Silver Gold Bull Reviews 4,892

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 386 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service and the overall positive experience with their orders. Many people highlight the quality of the product received and the excellent service provided throughout their interactions. However, some customers were not happy with the customer service, mentioning issues with communication regarding order delays and a lack of responsiveness. A few other people also felt that the delivery times were longer than expected, and some experienced problems with tracking information or incorrect deliveries.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and appreciated... See more

Product

Reviewers mention positive feedback about product quality and condition. Many customers received their... See more

Service

Consumers find service to be positive. Many reviewers praise the great experience, fantastic service, and... See more

Customer service

Users describe ambiguous interactions with customer service. Many reviewers praise the great and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every transaction is easy. Silver Gold Bull explained that my order would take a little while to be delivered because of the spike in interest of precious metals. So because they communicated that... See more

Rated 5 out of 5 stars

I've been doing retail business with them since 2022 and now have a trading platform on their website since the beginning of Nov. 2025. Having made double-digit phone calls to them in managing my reta... See more

Rated 5 out of 5 stars

Silver Gold Bull always kept me informed of the progress of my order during an extremely busy period of silver trading. At no time was I concerned about the status of my order and delivery time. Excel... See more

Rated 5 out of 5 stars

SGB is reliable and consistent. I was notified that my order would be delayed given, what I assume is the high demand for silver. I had sent a note asking if I could have at least the gold that I or... See more


Company details

  1. Gold Dealer

Written by the company

Silver Gold Bull Canada is Canada's leading bullion dealer. We deliver gold coins, gold bars, silver coins, silver bars and precious metals to your door. Order today!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

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Replied to 11% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Made 2 orders with them for 1100$ each

Made 2 orders with them for 1100$ each. The first one I got. The 2nd one never showed up, FedEx kept saying they were searching for it, and Silver Gold Bull answered 1 of my 3 emails, but did not at all respond to anything I said when they responded, just gave me a generic response. I will not be buying off this website again and just know if you do - it's a gamble. Now I will have to open a dispute on my credit card.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience

I had a great experience. It was easy no problems and delivery was on a timely manner. I will definitely order from you again. Thank you very much for your help

January 20, 2026
Unprompted review
Rated 4 out of 5 stars

Tarnished silver plate

This time I received one of the 10oz plate pretty tarnished (part of the silver was black) and it’s plastic protection was open. I’ve tried to clean it but does not look 100%.

February 13, 2026
Unprompted review
Rated 3 out of 5 stars

Delivered what was ordered - 1 month later

We placed a $50K order + pre-paid via wire on Jan 25. The payment cleared and we received a message that our purchase was safe and allocated for us but that they were extremely busy and couldn't give us a shipping date and tracking number. Over the next few weeks we tried to get an update on our order, but would only receive emails that they were experiencing very heavy order volume and assurance that our order was being processed. It was very stressful to say the least. Finally, a trading specialist contacted us and said that the delay was due to wait times from the Royal Canadian Mint and that our order was scheduled to arrive at SGB in 2 days. This was very concerning as we were told that our order was already there and waiting for processing. I don't think they had the items in stock at the beginning even when we were led to believe otherwise. On February the 26th we received notification that our order had arrived and was ready for pickup at our local shipping outlet. It had been just over 1 month. In the end we received our order and I do believe that SGB was far behind processing all the orders , but there was some deception regarding available inventory.

January 24, 2026
Unprompted review
Rated 1 out of 5 stars

They sent me the wrong silver bar but not exchange

They sent me the wrong SilverTowne silver bar. They falsely advertised one design (Prospector) but sent me another (standard logo). They refused to exchange the incorrect bar for the correct one. They don't really care about their customers - just getting their bucks.

February 15, 2026
Unprompted review
Rated 5 out of 5 stars

Prices connected to live market

I would highly recommend getting ing your precious metals from Silver Gold Bull, because their prices are connected to the market in real time. You can see how much their premiums are to spot price immediately. They offer free shipping to orders over $999 and this should be taken advantage of when investing in precious metals. Packages are packed right and with care. I received my order within 10 business days for my low premium 5oz silver coins. I've ordered more since then and will continue in the future!

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Paid upfront, no product, can't get a hold of them

Ordered silver coins for over 1000$ on February 1. Money was taken out of the account on February 2. Did not hear back from them and decided to call them on February 11 and left a message. Also wrote them an email. No answer. Called them again on February 12 (24 hours later) and after waiting for another 15 min on hold I gave up. We will go to the bank tomorrow and see if we can get the money back. Needless to say we would never order from them again and just hope we can get our money back now.

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered 3 weeks ago

Ordered 3 weeks ago, they will not answer e-mails or return calls. (Radio silence). Yes, the market for precious metals is heating up but zero communication is not acceptable. I Will buy locally from now on!

January 20, 2026
Unprompted review

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