SGT Auto Transport Reviews 1,451

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability and efficiency, often noting that vehicles were picked up and delivered on time, or even ahead of schedule. Many people highlight the professionalism and helpfulness of the staff and drivers, appreciating their clear communication and accommodating approach throughout the transport process. However, some customers also noted issues with pricing, mentioning unexpected increases or a lack of transparency after an initial quote. A few other people also felt that customer service could be inconsistent, citing difficulties with live chat support or experiencing difficult interactions when attempting to cancel a service.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the great communication, good prices,... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed and efficiency of... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing frustration over unexpected increases... See more

Staff

Reviewers mention positive feedback about staff. Many customers praise the professionalism, efficiency, and... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Believe the reviews. Great communication, good price, and safeguards in place to help ensure peace of mind that your vehicle will arrive in the condition it left when picked up. Example: My driver too... See more

Company replied

Rated 5 out of 5 stars

I hired SGT Auto Transport after spinning my wheels for two weeks trying to arrange a motorcycle pickup on the northwest coast. I spoke with David in Sales, and he assured me they would get my bike pi... See more

Company replied

Rated 5 out of 5 stars

I was very pleased with my experience with SGT Auto Transport. I needed a small truck transported from Colorado to Georgia, but every auto broker I found (including SGT) had conflicting online reviews... See more

Company replied

Rated 5 out of 5 stars

I have shipped several cars over the years and by far this has been the best experience. From entering an order on Tuesday night the car was picked up Wednesday and delivered from Florida to North Car... See more

Company replied


Company details

  1. Shipping Service

Written by the company

SGT Auto Transport is a 5-star rated auto transport management company headquartered in Bohemia, New York. Established in 2014, we are fully licensed by the Federal Motor Carrier Safety Administration (FMCSA) under MC 873392 and the U.S. Department of Transportation (USDOT) 2521690. As a BBB-accredited, A-rated company and proud recipient of the Best Mover of 2024 award, we've built our reputation on reliability, transparency, and customer satisfaction. To date, we've successfully delivered over 100,000 vehicles, served more than 75,000 happy customers, and work with a network of over 45,000 vetted carriers across the country.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 92% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Cross country drive

Even though the driver was very late getting to San Diego, it wasn’t his fault…he had been held up in LA during the protests.
When he arrived, he quickly and efficiently took pictures of my car, put it on the transport vehicle, made sure he had my number and assured me that the car would be on the east coast in 4-5 days.
Sure enough, my car arrived on time with no scratches or signs of damage. The driver contacted the receiver on the other end and delivered it to him on time.
I paid exactly what was told to me up front and given a receipt. Driver was very courteous.

June 3, 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

Thanks for your understanding about the delay and for sharing your experience. We’re glad your car arrived on time and in great condition, and that our driver was courteous and professional. We appreciate your trust and look forward to helping you again!

Rated 5 out of 5 stars

Great price, Great Service

Great price, Quick and Great Service. Highly recommend their transportation services.

June 13, 2025
Unprompted review
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Reply from SGT Auto Transport

It’s wonderful to know you were pleased with our pricing, promptness, and service. Thank you for recommending our transportation services—we look forward to helping you again!

Rated 5 out of 5 stars

Communication was good

Communication was good. Delivery was on time. Price was fair.

June 18, 2025
Unprompted review
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Reply from SGT Auto Transport

We're glad to hear that the communication, delivery, and pricing met your expectations. We look forward to serving you again

Rated 5 out of 5 stars

The price was competitive

The price was competitive. The process was so easy. My car was well taken care.

June 17, 2025
Unprompted review
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Reply from SGT Auto Transport

We're pleased to hear that you were satisfied with our service. We look forward to assisting you again in the future!

Rated 4 out of 5 stars

It was timely and no issues

It was timely and no issues. They did overcharge for the transport we were in a bind but no problems with delivery.

June 12, 2025
Unprompted review
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Reply from SGT Auto Transport

We're happy to hear that your delivery arrived on time and went smoothly. We apologize for the transport charge and appreciate you letting us know. Your feedback is valuable and helps us enhance our service. Please feel free to contact us if you have any other questions or concerns.

Rated 5 out of 5 stars

Everything was handled professionally…

Everything was handled professionally and with great communication.

June 22, 2025
Unprompted review
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Reply from SGT Auto Transport

We’re glad to know everything met your expectations and that our communication and service stood out. Thank you for choosing our service!

Rated 5 out of 5 stars

SGT transport

Good communication, fair price, timely pickup and delivery. Exceeded expectations

June 16, 2025
Unprompted review
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Reply from SGT Auto Transport

We're happy to hear you were pleased with our service. Hope to work with you again soon!

Rated 5 out of 5 stars

Great experience and stress free delivery

This was my second transport with SGT over the past two months and once again they came through without any problems. I’ve heard the horror stories of other transport companies with the comment that “none of them are any good”, well I can honestly say that SGT breaks that mold. They were informative, communicative, and professional throughout. I would highly recommend them to anybody looking for a reliable transporter.

June 18, 2025
Unprompted review
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Reply from SGT Auto Transport

Thank you for your continued trust and great feedback! We're glad to hear both of your experiences were smooth and hassle-free. Your recommendation means a lot, and we're always here when you need reliable transport.

Rated 4 out of 5 stars

The driver tried to scam me when he…

The driver tried to scam me when he dropped off my vehicle. He claimed my windshield broke in transit, he replaced it, and asked if I would consider splitting or paying for it ($500) because STG wouldn't reimburse him. He had clearly cleaned my windshield to make it look new but I could still see my "easy pass" stickers on the inside. He tried to show me fabricated photos making it look fake

June 16, 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

Dear Michael,

We’re very sorry to hear about the situation you encountered during your vehicle delivery and truly appreciate you bringing it to our attention.

Please rest assured that your feedback has been forwarded to our Carrier Compliance Department so a formal warning can be issued to the carrier company involved. We take matters like this seriously and are committed to ensuring that such behavior does not occur again.

Based on your review, we understand that the driver did not collect any additional payment from you. However, if any payment was made or if you need further assistance with this case, please don’t hesitate to reach out to our team directly. We’ll be happy to help in any way we can.

Sincerely,

Rated 5 out of 5 stars

Best transporting experience ive ever…

Best transporting experience ive ever had. Picked up the car within hours and delivered it super quick dispute it being close to 2000 miles away. Can't thank these guys enough

June 14, 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

We’re delighted everything went smoothly and you were happy with the quick delivery. Thank you for choosing our service!

Rated 5 out of 5 stars

Adrian was very communicative and did a…

Adrian was very communicative and did a great job getting my car to me quickly and safely.

June 23, 2025
Unprompted review
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Reply from SGT Auto Transport

We're thrilled to hear that Adrian provided excellent communication and delivered your car quickly and safely. We truly appreciate your feedback and look forward to serving you again in the future!

Rated 5 out of 5 stars

Not perfect but better than competitors

We had tried to work through a different transport company and they canceled on us 2 times. I placed my order Wednesday and got a confirmed driver on Thursday. Everything was early. Only negative was my driver didn’t accept Venmo so we had to scramble to come up with cash upon delivery. Driver was patient, and although he spoke very little English we were able to work it out.

June 18, 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

We're pleased everything went smoothly and on time, especially after your earlier issues. We apologize for the inconvenience with the payment method—thanks for your flexibility, and we’ll work on better communication around that. We appreciate your business and hope to help you again soon!

Rated 5 out of 5 stars

No complications

No complications

June 20, 2025
Unprompted review
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Reply from SGT Auto Transport

We're delighted to receive your feedback! Thank you for choosing our service!

Rated 5 out of 5 stars

SGT communication and helpfulness

Communication with SGT was very helpful and clear.
The driver Louis delivered the car right on time and was very helpful coordinating the pickup and drop-off.

June 17, 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

Thank you for your kind feedback! We're glad to hear that communication with SGT was clear and helpful, and that Louis provided prompt and professional service. We appreciate your support and look forward to assisting you again in the future!

Rated 5 out of 5 stars

I had an excellent experience with SGT…

I had an excellent experience with SGT Car Shipping! Everything went smoother and faster than expected. The team was super friendly and professional, and their customer service was absolutely amazing from start to finish. They kept me informed every step of the way, and the entire process was stress-free. I highly recommend AGT to anyone looking for reliable and efficient car shipping!

June 9, 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

We’re so glad to hear everything went smoothly and that you had a great experience with our team! Thank you for your kind words and recommendation!

Rated 5 out of 5 stars

It was a very good experience

It was a very good experience. Everything went smoothly.

June 10, 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

Thank you for taking the time to leave us a positive review! We're thrilled to hear that you enjoyed your experience with us!

Rated 5 out of 5 stars

They did a wonderful job delivering my…

They did a wonderful job delivering my car! The delivery guys were chill and it arrived on time. Thank you!

May 30, 2025
Unprompted review
SGT Auto Transport logo

Reply from SGT Auto Transport

Thank you so much for the kind words! We're thrilled to hear that your car arrived on time and that our delivery team made the experience smooth and enjoyable. We look forward to assisting you again in the future!

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