Shaadi.com 

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Rated 2 out of 5 stars

Disgusting. I was tricked in to upgrade from Premium to VIP, with a promise that selected High Net Worth proposal that are not in Premium will be offered. It's a fraud. RM are untrained, I gave her ou... See more

Rated 1 out of 5 stars

I am a VIP member of Shaadi.com. I reported a fake profile about 2.5 months ago and also shared detailed information regarding that profile. However, the only action taken was that the profile was h... See more

Company replied

Rated 1 out of 5 stars

Terrible app and customer service. I paid for a service, but key features and verification didn’t work. Support had me troubleshoot, but their own app blocked screenshots needed to resolve the issue.... See more

Company replied

Rated 1 out of 5 stars

They gave me vip membership said we have vip so many girls in our data base to give you for your son, I took vip membership but very first day I came to know that whatever we are looking in shaadi.com... See more

Company replied

Company details

Information provided by various external sources

http://t.co/xb2OjBxYfv is the World's No.1 Matchmaking Brand on Twitter. Join us on an amazing journey to share, discuss, take a stand & find happiness.


Contact info

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Experience worth it - sharing it in my shaadi.com review.

Shaadi.com provide good platform for me to find a compatible partner. I have used mobile app and its user friendly. Communicating with interested partner is also easy. Customer support is responsive when I had queries about profile authentication Luckily, I found my partner within six months of joining.

February 5, 2025
Rated 1 out of 5 stars

Found app Very bad experiences non…

Found app Very bad experiences non recommended

March 14, 2025
Unprompted review
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Reply from Shaadi.com

Dear valued customer,

We are extremely sorry to know you had a negative experience. We are committed to making your matchmaking journey as smooth as possible and helping you find the one. Do help us understand your incident better by writing to us at help@shaadi.com and we will ensure to look into it at the earliest.

Rated 1 out of 5 stars

Very dodgy website

Very dodgy website. Feels like over time they are becoming more dodgy. My profile got deleted all of a sudden and I had no idea why. I contacted them and as usual it takes them a good 48 hours to get back to anyone. They said my profile had violated some terms and conditions - and I honestly had no idea what. I emailed them with a reply of which term and condition was violated. I have a screenshot of their response - which I was able to attach to this. No useful answer at all. Just a repetition of the same original answer. They can't even explain what the reason was. Full of scammers.

March 10, 2025
Unprompted review
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Reply from Shaadi.com

Dear valued customer,

Your security is our priority. As India’s trusted matchmaking platform, we are committed to helping you find the one safely. Your data is collected to ensure authenticity of the profiles and platform. We assure you the same is in safe hands. Do read our privacy policy https://www.shaadi.com/shaadi-info/index/privacy or write to help@shaadi.com to know more.

Rated 1 out of 5 stars

I had a terrible experience with…

I had a terrible experience with Shandi.com, and I strongly advise everyone to stay away from this platform. I paid ₹15,000 for a 3-month package based on their commitment that I would be able to talk to 3–4 proposals every week.

However, it has now been two months, and they have completely failed to deliver on their promises. Every time I ask them why nothing is happening, they come up with the same excuse: "No one is picking up the phone" from the profiles they supposedly shortlisted for me.

The truth is, they haven't arranged a single phone conversation with anyone in the last two months! It feels like they took my money and are just making excuses instead of providing the service they promised.

Their customer service is pathetic, their promises are false, and their process feels like a complete scam. I am highly disappointed and feel cheated. Please don't waste your money and time on Shandi.com.

March 12, 2025
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Reply from Shaadi.com

Dear valued customer,

We are extremely sorry to know you had a negative experience. We are committed to making your matchmaking journey as smooth as possible and helping you find the one. Do help us understand your incident better by writing to us at help@shaadi.com and we will ensure to look into it at the earliest.

Rated 1 out of 5 stars

My account got deleted for some reason…

My account got deleted for some reason I don’t , Contacted customer service did not offer any discount or Help cannot log back into my old account. Had to create a new account now cannot even email anybody this is fraud. Nobody use the service anymore. They take your money, but do not give you any customer service.

February 26, 2025
Unprompted review
Shaadi.com logo

Reply from Shaadi.com

Dear valued customer,

Your security is our priority. As India’s trusted matchmaking platform, we are committed to helping you find the one safely. Your data is collected to ensure authenticity of the profiles and platform. We assure you the same is in safe hands. Do read our privacy policy https://www.shaadi.com/shaadi-info/index/privacy or write to help@shaadi.com to know more.

Rated 5 out of 5 stars

Had taken break from marriage searching…

Had taken break from marriage searching but resumed with shaadi.com's help. Ability to pause and restart my profile was convinient. I was able to browse anonymously without alerting profiles. I met Meera, a month ago, and am loving her company. We are going to get engaged in a month.

March 6, 2025
Rated 5 out of 5 stars

I live overseas and was struggling to…

I live overseas and was struggling to find a partner from my home country. International search option helped me connect with people with similar roots. I liked that I could have video calls before making any travel plans. I successfully found a life partner who is ready to relocate with me.

March 5, 2025
Rated 1 out of 5 stars

I give one start just let ypu know that…

I give one start just let ypu know that shaadi.com vip is a big scam. They watch the guy who take the membership for long time they figure out this is a easy candidate to loot. Shaadi.com VIP service is a scam they do nothing weekly they give you one that you already been talking to same proposal. This is ultra fraud

February 27, 2025
Unprompted review
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Reply from Shaadi.com

Dear valued customer,

We are extremely sorry to know you had a negative experience. We are committed to making your matchmaking journey as smooth as possible and helping you find the one. Do help us understand your incident better by writing to us at help@shaadi.com and we will ensure to look into it at the earliest.

Rated 1 out of 5 stars

Shaadi.com

Shaadi. com is just a fraud website. You can't chat with people of your interests even after you have paid for their premium subscription. Both members have to be premium members to chat or exchange contact info. Shaadi . com has also increased the price three folds so now it has become a total and absolute waste of time and money.

February 25, 2025
Unprompted review
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Reply from Shaadi.com

Dear valued customer,

We are extremely sorry to know you had a negative experience. We are committed to making your matchmaking journey as smooth as possible and helping you find the one. Do help us understand your incident better by writing to us at help@shaadi.com and we will ensure to look into it at the earliest.

Rated 1 out of 5 stars

I have bad experience of Shadi.com

I have bad experience of Shadi.com. I become VIP member for my Son. My contact person in Shadi.com was Alka Patel. Most of the time she was on leave due to her family problems. Whenever she was available I was suggesting her girls profile for my son. I did not get proposal from shadi.com as they committed. I paid Rs. 35000/- for VIP membership. Very bad experience.

April 1, 2024
Unprompted review
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Reply from Shaadi.com

Dear valued customer,

We are extremely sorry to know you had a negative experience. We are committed to making your matchmaking journey as smooth as possible and helping you find the one. Do help us understand your incident better by writing to us at help@shaadi.com and we will ensure to look into it at the earliest.

Rated 1 out of 5 stars

I paid and submitted my overseas ID and…

I paid and submitted my overseas ID and my account unfreeze after 5 Time now again my account under review for same reason.

I met 3 fake girls who using fake ID and This website can't prevent them to join this app. Start face scanning process for safety. Many fake profile here like dating app.

February 20, 2025
Unprompted review
Shaadi.com logo

Reply from Shaadi.com

Dear valued customer,

Sorry to hear about your experience. Shaadi.com constantly works towards making the app a safe space with a rich and authentic match pool so that you can find the one. We are constantly updating our authentication process towards building a safer community. Please write to us at help@shaadi.com with details so we can address your incident promptly.

Rated 1 out of 5 stars

Women beware

Women beware , this platform is full of scammer profiles and paltform's security and verification process is completely lacking in safeguarding women. I am being targeted by scammers with profiles they create from same template with an AI picture . Initially I reported a profile which was subsequently deleted. Now they are creating fake profiles everyday and I get two interests daily for profiles created with same template that even a 4year old can identify but Shaadi's so called verifications that they keep mentioning about in their scripted responses are completely helpless in stopping these scam profiles. It's left to us to report and they then take down individual profiles only for two new ones to sprout up next day. It almost feels like an inside job. I have reported two profiles daily over last three weeks and there is no sign of them stopping. I had spoken to one of them in the beginning which is when I learned it was a scam profile that conducts the typical online romance scam that's well published elsewhere . But through shaadi I then met another person face to face who created this whole fake character and life before I was able to expose his fraud in time. This is a dangerous platform and can ruin your life. Stay away from shaadi.com.

Note that all good reviews are single reviews from fake bots and profiles with sophisticated AI generated review format for instance mum suggested the service after reading other good reviews. Trustpilot has 61% 1* reviews , mum needs some education in identifying positive reviews. All positive reviews have same pattern, the person will highlight two or three specific features and in the end say that they met their partner or wife through shaadi. Same template review just like template scammer profiles on their website. I think it is an inside job and I will be reporting this platform to action fraud.

Save yourself, raise awareness and stay away from Shaadi.com lest your life will be ruined by scammers and fraud people who are operating beyond online scamming into the real life via this platform . Scammers are making a mockery of their support team by creating new profiles everyday.

February 18, 2025
Unprompted review
Shaadi.com logo

Reply from Shaadi.com

Dear valued customer,

Sorry to hear about your experience. Shaadi.com constantly works towards making the app a safe space with a rich and authentic match pool so that you can find the one. We are constantly updating our authentication process towards building a safer community. Please write to us at help@shaadi.com with details so we can address your incident promptly.

Rated 1 out of 5 stars

Worst company of all time loot ur money…

Worst company of all time loot ur money and get u scammers and fraud people online never ever trust them many relatives and fraud happened even with my friends dark secrets of this shady business be aware

January 6, 2025
Unprompted review
Shaadi.com logo

Reply from Shaadi.com

Dear valued customer,

We are extremely sorry to know you had a negative experience. We are committed to making your matchmaking journey as smooth as possible and helping you find the one. Do help us understand your incident better by writing to us at help@shaadi.com and we will ensure to look into it at the earliest.

Rated 1 out of 5 stars

VIP Shaadi is a Scam

VIP Shaadi is a Scam – I’ve Disputed the Charge with My Bank!

I paid $1,000 for VIP Shaadi’s so-called “premium” matchmaking service, but it was a complete waste of money. They promised personalized matchmaking, exclusive profiles, and a dedicated relationship manager—but none of that actually happened.
• The matches were irrelevant and not tailored to what I was looking for.
• The relationship manager was useless—barely responsive and not proactive at all.
• When I asked for a refund, they refused! Instead, they had the audacity to tell me to “transfer the service to a friend or relative.” Why would I pass on a terrible service to someone else?

Since they refused to refund me, I have now disputed the transaction with my bank. Let’s see how they plan to keep my money when I have officially rejected their service. I refuse to let them take advantage of people like this.

Final Verdict:

VIP Shaadi is nothing but a scam. If you’re considering signing up, DON’T DO IT. You’ll just end up frustrated and out of pocket.

I’ll update this review once the dispute is resolved. If you’ve had a similar experience, dispute the charge with your bank! Let’s not let them get away with this.

January 20, 2025
Unprompted review
Shaadi.com logo

Reply from Shaadi.com

Dear valued customer,

We are extremely sorry to know you had a negative experience. We are committed to making your matchmaking journey as smooth as possible and helping you find the one. Do help us understand your incident better by writing to us at help@shaadi.com and we will ensure to look into it at the earliest.

Rated 1 out of 5 stars

It is fraud

It is fraud. Don't waste your money. People cannot even read your messages. They want more money. Asking to become a VIP member and want to have a middle man in between.
Stay away.

February 2, 2025
Unprompted review
Shaadi.com logo

Reply from Shaadi.com

Dear valued customer,

We are extremely sorry to know you had a negative experience. We are committed to making your matchmaking journey as smooth as possible and helping you find the one. Do help us understand your incident better by writing to us at help@shaadi.com and we will ensure to look into it at the earliest.

Rated 3 out of 5 stars

Illiterate Corporate Scammers

They are a bunch of illiterate folks. When I forwarded an attachment with my ID for verification purposes, they claim that they did not receive it. Have decided to delete my account in May 2025 when it is time to renew. Deletion based on:
> if you use their regular service useless profiles sent to you. Use their assisted services and it is very expensive. Even if you use assisted services, they don't send profiles based on your preferences.
>Expect you to waste your time to cave into their demands. Don't really care that you are working. They call at the worst times possible.
>

November 8, 2024
Unprompted review

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