SgcologneReviews 

152
TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

I ordered something on 13th December - it’s now the 30th and I haven’t received it. I have sent several emails asking where it is but have had no response. Not at all happy with this terrible custom... See more

Rated 1 out of 5 stars

Paid extra for next day delivery, purchased on the 1st. Royal Mail tracking is showing it hasn't even been dispatched yet 3 days later, and apparently they only ship Mon-Fri so the earliest it'll be... See more

Rated 4 out of 5 stars

Arrived quick, although I did pay for next day delivery and my sample arrived 2 days later. I did order about 5 mins before the cut off point, so I see where the mixup might have occurred. The bottle... See more

Rated 5 out of 5 stars

I have to admit i was very dubious at first, I even messaged to check that the perfumes were real and not smell alikes, I was assured that they were genuine so decided to order. I ordered the Penhalga... See more

Company details

  1. Perfume Store

Written by the company

We buy and sell all types of high end perfume and transfer them into smaller more affordable 10ml bottles! perfect for popping into your hand bag on a night out and AMAZING for traveling!


Contact info

3.2

Average

TrustScore 3 out of 5

152 reviews

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3.2

All reviews

(152)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Genuine product, nicely packaged

Genuine product, fast delivery. Product is transferred into test sized bottle but has product name printed on in attractive font and is nicely packaged so is suitable for gifting.

November 7, 2022
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Reply from Sgcologne

thank you very much for the kind words!

We are glad you like them :D

Sam!

Rated 5 out of 5 stars

Great service

Fast delivery and exactly as promised. Ideal way to see if a perfume suits you without shelling out a fortune.

October 20, 2022
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Reply from Sgcologne

thank you !

Rated 5 out of 5 stars

Great fragrance

I bought this aftershave for my husband as he loves Fahrenheit. Delivery was quick and it was well packed

October 21, 2022
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Reply from Sgcologne

Thank you! Glad he likes it!

Rated 3 out of 5 stars

Confused experience but quick postage

I like that you are giving people a choice of smaller amounts try before you buy so to speak ,but the bottles you get should be like the ones you show on your pictures and I bought mine through PayPal there was some mix up when purchasing you do not acknowledge proof of payment and you did not provide or I could not find acknowledgement of order number on PayPal receipt

October 16, 2022
Rated 1 out of 5 stars

Product hasn't arrived

October 20, 2022
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Reply from Sgcologne

Hi Stephen,

I can see you placed your order on the 13th of October, we have looked into this and your order is currently on its way to you, please look at your Royal Mail tracking link we provided when you placed your order.

If you do not have this or have lost it please email enquiries@sgcologne.co.uk and we will be more than happy to provide you with it.

Rest assured, your order is on its way to you, Royal Mail are currently on and off striking at the moment, this could play a factor as to why your order is not with you as of yet.

Thanks,
SG Cologne

Rated 1 out of 5 stars

Poor copy!

Sold as original genuine chanel product but actually I believed was a copy (as not in bottle as per advertisment) Fragrance not terrible (although could have been diluted or contaminated from a rebottling process) didn't seem to have longevity as much as the original my partner uses regularly. Not even reasonably priced if it were a copy or diluted original. To make matters worse was bought as a handbag travel fragrance as part of a birthday present, lid not screwed on properly meaning it leaked in transit! Not happy!

... I've updated and downgraded from 2 to 1 star with the additional below...

Not the response I would have expected, considering I wasnt going to review... I rarely review when I am dissatisfied as I tend to prefer leaving positive reviews, especially for small businesses trying to grow and turn a profit.

The product was sold as original (original bottle was advertised) and in my opinion, the fragrance and the bottle constitute original (false advertising).

I don't think it's too much of a leap to think that your decanted and rebottled products are not to the same rigorous standards as the Chanel original. My partner (who I bought this for) has a skin condition, and uses the original regularly with no issues. Contaminants could have caused health issues so I don't think your response is reasonable.

Along with the fact that half the bottle was emptied by the time it reached us, as it had not been rebottled securely; obviously I believe justified this review.

If you don't want to see reviews or comments like this on trust pilot then I suggest you improve your standards, or don't use trust pilot. I am simply commenting on the quality of product and service I experienced and would sincerely hope others haven't had similar as its unlikely you would still be in business!

Not really keen on wasting more of my time emailing and getting into more correspondence.

Please remember I am a customer and gave you money for a product I wasnt happy with. I was going to leave it at that but I was bombarded by emails "flying in" asking me to review.

Thank you.

Greg

(not Mark think you could get a customers name correct, not covering yourself in glory are you)

September 1, 2022
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Reply from Sgcologne

Hi Gregg, thanks for leaving us a 2 star review,

We firstly would like to make it extremely clear that SG Cologne is a registered company on companies house, we do not nor would we ever sell fake products, this is against the law and punishable up to ten years in jail. We would not risk our future for 1 fake bottle of perfume, trust me. Maybe you have never smelt the sent of the real perfume you purchased and this is why you think is it fake.

Secondly, we apologise the product has leaked a little in transit, you could of sent us an email telling us this and we would of been more than happy to refund/replace the faulty item. We would always try and solve any issue over email, ideally before an incorrect review comes flying in, as a small business trying to make a living a review like this can and does, have an effect. If you read through the previous reviews, you can see the vast majority are excellent this is something we strive for on a daily basis.

If you would like to get in touch with SG Cologne please email into us at enquiries@sgcologne.co.uk

Thanks
SG Cologne

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