The slot booking was efficient and clear. I was sent a confirmation email immediately afterwards and then a text message about hour before with a smaller window of delivery which they were well inside... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent communication. Notified of the time slot via email and text. Tracking link was good and easy to use. The delivery men called 40mins before arrival. On arriving both men were very considerat... See more
Company replied
Wow!!!! Sorry...When I had my first email telling me my delivery time I was extremely happy,so I didn't need to change anything... I was phoned, informing me that they were approx 1 hour away an... See more
Company replied
I Changed my original delivery date as I would not be home. The new required delivery date was arranged which was 2 weeks later and I was sent several messages during that time to keep me updated on t... See more
Company replied
Company details
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping Company
- Shipping Service
- Storage Facility
Written by the company
We are a Bespoke Two Man Delivery Service that serve anywhere in the UK. We collect free of charge in most regions of the UK. We pride in feedback off our customers, retailers , outlets and people in their homes.
Contact info
United Kingdom
- 01902 962575
- info@sgkdistribution.co.uk
- sgkdistribution.co.uk
4.7
Excellent
29K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Kept in contact from the start
Kept in contact from the start, polite and respectful.
Delivery men rang to advise how near they were couldn’t be more pleasant.
May 18, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Mary F,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Excellent and Timely Deliver
The delivery was on time and the staff carried the heavy chest of drawers upstairs to the bedroom, which was greatly appreciated.
May 18, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Bruce McKay,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Phoned to let me know approximately…
Phoned to let me know approximately time of arrival, delivered, friendly and no problem
May 18, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Customer,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Albeit slightly earlier than suggested…
Albeit slightly earlier than suggested but shouldn’t complain. Very helpful, courteous and polite. Carried the mattress into the house and left it where I wanted it. Impressed that they were cheerful and professional even after having driven down from Birmingham to Cornwall through the night. Thanks
May 18, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Customer,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Excellent service.
Good communication from your delivery guys. Bang on time 8.45am which is fantastic seeing as its a Monday morning and travelled from Birmingham 👍
Very polite guys, thank you.
May 18, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Tony,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Already wrote an in-depth review of…
Already wrote an in-depth review of experience trying to arrange a delivery time for pm slot but repeatedly book for very early morning to deliver Roseland furniture. I was advised by Sam at Roseland delivery booked this morning was cancelled and afternoon slot would be arranged. However, they turned up at just after 8am when I was not there and my disabled husband had to struggle to get to the door to answer. ..disgraceful service. The 2 lads were nice enough tho although they found it amusing which upset my husband. Why was this delivery not cancelled as advised….i only hope when I open the box the item is not damaged as dread to think of having to return it.
May 18, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Marie,
Thanks for your feedback, and we’re sorry for the experience.
We will look into this.
Please check the item when you can. If there are any issues or damage, please let us know and we will work with you to get this resolved as quickly as possible, including arranging a replacement or collection if needed.
Many Thanks,
The SGK Team
Very fast and professionally done.
Very fast and professionally done.. very happy with the service
May 18, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Dee Sharpe,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Excellent communication
Excellent communication, on time too, lovely chaps and helpful too
May 8, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear SP Sarah,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Very pleased with heavy delivery
Rang me before delivery. Allowed me to unpack item to check before leaving. Most rush and won't let you. Very pleasant staff.
May 12, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear J,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Good communication
Good communication - was kept informed of ETAs, package arrived a little later than they said but we're all human and these things happen. Nice delivery people, very polite and helpful.
May 15, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Carol,
Thank you very much for your feedback and the 4-star rating.
We sincerely appreciate your support and are pleased to know that your experience with us met your expectations.
It is always our goal to provide a high quality service, and your kind words encourage us to continue striving for excellence.
Many Thanks,
The SGK Team
Extremely impressive
The two man team arrived on time and were extremely helpful and cooperative. They worked professionally and carefully. I was extremely impressed and pleased with them. Thank you.
May 14, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Lee of Biddy,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Efficient delivery service
The company tried really hard to accommodate my preferred delivery slot. I could track their driver on the map, and they also sent a text 15-20 mins beforehand to announce their arrival. Polite and professional delivery.
May 15, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Stephanie Morgan,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Good information on delivery
Good information on delivery. Able to track. Efficient helpful and friendly
May 16, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Lesley,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Late delivery and lack of communication
Delivery window set 1-4pm with 1 days notice. No contact on day of delivery. I called retailer at 3.30 who told me it was on route and no issues. At 5pm I called delivery company and was told there was a vehicle breakdown causing delay new eta 7.30 and I would get a call 30 mins pre delivery. Delivery finally arrived at 7.45 and we were told this route always runs late. Poor communication and no proactivity from the office. Delivery team were in a rush and tried not to unpack until requested, also didn’t remove rubbish.
May 15, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Vicki,
Thank you for your feedback. We sincerely apologise for the delays and lack of communication regarding your delivery. We understand how frustrating it must have been to wait beyond the scheduled window and have to chase updates yourself.
While the vehicle breakdown did impact the route, we recognise that we should have been far more proactive in keeping you informed throughout the day. We’re also sorry to hear the delivery team appeared rushed and that the unpacking and rubbish removal were not completed as expected without being requested.
Your comments regarding both communication and service standards have been taken seriously and will be addressed internally with the team to help ensure a better experience moving forward.
Many Thanks,
The SGK Team
Great communication
Kept well informed about delivery and driver rang to say hold far away he was
May 15, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Kerry James,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
I would absolutely recommend this…
I would absolutely recommend SGK delivery service to anyone, the delivery guys were so lovely, they were polite, respectful and went above and beyond, nothing was too much trouble, they worked at such a fast pace and wasted no time. I can’t thank them enough, what a credit to their company.
May 15, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Tracy,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Not impressed
The item should have been collected between 11am-2pm. The arrived at 4pm but I hadn't received any communication at all. When I asked they said that there van had broke down.
When they put the mattress on the van they put the side of it on the road.
May 9, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Linda Green,
Thank you for your feedback. We sincerely apologise for the delayed collection and the lack of communication regarding the van breakdown.
We also appreciate you raising the concern about how the mattress was handled when loading it onto the van. This is not the standard of service we aim to provide, and your comments will be passed on to the team to help improve our service going forward.
Many Thanks,
The SGK Team
Great service
Great service - 48hrs as promised - hard working, polite guys
May 15, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Darren Buckley,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Excellent communication and…
Excellent communication and punctuality. Very nice people.
May 15, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Peter Sutton,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Good Service
Kept me informed when they were arriving during 3 hour delivery window. Pleasant and professional to deal with.
May 15, 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear AHF Property,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
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