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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I hired SGT Auto Transport after spinning my wheels for two weeks trying to arrange a motorcycle pickup on the northwest coast. I spoke with David in Sales, and he assured me they would get my bike pi... See more
Company replied
I was very pleased with my experience with SGT Auto Transport. I needed a small truck transported from Colorado to Georgia, but every auto broker I found (including SGT) had conflicting online reviews... See more
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I have shipped several cars over the years and by far this has been the best experience. From entering an order on Tuesday night the car was picked up Wednesday and delivered from Florida to North Car... See more
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Company details
Written by the company
SGT Auto Transport is a 5-star rated auto transport management company headquartered in Bohemia, New York. Established in 2014, we are fully licensed by the Federal Motor Carrier Safety Administration (FMCSA) under MC 873392 and the U.S. Department of Transportation (USDOT) 2521690. As a BBB-accredited, A-rated company and proud recipient of the Best Mover of 2024 award, we've built our reputation on reliability, transparency, and customer satisfaction. To date, we've successfully delivered over 100,000 vehicles, served more than 75,000 happy customers, and work with a network of over 45,000 vetted carriers across the country.
Contact info
80 Orville Dr, Ste 100, 11716, Bohemia, United States
- 8645465038
- info@sgtautotransport.com
- sgtautotransport.com
4.3
Excellent
1K reviews
Replied to 92% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Found SGT to be very user friendly
Found SGT to be very user friendly. They provided fantastic service for my long distance transport needs as well! Tx!
September 10, 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for sharing your experience! We’re glad to hear you found our service user-friendly and that we could assist with your long-distance transport needs.
SGT works for you!
SGT works for you and complies with your requests with no hassle what-so-ever. I had to put two holds on my shipment through no fault of my own and they put the holds on and then released them immediately upon my requests. Their Chat function is impressively effective. Would use again without any hesitation.
September 23, 2025
Unprompted review
Reply from SGT Auto Transport
We’re happy to know our team was able to accommodate your requests smoothly and that our chat support made things easier for you. Thank you for your trust—we’d be glad to assist you again anytime!
SGT Auto Transport provided excellent service.
SGT Auto Transport provided excellent service—very professional, timely, and reliable from start to finish. The whole process was smooth and stress-free. I highly recommend them to anyone looking for dependable auto transport.
September 19, 2025
Unprompted review
Reply from SGT Auto Transport
We’re so glad to hear you had a smooth and stress-free experience with us. Thank you for your kind words and recommendation!
Easy to schedule
Easy to schedule. I was kept up to minute of pick up a drop off times. My G63 was meticulously cared for. Yuri was a great driver.
September 12, 2025
Unprompted review
Reply from SGT Auto Transport
We’re happy to know the scheduling was easy and that your G63 was so well cared for — thank you for recognizing Yuri’s great work!
Customer service made such an easy…
Customer service made such an easy choice. Fast delivery great prices and door to door service. Best shipping company overall
September 11, 2025
Unprompted review
Reply from SGT Auto Transport
We’re so glad to hear that! Thank you for your kind words—we’re thrilled you had a smooth experience with our fast, door-to-door service and competitive pricing.
Great rate and no hidden fees like some…
Great rate and no hidden fees like some other companies. SGT stayed in constant contact before during and after drop off. The trailer driver gave constant updates via phone.
August 31, 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for sharing your experience! We’re glad to know you enjoyed a straightforward process with no hidden fees, clear communication from our team, and consistent updates from the driver. Your feedback means a lot to us!
SGT has provided wonderful service to…
SGT has provided wonderful service to me…my car picked up on 30th August and dropped on 1st September in Atlanta.I would like especially driver …he is very humble and helpful.
September 4, 2025
Unprompted review
Reply from SGT Auto Transport
We’re so glad to hear your car was delivered smoothly and that your driver provided such helpful and humble service. Thank you for sharing your experience!
The car was picked up in a timely…
The car was picked up in a timely fashion, just wished I had a bit of advanced notice. Also the driver was very flexible with the delivery.
September 4, 2025
Unprompted review
Reply from SGT Auto Transport
We’re glad to hear your car was picked up on time and that the driver was flexible with delivery. Thank you for your feedback about advanced notice — we’ll keep it in mind as we continue improving our service.
Great Service!!
I shipped 8 vehicles from all over the country and it was a flawless experience. From the quote all the way through the drop off, SGT was in communication the whole time. Great service, highly recommend!!
August 25, 2025
Unprompted review
Reply from SGT Auto Transport
We’re so glad to hear everything went flawlessly with your 8 vehicles—thank you for trusting us and for the recommendation!
Great customer service
I used SGT Auto to transport my car from New Hampshire to Arizona. They took care of all the details. George was very helpful. They gave me a three day windows for car pickup and they picked it up as promised. My car was also delivered on time. The driver was also great as he delivered the car without any problem. I highly recommend SGT and will definitely use their services again.
-Salah Aberra
August 27, 2025
Unprompted review
Reply from SGT Auto Transport
We’re glad everything went smoothly from pickup to delivery and that George and the driver provided great support. Thank you for recommending us, and we look forward to assisting you again!
Worst Transport Experience Ever, A Total Scam of “Guaranteed Pickup” and Fraud.
If I could give zero stars I would. SGT Auto Transport is nothing more than a shady broker that pushes your job onto other random carriers, making the entire process unsafe and unreliable.
I paid $400 extra for their so-called “guaranteed pickup” and “fastest shipping.” They did pick up my car on the guaranteed date (8/18), but instead of transporting it, they simply dumped it in a random truck parking lot for seven days. If I didn’t have a GPS tracker hidden in my car, I would never have known. The company even tried to cover this up by claiming on 8/20 that my car was already “passing Oklahoma.” Reality? The GPS showed my brand-new car was sitting idle in Irvine, California until 8/24. This is beyond ridiculous.
The whole point of paying for guaranteed pickup is to ensure the car is delivered promptly. Instead, my car sat abandoned in a lot. How is that “fast shipping”? It’s a complete scam. And after all that, when the car finally arrived, it was filthy inside and out – and this was supposedly an enclosed trailer, not even open!
To make things worse, we had originally agreed on an open trailer at around $1800 with guaranteed pickup. At the very last minute, on the actual pickup day, they suddenly told me open transport was not available and my only option was an enclosed trailer for $2700. They forced me into a corner, knowing I had no choice.
SGT Auto Transport is irresponsible, dishonest, and manipulative. They collaborate with the carrier to hide facts, refuse to compensate for their failures, and leave customers helpless. I wasted hundreds of dollars on a “guarantee” that meant absolutely nothing.
If you care about your car and your sanity, avoid SGT Auto Transport at all costs. There are plenty of legitimate companies out there, but this is not one of them.
August 26, 2025
Unprompted review
Reply from SGT Auto Transport
Dear Shang,
We truly appreciate you taking the time to share your feedback, and we are very sorry to hear that your experience left you feeling this way. At SGT Auto Transport, we take such concerns seriously, and while we understand your frustration, we would also like to clarify a few key points to ensure an accurate representation of what occurred.
First, regarding your statement about fraud and scams — we want to emphasize that SGT Auto Transport is a licensed and registered auto transport broker with FMCSA and USDOT, and we take pride in operating with full transparency and accountability. We understand your disappointment, but it is important to note that such claims are not accurate.
As per your agreement, you selected and paid an additional fee for our Guaranteed Pickup service, which ensures your vehicle is picked up on the exact date requested. That commitment was fully honored, as your vehicle was indeed picked up on the guaranteed date of 8/18.
Regarding delivery, while pickup can be guaranteed, all delivery dates provided are estimated, not guaranteed, due to the many real-world factors that can affect cross-country logistics (e.g., traffic, route restrictions, weather, carrier schedules). In your case, the vehicle was delivered on the exact estimated delivery date outlined in the agreement. While it arrived later in the day, it was still completed within the timeframe provided, which is considered fully compliant with industry standards for a cross-country route of over 2,600 miles.
In terms of the enclosed transport option, this was not a requirement but an upgrade option we presented in the spirit of transparency, as some customers prefer the additional protection. We apologize if it felt otherwise and regret that this led to dissatisfaction.
We also regret that the vehicle’s condition upon arrival did not meet your expectations. While enclosed transport minimizes exposure to the elements, it does not always prevent dust accumulation during long journeys. Still, your concern is valid, and we will be sharing this feedback with the carrier involved.
Please know that our goal has never been to mislead or cause stress — it is to provide reliable service and peace of mind. While we understand your frustration, the service provided was in line with the agreement, and your car was picked up on time and delivered safely across the country.
We appreciate your feedback, as it helps us continue improving. Should you wish to discuss this further, our dedicated team would be glad to assist directly.
Sincerely,
SGT beats Road Runn....
Strongly recommend, I signed up with one company to ship my car three weeks out from desired shipping date. The Friday before the Monday shipping date, I had no answers but automated non-update emails. As is often the case, we were on a tight timeline and if the shipping company didn't pick up on time, I'd be in big trouble. I read more reviews and realized I had chosen too quickly so switched to SGT. They were responsive, they were super helpful (from setting up appointment to updates), and they got the job done ontime and fast.
August 11, 2025
Unprompted review
Reply from SGT Auto Transport
Thank you so much for your kind words! We’re thrilled to hear that our team was responsive, helpful, and able to get your car shipped on time. We know how important timing can be, and it’s great to hear we could make the process smooth and stress-free for you. We truly appreciate your trust in SGT and look forward to serving you again in the future!
AVOID AT ALL COSTS
SGT Auto Transport is a predatory scam operation disguised as a legitimate business. What should have been a simple California to Florida car transport became a nightmare of extortion and incompetence.
We booked a month in advance and agreed to $1,239 with a 3-day pickup window. Despite having a whole month to arrange a driver, SGT completely failed to show up, then had the audacity to demand an additional $76 to proceed - classic bait-and-switch tactics. They made our original contract completely worthless by forcing us to sign a new one with their inflated pricing. They deliberately lowball quotes to trap customers, then extort extra money when you're desperate and have no choice.
Even after paying their ransom fee, SGT continued failing spectacularly. Pickup was delayed another day, and our car arrived a full day LATE, missing even their 7-day delivery window. Their communication was nonexistent - just excuses and demands for more cash.
When we demanded compensation for their multiple failures, SGT offered the most insulting response imaginable: $50 in worthless restaurant.com vouchers. These restrictions-laden discounts are useless for people who cook at home, but SGT apparently thinks customers are stupid enough to accept this garbage as meaningful compensation. They can demand real money from you but won't provide real money back when they screw up.
SGT operates purely on customer desperation. Once you're committed, they know you're trapped and will pay whatever they extort. Their entire business model is built on deception, delays, and treating customers with complete contempt.
Save yourself the agony - use ANY other transport company. SGT will rob you blind, waste your time, then insult your intelligence with worthless vouchers. This company is a disgrace that deserves to be shut down.
August 22, 2025
Unprompted review
Reply from SGT Auto Transport
Dear Andrew,
Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations, and we would like to take this opportunity to clarify a few important points and provide context regarding how our process works.
As outlined in our Terms and Conditions, SGT Auto Transport operates with estimated pickup windows, not guaranteed dates and times, unless our Guaranteed Pickup service is specifically selected. These windows are designed to reflect real-world market conditions, which are inherently dynamic and can be impacted by a number of factors outside of any broker’s control — including route demand, fuel prices, weather conditions, and carrier availability.
With regard to the additional rate presented, this was not a “bait-and-switch” but an adjustment based on current market conditions at the time of dispatch. When carriers request higher compensation to complete a route, our responsibility is to inform customers transparently and present available options. You were given the option to accept or decline, and by moving forward, the adjusted contract was willingly signed. While we always strive to honor original quotes, market changes may at times require flexibility in order to secure timely transport.
Concerning the compensation offered, it is important to note that the restaurant discount codes were provided and accepted as a goodwill gesture in acknowledgment of your frustrations. It is therefore unfair to later claim that the compensation was “worthless” after having accepted it in resolution. These codes are widely used and valid, though we understand they may not meet every individual’s lifestyle preferences.
Finally, we must respectfully address your characterization of SGT Auto Transport as a “predatory scam operation.” This statement is both inaccurate and defamatory. We are a licensed, registered, and longstanding auto transport broker with thousands of satisfied customers nationwide. We operate transparently under DOT regulations and with clear contracts, terms, and conditions that each customer reviews and signs before we proceed. While no transport process is without its challenges due to the many variables involved, accusations of fraud or predatory practices are untrue and misrepresent the nature of our business.
We have forwarded your comments to our Quality Assurance Team for internal review to ensure that all communication and procedures followed in your case align with our standards. We remain committed to continuous improvement, transparency, and professionalism in serving our customers.
Sincerely,
As a first timer
As a first timer, we had a great experience shipping our car from Florida to Colorado. The carrier driver, Magzhan, was top-notch. The service and communication from the carrier and SGT was excellent. I would highly recommend SGT to anyone looking to have a vehicle transported.
August 16, 2025
Unprompted review
Reply from SGT Auto Transport
We’re so glad your first experience went smoothly and that Magzhan provided excellent service. Thank you for recommending us!
Highly Recommened
Great customer service and vehicle was picked up and delivered as promised. Fair pricing as well.
August 7, 2025
Unprompted review
Reply from SGT Auto Transport
We’re happy to hear you had a smooth experience with fair pricing and on-time delivery. Thank you for choosing us!
SGT Honest Review
**Update: They refunded me $170 out of $1600 as a "resolution"**
Do Not Use this Company!! I booked with them to transport from San Diego to MS. They initially contracted me at $1150 and then did a bait and switch and charged me $1600 once the driver was assigned. My son was done with his internship in CA and ready to return to college so I paid the higher price. Then when it came time to deliver the vehicle to MS, they claimed they could not deliver it to the address because there was no where to turn around when another transport company picked the vehicle up from the exact same location - he just drove around the block to get back to the highway. Driver was rude and hung up on me several times, not to mention he could not speak good English!
August 13, 2025
Unprompted review
Reply from SGT Auto Transport
Dear Mrs T Jones,
Thank you for sharing your feedback. We’d like to clarify that since your review was posted, our team reached out and worked with you to fully resolve the matter. An agreement was reached and accepted, and we’re glad we could come to a fair resolution together.
As the situation has been addressed and resolved, we hope this is accurately reflected in your review so that others can see the complete outcome of your experience with us.
We sincerely appreciate the opportunity to make things right and thank you again for allowing us to do so.
Great experience !
Easy to deal with and great communication, my car arrived earlier than expected, fair price and good customer support.
August 7, 2025
Unprompted review
Reply from SGT Auto Transport
We’re glad to hear your car arrived ahead of schedule and that you had a smooth experience with our team. Thank you for your feedback!
I was originally scheduled for an Aug…
I was originally scheduled for an Aug 11-13, 2025 pick up. But a driver was assigned and was immediately available for my desired date (8/9/25) of transport. The dispatcher was in touch with me regarding any changes of pick up or driver assignment. The driver himself was timely and peofessional. It was a great experience.
August 8, 2025
Unprompted review
Reply from SGT Auto Transport
We’re happy we could arrange your transport earlier than expected and that everything went smoothly with both communication and pickup. Thank you for sharing your experience!
Repeat Customer Honest Review
Second time using the company and both times I have had a great experience. I highly recommend the company and I will be using them again in the future and will refer them to all my friends and family who are ever looking to transport a vehicle. Thank you to everyone who made the entire start to finish process smooth and easy and pleasant.
August 4, 2025
Unprompted review
Reply from SGT Auto Transport
Thank you for being a returning customer! We're thrilled to hear everything went smoothly again and truly appreciate your continued trust. If you ever need us in the future, we’ll be here to help!
Great driver in Rafael
August 3, 2025
Unprompted review
Reply from SGT Auto Transport
Thank you! We're glad to hear you had a great experience with the driver.
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