I had a question their customer service would always be helpful.

March 31, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

We’re honored to be part of your shopping journey—thank you for the support. - Robin

Rated 5 out of 5 stars

Everything has been easy from start to…

Everything has been easy from start to finish and love the options to.buy from anywhere

March 23, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

So glad we could help! Thank you for being a part of the Sezzle community. - Robin

Rated 5 out of 5 stars

I honestly love this app!

I honestly love this app!! It has helped me get through the week until payday without going hungry or without gas! The pay anywhere is the best subscription I have. Great for all everyday purchases.

March 27, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much! We're grateful for your support and happy to be part of your journey. - Robin

Rated 5 out of 5 stars

I Super convient and useful financial tool

I have used them now for about 2 years always trust worthy and very convient to spread purchases over 8 paycheck!!

March 31, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

We’re so happy to be a service you can count on. Thanks again! - Robin

Rated 5 out of 5 stars

Great app

Great app, love the customer service

March 1, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thanks for taking the time to leave a review! We’re here whenever you need us. - Robin

Rated 5 out of 5 stars

Romeo was a big help

Romeo was a big help. Very professional and accurate. Also very patient. Thank you Romeo for your great customer service.

March 31, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Hey Traci! Thank you so much for the kind words. 😊 We're really happy to hear Romeo was able to quickly help with the issue you had. Please remember that if you ever need anything else, we’ve got you covered! – Tessa

Rated 5 out of 5 stars

I love Sezzle

I love Sezzle! One of the things I like best is their customer service! My most recent encounter was just yesterday when I accidentally signed up for a subscription (it was all on me because I didn't read, was moving quickly, and thought I was making a payment. When I realized what I just did I immediately canceled said subscription and Sezzle customer service helped me get my money back. They were wonderful to deal with.

March 30, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Hi Sarah, we are glad to hear our support team was able to assist you with your refund request and that you are enjoying Sezzle. 🤩 Don't hesitate to reach out if you ever need anything. We're here to help you! - Tessa

Rated 5 out of 5 stars

Excellent service and customer care…

Excellent service and customer care service. Really appreciate it. thanks

March 30, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

We're so happy our team could help! Thank you for the shoutout and for choosing us. - Robin

Rated 1 out of 5 stars

They are one of the worst companies…

They are one of the worst companies that I have ever dealt with. They are money hungry, and charge fees for everything. They don’t care about the customer , they are very greedy. Klarna or PayPal pay later is the best options, they do work with the customer. I would say use Sezzle at your own risk, they are a nightmare.

March 26, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Hi Heather, we deeply apologize for the negative experience you had and for any inconvenience it may have caused you.

We’d love to assist you with any concerns or issues you may have had with your account. However, we’ll need more details to locate it and investigate. Please reach out to support@sezzle.com, and we’ll do our best to help you. Thank you. - Regina

Rated 5 out of 5 stars

Noah

Noah, a human, was great! He tried to assist me, but my problem meant I needed to close my account and make a new one.

March 27, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you for taking the time to share your experience with us, Gail! We're glad that Noah was able to provide you with a resolution, and encourage you to contact us if you need any assistance in the future! ☺️ - Regina

Rated 5 out of 5 stars

Had great customer today

Had great customer today! Was able to resolve my issue(s)!☺️☺️

March 27, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Hi, thank you so much for sharing your experience with us! We are happy to hear that our shopper support team was able to quickly assist you. ☺️ If there's anything we can do for you in the future, please don't hesitate to contact us! - Tessa

Rated 5 out of 5 stars

Sezzle is a trustworthy company

Sezzle is a trustworthy company. They have personable agents, that give prompt customer service and operates with integrity

March 27, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Hi there! Thanks so much for your review. 🤩 We're glad to hear you're having a good experience with Sezzle. If you ever need anything, we're here to help! – Tessa

Rated 1 out of 5 stars

This payment method is terrible

This payment method is terrible. I have not had a late payment on anything in over 30 years. I have a credit score of 850. They had a credit card and bank account on file as 2 of my payments were directly from my bank account. The 4th payment they charged to the credit card and charged me a fee of 1.95 stating that I did not have a bank account on file. I sent multiple emails and they refused to refund the fee. It’s not about the $1.95 at all. It is the principle of the matter. I should have just paid the purchase outright, but I have had wonderful success with both Afterpay and Klarna. I will never purchase from retailers who use this as a payment method.

March 25, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Hi Christy, thank you for taking the time to share this feedback with us. We understand how frustrating these fees must be, and we aim to keep them as transparent as possible. We see that our support team has already been in touch with you. If you have any additional questions, feel free to reach out to them again at support@sezzle.com. - Tessa

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