The slot booking was efficient and clear. I was sent a confirmation email immediately afterwards and then a text message about hour before with a smaller window of delivery which they were well inside... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Excellent communication. Notified of the time slot via email and text. Tracking link was good and easy to use. The delivery men called 40mins before arrival. On arriving both men were very considerat... See more
Company replied
Wow!!!! Sorry...When I had my first email telling me my delivery time I was extremely happy,so I didn't need to change anything... I was phoned, informing me that they were approx 1 hour away an... See more
Company replied
I Changed my original delivery date as I would not be home. The new required delivery date was arranged which was 2 weeks later and I was sent several messages during that time to keep me updated on t... See more
Company replied
Company details
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping Company
- Shipping Service
- Storage Facility
Written by the company
We are a Bespoke Two Man Delivery Service that serve anywhere in the UK. We collect free of charge in most regions of the UK. We pride in feedback off our customers, retailers , outlets and people in their homes.
Contact info
United Kingdom
- 01902 962575
- info@sgkdistribution.co.uk
- sgkdistribution.co.uk
4.7
Excellent
29K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Delivery guys a credit to the company
Communicated really well throughout the delivery. Arrived at the time they specified.
Massive shout out to the 2 lads that done the delivery. I have my arm in a sling so wasn't able to help as much as normal. They were polite and Concerned for my arm when I was trying to help. Thought quickly on the spot to manoveur a 200kg load. Deffinatley went above and beyond and should be commended for doing so.
May 15, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Steven Gilboy,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Poor delivery service and lack of communicationwith the delivery…
Very disappointed with the delivery service from SGK Distribution Ltd.
This morning I received delivery of two wooden gates weighing around 40 kg each. I had specifically asked for them to be left at the back of my house. Unfortunately, nobody called me to let me know the delivery was on the way.
Instead, the gates were left at the front of my property, blocking access to the bike shed where all my children’s bikes are stored.
When I was about to take my children to school in the morning, I discovered the gates had already been delivered and left in the wrong place. On top of that, some of my flowers were damaged.
Big negative for this company.
Dear SGK Team,
Thank you for your response. However, I do not agree with your explanation, and several important facts appear to have been overlooked.
Firstly, at 8:09pm the day before delivery, I personally sent delivery instructions clearly stating where the items should be left — specifically at the rear of my property. Therefore, it is incorrect to suggest that your delivery team relied only on the supplier’s instructions.
Secondly, your tracking information states “signature unavailable.” This is inaccurate. The gates were delivered at 7:34am, and I was at home at that time. Your driver could simply have knocked on the door or used the doorbell. No attempt was made to contact me or obtain acceptance of the delivery.
Thirdly, your own Terms & Conditions clearly state:
“It is important that an adult (over 18 years of age) is available to accept the delivery.”
and also:
“In the case of a basic delivery, please ensure all packaging of item(s) are carefully checked…”
This clearly implies that the customer should be given the opportunity to receive and inspect the goods before delivery is completed. That opportunity was not provided.
Instead, two heavy gates (approximately 40kg each) were left in the wrong location, blocking access to my children’s bike shed, and damage was caused to plants on my property.
My review accurately reflects my experience with this delivery service, and based on the facts above, I do not believe any amendment is appropriate.
Kind regards,
Sylwia Kedzior
May 15, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Sylwia Ked,
We have looked into this matter further.
Firstly, the supplier did not provide us with your contact number, therefore our driver was unable to call ahead prior to delivery.
Secondly, the supplier’s delivery instructions specifically advised that the items could be left in a safe place. Based on these instructions, our delivery team followed the guidance provided and completed the delivery accordingly.
We are sorry to hear that the placement of the gates caused inconvenience and that some flowers were damaged. However, as the delivery was carried out in line with the supplier’s instructions and without contact details being provided to us, we do not believe this issue was caused by an error on our part.
In light of this, we would appreciate it if the feedback could be amended accordingly.
Many Thanks,
The SGK Team
Great all round service
Great communication, items handled carefully, thankyou
May 15, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Angela Knight,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Good service
Good communication, delivery arrived on time. The two men were very polite and helpful, taking the mattress upstairs for us. Would recommend.
May 14, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Christine Livesey,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Lovely furniture good value great…
Lovely furniture good value great choice and the delivery is very good polite and helpful
May 15, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Vivienne Hawkins,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Would use again
Really great, wasn’t home as work during week and delivery guys rang to say they could ring me half an hour before delivery giving me time to get home. Rang me as they said on the day and all worked out perfectly. So appreciated them going the extra mile.
May 14, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Sarah Grey,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Efficient
Good communication, efficient booking and tracking system. Polite delivery guys.
May 15, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Ann,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Delivery nightmare
Delivery arrived, only to not have the item aboard. Rescheduled for the next day only to not turn up. Delivery update team were very unhelpful, and had a lot of difficultly understanding the issue. I’ve wasted multiple mornings dealing with this company. Avoid if possible.
May 14, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Marek Sieczko,
We’re very sorry for the repeated delivery issues and the inconvenience caused. We understand how frustrating this experience has been, especially after multiple missed deliveries and the lack of clear support from our team. Please accept our sincere apologies. Someone from our team will be in touch shortly to look into this further.
Many Thanks,
The SGK Team
Utter shambles!
SGK "lost" a coffee table ordered from Roseland as part of a 3 piece order. Despite numerous attempts for them to find it over several days eventually they gave up & Roseland sent me a seperate order via DPD that arrived the next day. I understand things go wrong but any company is measured by how they react, Roseland were superb, SGK disgraceful. No call backs, no updates, no empathy just the repetitive "it's not been scanned so it's in the warehouse somewhere". Eventually the other 2 items were delivered but again Roseland had to get them to schedule for next day which is still a week late. Roseland: thanks for your customer service - SGK: you couldn't organise a pi55 up in a brewery & don't deserve the Roseland contract.
Edit: Had a phone call from a CSM who (guess what?) spouted the same nonsense about it not being scanned then tried to blame Roseland saying they hadn't sent it yet it was scanned out of Roseland on 7th May!
At least SGK have replied & apologised which is something but they really need some CS hints & tips how to treat customers when things go wrong.
May 15, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Mark Henderson,
Thank you for your feedback. We’re really sorry to hear about the issues you experienced with the delivery of your order. While we’re pleased Roseland were able to resolve things for you in the end, we completely understand your frustration with the delays, lack of communication and overall experience with SGK.
We appreciate you taking the time to share this and will ensure your comments are passed on appropriately.
Many Thanks,
The SGK Team
Impressed with communication about delivery timings.
Kept me updated about delivery timings which was hugely appreciated. True to their word they were bang on time with their ETA too. So helpful!
May 15, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Yvonne,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Excellent service,kept me updated with…
Excellent service,kept me updated with texts and delivery on time.
May 15, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Algis,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Communicated with Care
The team advised delivery time, sofa was taken of vehicle and transferred to room of choice, all put together speedily and with care all waste boxes etc taken away.
They were polite even asking if they should remove their shoes.
Thankyou.
May 11, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Trevor,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Great delivery service
Ordered a mattress and accessories at the weekend but booked the delivery for the following Thursday. The retailer advised SGK would be in touch nearer the time. I then received emails, phone calls day before and half an hour before delivery. The delivery team Karla and Ajay were very polite and professional. They expertly negotiated the mattress box to the bedroom were it was required. All goods were in good condition on delivery. I have been very impressed with the service they provided and would recommend them.
May 14, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Ben Wiltshire,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Communication was spot on
Communication was spot on, a call received advising me I was next for delivery drop off. The outer box was slightly damaged, the delivery guys offered to unpack and fully check the item for me. They were both polite and respectful of my property.
Very pleased with the service.
May 13, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Andy,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Excellent communication with…
Excellent communication with notifications. The 2 man were very nice and very polite. Highly recommended.
May 15, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Leighann Holt,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Excellent and polite service
Excellent and polite service. Can't fault them. Thank you.
May 15, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Chris,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Excellent communication and customer…
Excellent communication and customer service, placed our item as was heavy were we needed it in garden. Would definitely recommend
May 14, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Teresa Haswell,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Very good nice lads very careful and…
Very good nice lads very careful and respectful even asked if they should take their shoes off 5 stars
May 14, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear M Westnedge,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Very polite delivery men
Very polite delivery men, delivered exactly when they said it would be
May 14, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Michael Roberts.
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Great efficient service
Great efficient service, very polite and pleasant delivery guys. Thank you SGK Distribution LTD
Pete from Shropshire
May 14, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Pete,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
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