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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I hired SGT Auto Transport after spinning my wheels for two weeks trying to arrange a motorcycle pickup on the northwest coast. I spoke with David in Sales, and he assured me they would get my bike pi... See more
Company replied
I have shipped several cars over the years and by far this has been the best experience. From entering an order on Tuesday night the car was picked up Wednesday and delivered from Florida to North Car... See more
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Strongly recommend, I signed up with one company to ship my car three weeks out from desired shipping date. The Friday before the Monday shipping date, I had no answers but automated non-update email... See more
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Company details
Written by the company
SGT Auto Transport is a 5-star rated auto transport management company headquartered in Bohemia, New York. Established in 2014, we are fully licensed by the Federal Motor Carrier Safety Administration (FMCSA) under MC 873392 and the U.S. Department of Transportation (USDOT) 2521690. As a BBB-accredited, A-rated company and proud recipient of the Best Mover of 2024 award, we've built our reputation on reliability, transparency, and customer satisfaction. To date, we've successfully delivered over 100,000 vehicles, served more than 75,000 happy customers, and work with a network of over 45,000 vetted carriers across the country.
Contact info
80 Orville Dr, Ste 100, 11716, Bohemia, United States
- 8645465038
- info@sgtautotransport.com
- sgtautotransport.com
4.3
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jacob was excellent!!!
June 9, 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for your kind words! We're thrilled to hear that Jacob provided excellent service. Looking forward to serving you again!
Met MY Schedule
The driver (Mikhal) accommodated my schedule by delivering on a Friday evening rather than Saturday. Very much appreciated
May 2, 2025
Unprompted review
Reply from SGT Auto Transport
Thank you! We’re glad Mikhal was able to accommodate your schedule — we truly appreciate your kind words and the opportunity to serve you!
SGT Disappointment
SGT seemed like a great fit at first, they even offered our son a student discount to transport his car for a new job many states away, which seemed kind of them bc the car transport fees were not inexpensive to start. They had GREAT reviews on-line. We first communicated with Felix and then Allison and all seemed fine.
But after that, we never communicated with Felix or Allison again and we realized that SGT was not as organized as at first glance. We received multiple calls regarding the same issue and it seemed as if they were not communicating internally.
I am not sure where the call center was located but the phone numbers never matched up and although the Customer Service Reps (CSRs) were VERY polite on the phone they lacked knowledge on how to resolve our issue beyond the blanket statements that they provided with each of our inquiries. Therefore no real value was realized from the interactions with the customer service reps.
Reaching an actual human for assistance was another challenge. Wait times on hold were very surprising. Think minimum 20 minutes on hold per call. You could usually reach someone by email but again the lack of seeming internal communication was frustrating and the emails were similarly blanket plug and play responses without much resolution.
We made our original reservation for car transport for a specific price and a specific time. We made the reservation 2 months in advance. I made the original reservation but bc it was my son's car SGT required a new contract with him directly. Okay, sort of made sense since it was his car, but I was the one initiating the car transport on his behalf. He is a very busy student but made the time to answer SGTs questions to give me permission to speak on his behalf. Then SGT switched the contract back to my name the week before the scheduled transport. All under the original contractual arrangements. Okay, whatever, just wanted to get the car transport resolved so our son could start his job in a new state off on the right foot.
SGT told us to have the car available for a 2-3 day window for pick-up at a pre-agreed upon timeframe. Not a problem. However, when the three day window started they had no one lined up to transport our vehicle and seemed unaware of the lack of transporter assignment until I called to check on the status. I called SGT again at the end of the 2nd day of the 3 day pick-up window bc we had still not heard from anyone at SGT regarding our pick-up day / time.
It turned out that SGT was just a broker and not an actual transporter. The CSRs had no idea what the status was for a car pick-up.
SGT brokered our car transport out to another BROKER who eventually signed us up with a transporter. SGT charged us additional fees that were not in the original SGT contract. The SGT CSR literally told us the fee went up by $200 bc "the transporter was going to accept the highest bidder for who would make it on to their truck". This was a literal last minute change communicated by SGT when it was too late for us to work with a different company and too late to just drive the distance to arrive on time for the start date of the new job. We paid the difference bc not every college age student has an extra $200 laying around.
Due to the disorganization of SGT the car was picked up a day later than the 3 day window that was promised. We had already left town headed to the new state. And because the car was picked up later than promised it was therefore delivered a day after the window promised. And a day later than when our son started his new job.
The Transporter himself was easy to work with after the car was picked up but it was SGT as the middle man where the breakdown occurred.
IF you do not mind tons of follow-up on your part for simple answers and you have a very flexible time frame and flexible wallet then SGT could be a good fit. But given our time constraints and student budget this was a very stressful transaction and we will not be using SGT again.
May 17, 2025
Unprompted review
Reply from SGT Auto Transport
Dear Dawn,
Thank you for taking the time to share your experience in such detail. We truly value your feedback and regret that your transport did not meet the expectations you had when booking with us.
At SGT Auto Transport, we take pride in providing transparent and reliable service. We’re pleased to know that your early interactions with our team were positive and that the final delivery was completed successfully. That said, we fully acknowledge your frustration with the challenges encountered during the process—particularly around communication and pricing adjustments.
To clarify, SGT operates as a licensed auto transport broker. Our role is to connect customers with qualified, vetted carriers, and we work diligently to secure the best match within the time frame and budget outlined. However, market conditions can sometimes shift—especially during high-demand periods—which may result in higher rates being required to secure a carrier. While we never proceed to secure such options without customer authorization, we understand how the timing and nature of these changes felt abrupt and inconvenient, especially considering your son’s important transition.
We also recognize your concerns about internal communication and delays in updates. This is an area we are actively working to improve, and your feedback will be reviewed by our quality assurance team to help prevent similar experiences in the future.
We sincerely apologize for the stress this situation caused and appreciate your patience throughout the process. Your experience does not reflect the level of service we aim to provide, and we regret that we did not leave a stronger impression. Should you give us the opportunity to serve you again, we are committed to delivering a much smoother and more efficient experience.
Warm regards,
Super quick delivery
Awesome! Delivered 2 days early too! So nice and very helpful. I’ve been talking about it for days to my family.
May 2, 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for the amazing feedback! We’re so glad it arrived ahead of schedule and that it’s been such a hit—you talking about it with your family truly means the world to us. We appreciate your support!
Very good company to work with
Very good company to work with . I had a very good time working with SGT Auto Transport . Thank you guys for your professionalism in your work.
May 15, 2025
Unprompted review
Reply from SGT Auto Transport
We're thrilled to hear that you had a great experience working with us. It was a pleasure collaborating with you, and we truly appreciate your professionalism as well. Looking forward to working together again in the future!
Great experience working with SGT…
Great experience working with SGT Transport. Clear communication and on-time payment. Hope to haul for them again. 251 Logistics LLC
January 8, 2025
Unprompted review
Reply from SGT Auto Transport
It was a pleasure working with you as well. We appreciate your professionalism and look forward to doing business together again soon.
Terrible customer service
SGT auto transport has terrible customer service. They were going to pickup a car for me but then their guy cancelled because the shipper could not meet the 1st day with the pickup guy and pickup guy could not do it the next day. I called for 2 days getting no answer, leaving messages and getting no call back to see what was happening. Finally gave up with them and found someone else. Got quick service. Got into a dispute then with SGT who wanted a cancelation fee. I argued with my card company that they hadn't provided a service so were not due anything. SGT won with card company saying a cancel fee was in the contract I signed. Now they want additional money for having to settle my dispute with card company. I would use someone else for better service. Despite what SGT is saying about calling me on 1/14, that's a lie. As stated above I tried for 2 days to get ahold of them and noone called me till the 3rd day after I found someone else.
January 11, 2025
Unprompted review
Reply from SGT Auto Transport
Dear Tom,
Thank you for your feedback.
Please note that SGT operates with full transparency in accordance with the Customer Shipping Contract you signed, to ensure there are no unexpected issues throughout the process.
The first available date you provided for your vehicle to be ready for pickup was 1/13/2025. Based on that, your estimated 3-business-day pickup window was from 1/13/2025 to 1/15/2025. Our phone records reflect the following timeline:
We secured a qualifying motor carrier to pick up your vehicle on the morning of 1/13/2025. However, at that time, the payment transaction for the vehicle had not yet been finalized, which led to the carrier having to cancel. Later that same day, once your payment was complete, we resumed efforts to secure another carrier. Unfortunately, motor carriers are typically unable to wait on standby for a full day for a single shipment.
On 1/14/2025, we contacted you to update you that we were actively sourcing another motor carrier. By 1/15/2025, we reached out again with a new carrier option, but you requested we hold off for the time being. Despite several follow-up attempts on that same day, you ultimately informed us of your decision to cancel the transport.
Please understand that SGT had already invested time and resources in arranging transportation for your vehicle. Cancelling the order before the pickup window had expired, after those efforts were made, unfortunately constituted a breach of the cancellation policy outlined in your contract.
While it is never our goal to impose additional fees, we reserve the right to recover costs incurred due to cancellations under these circumstances.
Best regards,
First time auto transport...
I recently arranged with SGT to transport a vehicle from the Seattle, WA suburbs to Nassau County NY. From the very first contact to delivery of the vehicle, SGT and the freight carrier were 'spot on'. I would use them again...for sure!
May 1, 2025
Unprompted review
Reply from SGT Auto Transport
Thank you so much for sharing your experience! We're thrilled to hear that your first auto transport went smoothly and that our team, along with the freight carrier, met your expectations from start to finish. It means a lot to know you'd choose us again—we’ll be here whenever you need us!
Good communication to keep me informed
Good communication to keep me informed. Good communication from the pickup and delivery driver
May 3, 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for the kind words! We’re glad to hear communication was smooth throughout your transport experience.
Fast and easy!
May 6, 2025
Unprompted review
Reply from SGT Auto Transport
We’re pleased to hear you’re satisfied with our service! Thank you for trusting us with your vehicle transport.
Dispatchers from SGT every time…
Dispatchers from SGT every time surprise us with an excellent communication, payment of billed loads on the correct dates. We like a lot to work with SGT.
May 5, 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for your kind words! We always strive to provide fast and professional service.
Great customer service
Great customer service - responsive when I had questions.
April 27, 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for your positive review! We're pleased that our customer service was attentive and helpful whenever you reached out. We appreciate your support and look forward to helping you again soon.
Unfair trade practices
In January I cancelled, in writing my transport order less than 24 hours after my initial order because of my concern that emails asking for more credit card information and a lack of pick up window confirmation. I did not hear back from the company so I thought that all was well. On April 18th I received a call from a collection agency that SGT was trying to collect a cancellation fee. In looking at other reviews it seems that this is a strong arm tactic used by this company. Beware!
In addition, SGT chose to ignore my written cancellation request and have chosen to respond: "we did not receive any confirmation that the cancellation request was acknowledged or completed" This even though they responded to my cancellation request.
January 28, 2025
Unprompted review
Reply from SGT Auto Transport
Dear David,
Thank you for providing additional details. We always appreciate hearing from our customers and make every effort to be equally transparent and honest in return.
As with any reputable business, we invest considerable time, money, and effort into serving our customers to ensure a smooth and successful transport experience. When a customer hires SGT, we immediately begin utilizing our industry expertise and proprietary, vetted motor carrier network to secure transport with licensed and insured carriers.
Unlike many brokers, we stand behind our commitment to quality service by entering into written agreements that bind both our team and our customers. This contractual commitment is designed to protect all parties and promote clarity, not to create confusion or hardship.
As outlined in our service agreement—which is available on our website, referenced in our emails, and confirmed upon signing—the cancellation policy is clearly defined. Specifically, cancellation fees apply when cancellation occurs before the estimated pickup window expires (Section B). This is because significant resources are allocated the moment the agreement is signed.
While we understand there may have been concerns on your end, we did not receive any confirmation that the cancellation request was acknowledged or completed. As a result, the terms of the agreement remained in effect, including those pertaining to cancellation.
We regret any frustration this situation may have caused, and we remain available should you have any additional questions.
Sincerely,
VERY POOR TRUCKER ASSIGNED
Pickup window was a day later than we were advised. We were flying home very early that day, so we had to call in a favor and have a neighbor give the car to the trucking company. Unfortunately, the trucker didn’t show up until after 8:00pm to get it.
SGT, the trucking company and the NON-English speaking driver never contacted me to keep me updated once the vehicle was picked up. They kept in touch with my neighbor. I tried to fix this by calls and chat and text to no avail. Thankfully our neighbor kept us updated.
Delivery suddenly was a day earlier than advised. Again, found this out from our neighbor who was texted by the driver last minute. Best part was it was delivered after10pm at night. This was after a phone conversation I had with Kenneth at Cargo Car Transportation (the trucking company), earlier in the day assuring me of the delivery being the next day. He was also going to have the driver contact me directly but that never happened. When we found out the delivery was then scheduled a day early and after 10pm, Kenneth was MIA.
Thankfully, other than the timing involved and theVERY POOR communication, the vehicle arrived intact. This is on SGT and the trucking company SGT decided to entrust our vehicle with.
Our first time using SGT, not sure if we would use them again. Who wants to deal with moving pickup and delivery dates much less ones later in the evening and after dark?
April 18, 2025
Unprompted review
Reply from SGT Auto Transport
Dear Bill,
Thank you for sharing your feedback, and we are sorry to hear about your experience. We would like to advise that we are unable to locate the case in our system based on the first and last name provided. We would appreciate it if you could respond with the order information to the Trustpilot inquiry that was submitted so we can audit your order and address the issues that occurred.
We appreciate your time and attention to this matter.
Best regards,
SGT Auto Transport…
SGT Auto Transport…
Transporting a car in closed or not closed truck? My strong recommendation to talk to SGT at (864) 546-5038
I use them to ship 2 cars between NY and FL twice annually for many years; superior service, excellent pricing and terms, customer-driven, etc.
Peter Klein
April 7, 2025
Unprompted review
Reply from SGT Auto Transport
Thank you so much for your continued support and trust, Peter! It means a lot to our entire team, and we look forward to continuing to deliver the same reliable service for all your future shipments!
DO NOT BOOK WITH THEM UNLESS YOU WANT…
DO NOT BOOK WITH THEM UNLESS YOU WANT YOUR FUNDS STOLEN.
I cancelled within 20 minutes of booking, via email, per the Terms and am now told that they will be charging me $149. I will dispute this with Citibank but the fact that they think they can bully me into using their service is ridiculous and is the work of the devil.
This is a shady company regardless of what the reviews say.
Ans they are so arrogant that they write several paragraphs about how they aren't.
FAFO if you DARE!!
April 2, 2025
Unprompted review
Reply from SGT Auto Transport
We appreciate any honest feedback, we offer the same. As any business, we put in a lot of time, money and effort into serving our customers in order to achieve overall success for them as well as us as a business. No one is forced to use our services, but utilizing our resources and choosing not to pay for the costs associated, is unreasonable and unethical.
SGT was hired to utilize our auto hauling industry expertise and proprietary vetted motor carrier network to set up transport with a licensed and insured motor carrier.
Unlike most brokers, we stand by our commitment to providing you the best service possible by executing contract agreements that bind our commitment to our customers. This is to help our customers not hurt them. We take that commitment seriously and expect that from our customers as well.
What the general public and most first time shippers do not understand is a tremendous amount of resourcing goes into the set up transports and the vetting of our motor carrier network to ensure proper carrier government and insurance credentials. The moment the service contract is signed by our customer, there are no delays in taking action to resource that transport.
We therefore maintain a strict cancellation policy and we go to great lengths to be transparent by communicating this in many ways; verbally, on our website, linked in customer emails, and within the signed customer contract. Unfortunately, the customer breached our mutual written contract, used our resources, then canceled, making a cancellation fee applicable.
Stay away from these bait and switch…
Stay away from these bait and switch carrier brokers...The bait is a low price to ship your car, promising a 24-48 hr pick up window....they stalled and made excuses for no pick up, no service for 6 days, then charged me $349 in fees, when i went to cancel, as I had to go pick up vehicle myself 100 miles away...DO NOT SIG ANYTHING......THEY WILL GET YOU
January 17, 2025
Unprompted review
Reply from SGT Auto Transport
Dear Steven,
Thank you for sharing your feedback. We truly regret that your experience did not meet your expectations. As a broker, we work diligently with our network of vetted carriers to arrange transport within the estimated 1-3 business day pickup window outlined in the signed contract. When the first carrier was unable to complete the pickup, our team immediately worked on assigning a new one. At the time of your cancellation request, we were still well within the pickup timeframe and actively working to fulfill the service.
The cancellation fee was applied in accordance with the terms and conditions agreed upon at the time of booking. Additionally, since the contract clearly states that chargebacks are not permitted for services rendered, the dispute was processed per Point 22 of the agreement. Our full terms can be reviewed in your contract and on our website: https://sgtautotransport.com/terms-and-conditions.
We take pride in our transparency and commitment to providing reliable service. Arranging auto transport requires significant resources, including securing qualified carriers and verifying their credentials to ensure a smooth and secure process. From the moment a contract is signed, our team actively works to coordinate the shipment. Because of this, our cancellation policy is in place to protect both our customers and our business operations.
We understand that shipping a vehicle can sometimes come with unexpected challenges, and we always strive to provide the best possible experience. If you have any further concerns, please don’t hesitate to reach out—we would be happy to assist.
Best regards,
Very communicative during the whole…
Very communicative during the whole process.
March 27, 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us!
All the reps I spoke with were very…
All the reps I spoke with were very kind and reassuring when it came to transporting my car. They also gave me the best and fair pricing quote. My car was picked up and delivered in perfect condition and within the time frame they gave me.
March 25, 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for your positive review! We're pleased that your car was delivered as scheduled and in perfect condition. We look forward to serving you again in the future.
They are professional and got the car…
They are professional and got the car in short time without in good condition.
March 26, 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for choosing our service! We're glad we could deliver your car on time. If you ever need assistance in the future, don't hesitate to reach out.
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