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Sezzle Reviews 15,868

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, praising the staff for their helpfulness, professionalism, and understanding approach. Many people appreciate the ability to spread out payments, finding the service beneficial for managing finances and making purchases more accessible. The flexibility of payment terms and the option to reschedule payments are also frequently mentioned as significant advantages. However, some people were dissatisfied with the payment process, experiencing declined payments even when funds were available. There were also mentions of issues with using debit cards instead of bank accounts, leading to additional fees. A few other people also felt that the subscription service was not worthwhile and that customer support, in some instances, provided generic responses rather than personalized assistance.

What people talk about most

Payment

Reviewers highlight ambiguous aspects of payment. Many customers appreciate the flexibility of paying in 4 or... See more

Customer service

Reviewers mention positive feedback about customer service, often highlighting helpful and efficient... See more

Staff

Users describe positive interactions with staff. Many customers praise the professionalism, knowledge, and... See more

Service

Customers consistently note ambiguous experiences with service. Many reviewers express gratitude,... See more

Subscription

Clients share ambiguous opinions on subscription. Many customers appreciate Sezzle, finding it a lifesaver... See more

Based on these reviews

Rated 4 out of 5 stars

Overall a great app, just wished they didn’t have fees to shop in certain apps, a there was a tad bit more flexibility to extend payments maybe the fees can come in that way. Really good app and I enj... See more

Company replied

Rated 5 out of 5 stars

Sezzle is steady, dependable, trustworthy reliable and #1 in my book/life. I have used them since I can't even remember!! They have really came through for me in my time of need, financially, with me... See more

Company replied

Rated 5 out of 5 stars

I started using sezzle during the holiday months to help get me through, and it was a lifesaver! I've had to reschedule a couple of payments,in a pinch, and having that option was a lifesaver as well.... See more

Company replied

Rated 5 out of 5 stars

Love the Sezzle app . Don't even mind paying the 17.99 Sezzle anywhere subscription. Well worth it . Love the Extra Sezzle spend opportunities. Just waiting for pay in 8 like Zip has!! More convenienc... See more

Company replied


Company details

  1. Financial Institution
  2. Payment Service

Written by the company

Sezzle | The Responsible Way to Pay Buy Now, Pay Later when you #SezzleIt 🛍️

We're committed to helping our customers and merchants

Written by the company

Have a question or concern for our team? No problem! There are many ways to get in touch with us.
Please note, for order status, updates, or to make changes to your order, please contact the merchant directly. For all other Sezzle questions, please contact our support team. To reach us, submit a help request on our website, message us 24/7 from our app or Sezzle dashboard, or call us. We can be reached at 1-888-540-1867, and we are available Monday - Friday from 9am - 5pm.

Contact info

4.0

Great

TrustScore 4 out of 5

16K reviews

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Replied to 99% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Had these for a few years now and its…

Had these for a few years now and its been a good help. My credit even follows my payments great app

April 1, 2025
Unprompted review
Sezzle logo

Reply from Sezzle

So glad to have you with us—thank you for the awesome feedback! - Robin

Rated 5 out of 5 stars

Thanks, Sezzle

I know for sure that I will wouldn’t be able to get all the things I need to get without the help of Sezzle. It allows me to make big purchases and pay for them over time. In this economy, that’s exactly what I need right now.

April 1, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

It’s always our goal to provide great service—so glad to hear we hit the mark! - Robin

Rated 1 out of 5 stars

Just weak con-artists...

Signed up at the end of 2025 and paid everything off accordingly and successfully. At the beginning of March I received $10"Sezzle Spend"credits to use at Amazon but was never notified, just shows that they existed and expired on March 9th. Then received an email stating I was issued $20"Sezzle Spend"credits in my account to use at Amazon, but check out when they expire so you don't miss the opportunity to use them. I was never able to see, use, or check when they expire because they were never issued to my account. I wrote countless emails(approximately 20) to solve the problem and gain clarity in why this is happening, but received no support, only vague "pre-recorded" type responses. I asked to be transferred to a supervisor or manager and eventually was connected to one named Leon, who did the exact same thing. Completely vague responses that never explained why I was able to see one of the past credit promotions that expired, but not able to see current ones or anything about the ones that I received emails about. Again asked to speak to someone who will give me solid feedback and a CLEAR answers to my questions, but was denied. They have no customer service or customer relations of any value, at least not that I was able to connect with. I didn't sign up for promotional credits or coupons, but they decided to send me emails issuing them. Emails that were a complete waste of time and have supplied me with nothing of value, just complications, and now after receiving their ridiculous responses I will close the account because they are clearly NOT interested in any sort of customer service rapport. If they never sent me false email promotions in the first place, I'd still be using their platform, because, again, I didn't sign up for any sort of promotional credits or coupons, nor was I aware that they had any. Now that they've sent garbage emails that take up space and time but offer nothing, they've shown me that they are only taking more than they give...

March 20, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Hi Louis, we’re really sorry for the frustration this situation has caused. We understand your concerns and can see that our team has already shared the available information with you. If you need any further assistance or have additional questions, please feel free to reach out again at support@sezzle.com; we’re here to help. – Tessa

Rated 5 out of 5 stars

This app has been a blessing to me

This app has been a blessing to me. Easy to use, flexible spending, great variety of stores and as you pay on time your credit limit increases. Thank you

April 1, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Hi Tonya, thank you so much for the kind feedback! 💜 It's great to know that you've had a positive experience with Sezzle, and we hope to continue having you as a Sezzle Shopper! 😊 - Regina

Rated 4 out of 5 stars

Everything about the app is amazing the…

Everything about the app is amazing the only issue is they took away a early payment method where you could use your card now your payment has to made threw the app and they charge you and you have a minimum

April 1, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Hi Christopher! We're glad to know you enjoy Sezzle, and we also appreciate the feedback you've shared. We'll make sure to share it with our team. If you ever need support, we’re always here for you! 😊 - Regina

Rated 5 out of 5 stars

Best app ever !!!

Best app ever !!!

April 1, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for your feedback, Kristina! We're really glad to know that you like Sezzle and hope you continue enjoying our services. 😊🙌 - Regina

Rated 5 out of 5 stars

Sezzle is the best!

I Enjoy using the benefits of Sezzle! I love the frequency of the increases in the spending power. My fav pay in 4 app😍

March 27, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Hi Connie! We're really glad to know that you're enjoying Sezzle. Thank you for choosing us! 💜☺️ - Regina

Rated 5 out of 5 stars

Have never had an issue

Have never had an issue. Orders are adjusted correctly. One thing I wish they had was the ability to make partial payments. If my payment is due in a week but I have an extra 20 today, it would be nice to be able to put that 20 towards upcoming payment.

April 1, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Hi Sandra, thank you so much for sharing your experience with us! ☺️ We also appreciate the feedback provided, and we can assure you that we'll continue working to improve our services and add more features to the app. - Regina

Rated 5 out of 5 stars

Thank you Sezzle

Awesome platform for people who are rebuilding there credit but need a little help with life’s essential items without having to spend a lot at once.

April 1, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Hi Pam, thank you so much for sharing this review with us! 🙌 We’re glad to know that Sezzle has helped you, and please remember, we’re here for anything you may need! - Regina

Rated 5 out of 5 stars

Awesome serviceolga

Awesome service

March 31, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Hi Olga, thank you so much for the feedback shared and for being a Sezzle Shopper! Remember, we’re here whenever you need us. 😄 - Regina

Rated 5 out of 5 stars

I’ve been using Sezzle for about six…

I’ve been using Sezzle for about six months now, and honestly, it’s been great. It lets me split purchases into four or five payments, and I’ve never run into any issues. I’m currently on the Onyx level, their highest tier, and it’s been smooth sailing. It’s not just convenient, but it’s also a good way to manage spending responsibly. If you’re looking for a reliable pay-later option, I definitely recommend it

March 31, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for sharing this recommendation, Melissa! We’re thrilled to know that things have been great and that you find our services reliable. 😄💜 If you ever need any help with your account, please don’t hesitate to contact us! - Regina

Rated 5 out of 5 stars

I wish anywhere were cheaper but…

I wish anywhere were cheaper but otherwise it’s been very helpful

March 31, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Hi Brooks, thank you for your feedback! 😊 We’re glad that Sezzle has been helpful to you, and we can assure you that we’ll continue working in order to further improve our services! - Regina

Rated 5 out of 5 stars

I have used sezzle for a couple of…

I have used sezzle for a couple of years now. It has made it easier for.me to buy presents for the grandkids for birthdays and Christmas. Would recommend it!

March 31, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Hey Dorothy! We’re happy to know how Sezzle has helped you, and we hope you continue enjoying our services. ☺️ Thank you for choosing us! - Regina

Rated 5 out of 5 stars

Availability

I had to reachout for recalculation process on an ordered placed. Recieved help right away. I'm still learning the app, but it has helped me in so many ways. Great app! Customer Service has been amazing!

March 26, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Hi Toya! Thank you for taking the time to share this experience with us. 😊 We’re really glad to know that you received quick assistance from our Shopper Support team. 🙌 If we can do anything for you in the future, please feel welcome to contact us! - Regina

Rated 5 out of 5 stars

Awesome app!!

Awesome app!!

April 11, 2025
Unprompted review
Sezzle logo

Reply from Sezzle

Thanks so much for your review! We’re honored to support you. - Robin

Rated 5 out of 5 stars

Excellent company

Excellent company. You've helped me a lot to accomplish many things that otherwise I would not have been able to do so on my own.
I, truly appreciate you ❤️!!!
Thank you !!!

March 30, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

Thank you so much for your kind words—we’re glad you had a great experience! - Robin

Rated 5 out of 5 stars

Was do glad I started using Sezzle

Was do glad I started using Sezzle for online purchases. It is easy to use and I have had no issues or problems.

March 31, 2026
Unprompted review
Sezzle logo

Reply from Sezzle

We appreciate your review! Thanks for being a part of the Sezzle community. - Robin

Rated 5 out of 5 stars

Sezzle has made getting through hard…

Sezzle has made getting through hard times alot easier have referred others and they feel the same way can’t thank them enough.

March 31, 2025
Unprompted review
Sezzle logo

Reply from Sezzle

So happy to hear this! Thanks for taking the time to leave us a review. - Robin

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