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Silver Gold Bull Reviews 4,892

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TrustScore 4.5 out of 5

4.5

Gold Dealer
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Review summary

Created with AI, based on recent reviews

Looking at 386 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the efficient delivery service and the overall positive experience with their orders. Many people highlight the quality of the product received and the excellent service provided throughout their interactions. However, some customers were not happy with the customer service, mentioning issues with communication regarding order delays and a lack of responsiveness. A few other people also felt that the delivery times were longer than expected, and some experienced problems with tracking information or incorrect deliveries.

What people talk about most

Delivery service

People report positive experiences with delivery service. Many customers praise the fast shipping, with some... See more

Order

Reviewers highlight positive aspects of order. Many customers found the ordering process easy and appreciated... See more

Product

Reviewers mention positive feedback about product quality and condition. Many customers received their... See more

Service

Consumers find service to be positive. Many reviewers praise the great experience, fantastic service, and... See more

Customer service

Users describe ambiguous interactions with customer service. Many reviewers praise the great and excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Every transaction is easy. Silver Gold Bull explained that my order would take a little while to be delivered because of the spike in interest of precious metals. So because they communicated that... See more

Rated 5 out of 5 stars

I've been doing retail business with them since 2022 and now have a trading platform on their website since the beginning of Nov. 2025. Having made double-digit phone calls to them in managing my reta... See more

Rated 5 out of 5 stars

Silver Gold Bull always kept me informed of the progress of my order during an extremely busy period of silver trading. At no time was I concerned about the status of my order and delivery time. Excel... See more

Rated 5 out of 5 stars

SGB is reliable and consistent. I was notified that my order would be delayed given, what I assume is the high demand for silver. I had sent a note asking if I could have at least the gold that I or... See more

Company details

  1. Gold Dealer

Written by the company

Silver Gold Bull Canada is Canada's leading bullion dealer. We deliver gold coins, gold bars, silver coins, silver bars and precious metals to your door. Order today!

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
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Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent.

Excellent.
Even though it took about 3 weeks to get it, it was because of high volume of orders, explained timely and arrived as scheduled.

January 19, 2026
Unprompted review
Rated 4 out of 5 stars

Always legit

Always legit gold and silver, bought during ATH and so the delay in shipping is understandable... will buy the dip with these guys too

December 29, 2025
Unprompted review
Rated 1 out of 5 stars

Not impressed

Not impressed. Ordered product that was marked in stock on Dec 28 2025, it is now Jan 22 2026 and still not received anything. Not much communication unfortunately

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

SGB is reliable, trustworthy and consistent

SGB is reliable and consistent. I was notified that my order would be delayed given, what I assume is the high demand for silver. I had sent a note asking if I could have at least the gold that I ordered and a couple days later, I received my entire order. Much appreciated and I do recommend SGB to friends and family

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

Unreliable commitment to service

I’ve called about this order several times only to be told it was being processed and being expedited it was ordered December 26,2025 and again I called yesterday and was on hold for 18 minutes and talked to a employee in customer service by the name of Brad. He again told me the order was being processed and when I asked for timelines he cut me off and supposedly transferred me to another department which I waited another 17 minutes for no one to answer the transferred call and received a voicemail asking me to leave my information. This has been a very distasteful experience for me and actually caused me to be late yesterday for a scheduled meeting. I was very upset and left a voicemail to have a supervisor to call me back so I could explain all the correspondence that has taken place since this unfortunate order was placed. I was also going to advise the supervisor to cancel my order and refund my account as I’m a very busy executive and wanted him to know exactly what my reasons were for cancelling the order !

December 26, 2025
Unprompted review

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