Overall a great app, just wished they didn’t have fees to shop in certain apps, a there was a tad bit more flexibility to extend payments maybe the fees can come in that way. Really good app and I enj... See more
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Review summary
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What people talk about most
Based on these reviews
Sezzle is steady, dependable, trustworthy reliable and #1 in my book/life. I have used them since I can't even remember!! They have really came through for me in my time of need, financially, with me... See more
Company replied
I started using sezzle during the holiday months to help get me through, and it was a lifesaver! I've had to reschedule a couple of payments,in a pinch, and having that option was a lifesaver as well.... See more
Company replied
Love the Sezzle app . Don't even mind paying the 17.99 Sezzle anywhere subscription. Well worth it . Love the Extra Sezzle spend opportunities. Just waiting for pay in 8 like Zip has!! More convenienc... See more
Company replied
Company details
Written by the company
Sezzle | The Responsible Way to Pay Buy Now, Pay Later when you #SezzleIt 🛍️
We're committed to helping our customers and merchants
Written by the company
- Have a question or concern for our team? No problem! There are many ways to get in touch with us.
- Please note, for order status, updates, or to make changes to your order, please contact the merchant directly. For all other Sezzle questions, please contact our support team. To reach us, submit a help request on our website, message us 24/7 from our app or Sezzle dashboard, or call us. We can be reached at 1-888-540-1867, and we are available Monday - Friday from 9am - 5pm.
Contact info
United States
- shoppersupport@sezzle.com
- sezzle.com
4.0
Great
16K reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
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Sizzle has become a big help with my…
Sezzle has become a big help with my purchases since I started using them. It makes all my big or small purchased a lot more manageable when you can break your purchase up into four payments with barely any interest, and now the five payment options is a nice option. I recommend them to everyone I have got two different friends to start using them also. They help me to feel like I have the power to buy anything I want if it's too much for me to pay thT day I figure out how much a quarter would cost today and usually makes it more possible to buy now instead of 100$ today I can pay 25 today and then 25 every two weeks until paid in full.
September 30, 2025
Unprompted review
Reply from Sezzle
Thanks for taking the time to leave a review! We’re here whenever you need us. - Robin
Great way to get financial support when…
Great way to get financial support when in a bind. Quick and easy to use.
March 25, 2026
Unprompted review
Reply from Sezzle
Hi Renee! Thanks so much for the kind words. 🤩 We're glad to hear you're enjoying the Sezzle app. If you ever need anything, we're here to help! – Madison
Been nothing short of convenient…
Been nothing short of convenient the last 3 years. The small fees charged in order to have 4 interest free payments is not a big deal. Very helpful when you need to make a somewhat larger purchase, and would rather not part with it all at once.
April 6, 2026
Unprompted review
Reply from Sezzle
Thank you so much for sharing your experience! We're really happy to know that Sezzle has been helpful. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us! - Madison
Customer service rep Memphis was…
Customer service rep Memphis was terrible! Don't use app all about the money thats it!
April 4, 2026
Unprompted review
Reply from Sezzle
We truly regret that your experience didn’t meet expectations. If you’re open to it, we’d be happy to review your account and assist you further. You can contact us at support@sezzle.com - Robin
Thieving POS company
Thieving POS company. My payments come out autopay and these clowns send an email saying my payment didn't go through and charge me 7.00 late fee. It is the same set-up I have always used and another email saying my card was expiring ...... sure it is next year in April.
April 4, 2026
Unprompted review
Reply from Sezzle
Hi David, thank you for sharing this feedback with us. We understand how frustrating fees can be, and we aim to keep them as transparent as possible. We’d love to assist you, but we’ll need more details to locate your account and investigate. Please reach out to support@sezzle.com, and we'll do our best to help. - Tessa
Provided Excellent Customer
Mr. Lincoln provided excellent customer support and made the process easy to understand. He was helpful, professional, and made a real difference in resolving the issue. Very grateful for the assistance and the positive experience.
April 4, 2026
Unprompted review
Reply from Sezzle
Hi Bianca, thank you so much for taking the time to share your experience with us! We're really glad to know that Lincoln was able to provide you with top-tier support and resolve the issue you were experiencing. ☺️🙌 We're here for anything you may need in the future! - Regina
Terrible company
I have contacted Sezzle four times that I have returned item and sent proof. I have called and used chat system. They keep giving me the runaround that it takes ten days, but it’s been 20 days. I wil be contacting the BBB and consumer financial protection bureau. I have given screen shots and tracking numbers of return.
March 13, 2026
Unprompted review
Reply from Sezzle
Hi William, we deeply apologize for the negative experience you had and the frustration it has surely caused you.
We’d be glad to look into this issue further so we can verify what happened and confirm what actions we may be able to take in order to help you. However, for us to do this, we’ll need more information to locate your account. Please contact us at support@sezzle.com, and we’ll do our best to assist. - Regina
I love everything about Sezzle best…
I love everything about Sezzle best thing ever.
April 3, 2026
Unprompted review
Reply from Sezzle
Hi there! Thanks so much for your review. 😎 We're glad to hear you're having a good experience with Sezzle. If you ever need anything, we're here to help! – Tessa
Reply from Sezzle
Hi Clorinda! Thanks so much for the kind words. 🤩 We're glad to hear you're enjoying the wide selection and smooth payment experience. If you ever need anything, we're here to help! – Tessa
Excellent customer service from Sezzle
Excellent customer service from Sezzle team especially August. Great follow up and follow through with updates. Much appreciated.
April 2, 2026
Unprompted review
Reply from Sezzle
Thank you so much for sharing your experience, Cynthia! We're really happy to know that our Shopper Support team was able to quickly assist you with this concern. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us! - Leon
No refunds allowed
Seems fraudulent? . Sezzle continues to charge me for an order I canceled and did not receive. All requested docs were sent to Sezzle at least 4 times yet I’m being harassed to send the same info over and over and over again . They took my money and won’t give it back.NO REFUNDS . SHAME ON SEZZLE . Shame
April 3, 2026
Unprompted review
Reply from Sezzle
Hi Lawrence, we understand how upsetting this situation must be for you, and apologize for the issues you’ve encountered.
We see that our Shopper Support team has been working on your case and reached out to you with more information on what we need to pursue an investigation. Please feel welcome to follow up with them at your earliest convenience or contact us at support@sezzle.com. Thank you! - Regina
Sezzle has been a huge help to get us…
Sezzle has been a huge help to get us from paycheck to paycheck with the increased economy.
April 2, 2026
Unprompted review
Reply from Sezzle
Thank you so much for sharing your experience, Katelyn! We're really happy to know that Sezzle has helped you! 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us! - Madison
I was in a pickle and Sezzle gave me…
I was in a pickle and Sezzle gave me some breathing room I needed financially.
November 13, 2025
Unprompted review
Reply from Sezzle
Thank you so much for sharing your experience! We're really happy to know that you are satisfied with our services! 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us! - Madison
My service rep Jenny was AMAZING
My service rep Jenny was AMAZING. Had something unexpected happen and she helped out a ton. Sezzle is a app that I truly enjoy using.
April 2, 2026
Unprompted review
Reply from Sezzle
Hey Jay, thank you so much for sharing this feedback with us! We're really happy to hear Jenny provided you with top-tier support and was able to find a resolution for you. 😎 We're always here to help, so please don't hesitate to contact us if you need any assistance in the future. - Madison
The PERFECT buy-and-pay later app!
April 2, 2026
Unprompted review
Reply from Sezzle
Thank you so much for sharing your experience, DT! We're really happy to know that Sezzle is meeting your expectations. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us! - Madison
Rigid Policies, Zero Customer Care
Set up a payment plan and added my bank account, but their system didn’t properly reflect it as the default. I was charged a $1.99 fee anyway.
Contacted support and they refused to refund it, even as a one-time courtesy.
Not about the money — it’s about how rigid they are when a customer clearly tried to do things correctly.
Lost a customer over $1.99.
March 30, 2026
Unprompted review
Reply from Sezzle
Hi Chad, thank you for sharing this experience with us. We sincerely apologize, as we completely understand how frustrating and upsetting this situation can be. The information that has been provided by the representative is accurate, and unfortunately, we are not able to refund the charged late saver fee. We can confirm the checking account has been set as the default payment method for scheduled payments, so this fee will no longer be incurred.
Zane in customer service was absolutely…
Zane in customer service was absolutely fantastic he was helpful and knowledgeable with my issue
April 2, 2026
Unprompted review
Reply from Sezzle
Thank you so much for sharing your experience, Zane! We're really happy to know that our Shopper Support team was able to quickly assist you with this concern. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us! - Leon
Financial-Life saving App
If it wasn’t for Sezzle app, which I have been using for over 3 years, I don’t think I could survive and be comfortable on a day to day basis. Now with the 5 installments, it has been a game changer and helps my wallet take a break. Thank you
March 20, 2026
Unprompted review
Reply from Sezzle
Hi Carla! We’re really happy to know how much Sezzle has helped you, and we really appreciate the time you’ve taken to share this with us. 💜☺️ Please remember that if you need anything in the future, we’ll be here to help you! - Regina
Great app to use
Great app to use . Always there when you need that extra help
April 1, 2026
Unprompted review
Reply from Sezzle
Thank you so much for sharing your experience, Mindy! We're really happy to know that our Shopper Support team was able to quickly assist you with this concern. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us! - Madison
Great service and app!
April 1, 2026
Unprompted review
Reply from Sezzle
Thank you so much for sharing your experience, Todd! We're really happy to know that our Shopper Support team was able to quickly assist you with this concern. 😊 🙌 If there's anything we can do for you in the future, please feel welcome to contact us! - Madison
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