SGT Auto Transport Reviews 1,451

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability and efficiency, often noting that vehicles were picked up and delivered on time, or even ahead of schedule. Many people highlight the professionalism and helpfulness of the staff and drivers, appreciating their clear communication and accommodating approach throughout the transport process. However, some customers also noted issues with pricing, mentioning unexpected increases or a lack of transparency after an initial quote. A few other people also felt that customer service could be inconsistent, citing difficulties with live chat support or experiencing difficult interactions when attempting to cancel a service.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praised the great communication, good prices,... See more

Delivery service

Clients share positive opinions on delivery service, with many praising the speed and efficiency of... See more

Price

Reviewers highlight ambiguous aspects of price, with many expressing frustration over unexpected increases... See more

Staff

Reviewers mention positive feedback about staff. Many customers praise the professionalism, efficiency, and... See more

Customer service

Users describe ambiguous interactions with customer service. While some customers praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Believe the reviews. Great communication, good price, and safeguards in place to help ensure peace of mind that your vehicle will arrive in the condition it left when picked up. Example: My driver too... See more

Company replied

Rated 5 out of 5 stars

I hired SGT Auto Transport after spinning my wheels for two weeks trying to arrange a motorcycle pickup on the northwest coast. I spoke with David in Sales, and he assured me they would get my bike pi... See more

Company replied

Rated 5 out of 5 stars

I was very pleased with my experience with SGT Auto Transport. I needed a small truck transported from Colorado to Georgia, but every auto broker I found (including SGT) had conflicting online reviews... See more

Company replied

Rated 5 out of 5 stars

I have shipped several cars over the years and by far this has been the best experience. From entering an order on Tuesday night the car was picked up Wednesday and delivered from Florida to North Car... See more

Company replied


Company details

  1. Shipping Service

Written by the company

SGT Auto Transport is a 5-star rated auto transport management company headquartered in Bohemia, New York. Established in 2014, we are fully licensed by the Federal Motor Carrier Safety Administration (FMCSA) under MC 873392 and the U.S. Department of Transportation (USDOT) 2521690. As a BBB-accredited, A-rated company and proud recipient of the Best Mover of 2024 award, we've built our reputation on reliability, transparency, and customer satisfaction. To date, we've successfully delivered over 100,000 vehicles, served more than 75,000 happy customers, and work with a network of over 45,000 vetted carriers across the country.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 92% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Outstanding prompt service

Outstanding prompt service. Excellent communication. Early delivery of vehicle. Ease of transaction. Highly recommend this company.

June 21, 2025
Unprompted review
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Reply from SGT Auto Transport

Thank you for your wonderful feedback! We're so pleased to hear that everything went smoothly—from communication to early delivery. Your recommendation is truly appreciated, and we look forward to assisting you again down the road!

Rated 4 out of 5 stars

Decent Experience

I received my car 1 day late. Did not get any update about whereabouts of the car during transit. Everything else went great.

June 20, 2025
Unprompted review
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Reply from SGT Auto Transport

We’re glad to hear that everything else went great with your experience. We sincerely apologize for the delay in delivery and the lack of communication during transit. We understand how important timely updates are, and we’re working on improving our tracking and communication systems to prevent this in the future. We appreciate your patience and hope to serve you even better next time.

Rated 5 out of 5 stars

Everything went well

Everything went well; great driver, particularly good communication.

June 18, 2025
Unprompted review
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Reply from SGT Auto Transport

We're thrilled to hear everything went smoothly and that the driver's communication made a great impression. Thank you for your kind words—we look forward to serving you again!

Rated 5 out of 5 stars

I was impressed with the timeliness

I was impressed with the timeliness. The communication along the way. The car was in the same condition and the follow-up with pictures was impressive.

June 17, 2025
Unprompted review
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Reply from SGT Auto Transport

We're thrilled to hear that the timing, communication, and condition of the car met your expectations. Looking forward to serving you again in the future!

Rated 5 out of 5 stars

From reservation to delivery Sgt were…

From reservation to delivery Sgt were great to deal with. The driver Jose who delivered my truck was great and Bonnie made completing the transaction a breeze

June 24, 2025
Unprompted review
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Reply from SGT Auto Transport

We’re happy to hear the entire process—from reservation to delivery—went smoothly and that our team made everything easy for you. We truly appreciate your business!

Rated 5 out of 5 stars

Very Pleased

great sales team, great driver, great customer service, great results

June 22, 2025
Unprompted review
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Reply from SGT Auto Transport

We're glad you had a great experience all around. Thank you for sharing your positive feedback!

Rated 5 out of 5 stars

Quick and fast

June 23, 2025
Unprompted review
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Reply from SGT Auto Transport

We greatly appreciate your comment. Thank you for choosing to do business with us!

Rated 5 out of 5 stars

Wonderful driver

The driver was in contact with us the entire time and was very helpful and punctual. I will definitely use your services again and highly recommend you to my family and friends. Five stars from start to finish!

June 20, 2025
Unprompted review
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Reply from SGT Auto Transport

It’s great to know the driver was punctual and supportive throughout your experience. Thank you for recommending us to your family and friends—we can’t wait to assist you again in the future. Thank you for your support!

Rated 5 out of 5 stars

SGT was very responsive

SGT was very responsive. They did a great job keeping me informed at every stage of the process. The car was picked up and arrived on schedule. Everyone I interacted with was nice and professional.

June 24, 2025
Unprompted review
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Reply from SGT Auto Transport

We're glad to hear you were kept informed and that the pickup and delivery went smoothly. It’s great to know our team was professional and friendly throughout. We appreciate your support!

Rated 5 out of 5 stars

Phoenix, AZ to Miami, FL Car Transport

We contacted SGT to move our son's car from Phoenix, AZ to Miami, FL. The whole experience was really good. Agent on phone was helpful, clearly explained the process and was able to send us a copy of the agreement via email right away. I liked the fact they didn't take any money up front. Pickup in Phoenix was seamless. Super nice, courteous driver Luis who was very helpful and found a good spot nearby my son's house for the car pickup. He even picked up my son in Miami from the airport to take him to the car. Everything went smoothly for pickup and drop-off. My only recommendation would be some flexibility in picking up the car as driver had to leave next day early morning so my son had to pick up the car late at night. Overall though, great experience. Pricing was reasonable. Would highly recommend this car delivery service.

June 22, 2025
Unprompted review
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Reply from SGT Auto Transport

We’re thrilled everything went smoothly and that Luis provided excellent service. We appreciate your feedback on pickup flexibility and will keep it in mind. Thanks again for your trust and recommendation!

Rated 5 out of 5 stars

Excellent transport company to work with…

We were very pleased with this transport company. They explained the entire process of the transport and we had no issues

The driver was in contact with us so we would know when the vehicle would be delivered

Excellent transport company to work with. Would use them again if we ever need a car transported.

June 13, 2025
Unprompted review
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Reply from SGT Auto Transport

We’re delighted to hear that the entire transport process was smooth and that our driver kept you well informed. We’d be more than happy to assist you again whenever you need vehicle transport.

Rated 4 out of 5 stars

Delivery the car on time

Delivery the car on time, the handle off of the car exchange could be better. For example know which delivery person contact before hand because these days you have a lot of spam calls and scammers too.

June 14, 2025
Unprompted review
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Reply from SGT Auto Transport

Thanks for your review! We're happy the car arrived on time. We’ll improve the handoff by sharing delivery details earlier to make the process smoother and more secure.

Rated 3 out of 5 stars

Communication was sub par

Communication was sub par. Told me a specific window my delivery would arrive by and did not communicate that it was delayed.

June 19, 2025
Unprompted review
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Reply from SGT Auto Transport

Dear Asad,

Thank you for your feedback, and we sincerely apologize for the lack of communication regarding your delivery delay. We understand how frustrating it is to expect a delivery within a promised timeframe and not be informed of changes. This is not the level of service we aim to provide, and we’re actively working on improving our communication process to ensure this doesn’t happen again. If there’s anything we can do to make this right, please don’t hesitate to reach out to us directly.

Thank you again for bringing this to our attention.

Sincerely,

Rated 5 out of 5 stars

The whole experience deserves 5 stars

The whole experience deserves 5 stars! I recommend SGT Transport for your shipping needs. The transporter arrived on time and on the date that was selected. He handled my vehicle with care. My vehicle arrived on time to its destination in perfect condition. I recommend 10/10.

June 20, 2025
Unprompted review
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Reply from SGT Auto Transport

We're thrilled to hear everything went exactly as planned and that your vehicle arrived safely and on time. Your recommendation means a lot to us, and we're grateful for the opportunity to serve you.

Rated 5 out of 5 stars

Great communication and on time pickup

Great communication and on time pickup. Car was well taken care of and driver was pleasant to work with.

June 22, 2025
Unprompted review
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Reply from SGT Auto Transport

It's great to hear that everything went smoothly and the service met your expectations. We truly appreciate your support and hope to assist you again soon!

Rated 4 out of 5 stars

Good car shipping experience

The whole experience of shipping my car from Illinois to Florida was good. The only thing I wish was that there was some way to track where your vehicle is at because we did not receive any updates from the driver. I had to call multiple times to try and find out when the car would be delivered, and it was late by a day. But the driver could not have been any nicer and very accommodating for where to meet to pick up the car. There was no surprise charges, which was nice so overall, I would use this company again.

June 22, 2025
Unprompted review
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Reply from SGT Auto Transport

We're glad to hear the overall experience was positive and that the driver was accommodating. We appreciate your note about tracking updates and are working to improve that. Sorry for the delay, and we’re happy there were no surprise charges. We look forward to serving you again!

Rated 5 out of 5 stars

Solid Choice for Auto Transport

I recently used SGT Auto Transport to ship my car, and I'm happy to report a largely positive experience. After researching several companies, SGT stood out with their competitive quote and clear communication from the start.
The initial quoting process was straightforward, and I appreciated that there were no hidden fees or pushy sales tactics. They were transparent about their door-to-door service, and I felt confident in the price they provided.
Once my vehicle was scheduled for pickup, I was kept well-informed throughout the process. Their customer service team was responsive and polite, answering my questions promptly and providing updates on my vehicle's journey. The driver who picked up my car was professional and efficient, and the handover was smooth.
My car arrived on time and in the exact condition it was picked up in. The delivery driver was also courteous and made the final steps easy.
While I understand that the auto transport industry can have its nuances, my experience with SGT Auto Transport was largely stress-free and efficient. They delivered on their promises, and I felt my vehicle was in good hands the entire time.
For anyone looking for a reliable and transparent auto transport service, I would definitely recommend considering SGT Auto Transport. They proved to be a trustworthy choice for my car shipping needs.

June 16, 2025
Unprompted review
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Reply from SGT Auto Transport

Thank you for sharing your positive experience with SGT Auto Transport! We’re pleased to hear everything went smoothly from start to finish.

It’s great to know our clear communication, timely updates, and professional service met your expectations. We’re especially pleased that your vehicle arrived on time and in perfect condition.

We appreciate your recommendation and thank you again for trusting us with your car shipping needs!

Rated 5 out of 5 stars

Easy process to set up transport from…

Easy process to set up transport from Los Angeles, CA to McDonough, GA. Delivery driver was timely with delivery.

June 20, 2025
Unprompted review
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Reply from SGT Auto Transport

We're happy to hear the transport was smooth and the delivery arrived right on time. We truly appreciate your feedback!

Rated 5 out of 5 stars

It was an excellent service

It was an excellent service, good communication, my vehicle arrived in perfect condition, without any setbacks. Honestly, everything was excellent.

June 19, 2025
Unprompted review
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Reply from SGT Auto Transport

We're thrilled to hear that you had a smooth experience and that your vehicle arrived in perfect condition. We truly appreciate your trust and hope to serve you again in the future!

Rated 5 out of 5 stars

Driver communicated well with me be…

Driver communicated well with me be phone both before pick up and before delivery. He even answered during the evening prepick up. Very pleasant.

June 19, 2025
Unprompted review
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Reply from SGT Auto Transport

We're pleased to hear that your driver kept you well-informed and was responsive throughout the process, even during the evening. It's great to know you had a pleasant experience — we appreciate your support!

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