Shades Blinds Reviews 

3,022
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 542 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the professional and efficient service, noting the punctuality and helpfulness of the staff from initial measurement to fitting. Many people appreciate the reasonable pricing and the overall smooth process, often highlighting clear communication and quick installation times. However, some customers noted product issues, such as blinds not fitting correctly, being the wrong type or color, or arriving faulty. A few others felt installation quality was inconsistent, with blinds poorly fitted or having operational problems. Some reviewers also experienced unprofessional or defensive staff interactions and poor communication regarding order details or delays.

What people talk about most

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Staff

Reviewers mention positive feedback about staff, consistently praising their professionalism, friendliness,... See more

Product

People report ambiguous experiences with product, with many customers expressing satisfaction with their... See more

Price

Customers consistently note positive experiences with price, often describing them as good, fair, reasonable,... See more

Quality

Clients share ambiguous opinions on quality, with many reviewers expressing satisfaction with the good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Milo was very professional when he came round to measure up. He rang me 30 mins before the appointment as I had requested. He treat the house with care and made sure to wipe his feet on the doorma... See more

Company replied

Rated 5 out of 5 stars

What a stress free experience we have enjoyed with Shades Blinds? From arranging an appointment to the friendly, professional and efficient measuring by Josh over two large box windows with vertical... See more

Company replied

Rated 5 out of 5 stars

Sales Rep was on time and tracking service made it easy to see when he would arrive. He was well mannered, professional. I was kept up to date by email that fitting day was on schedule. Young man who... See more

Company replied

Rated 5 out of 5 stars

Blinds fitted by Robert quicker than I expected,even though there was a slight problem with my kitchen window frame he professionally found a way around the problem.A credit to the company


Company details

  1. Window Treatment Store

Information provided by various external sources

Shades Blinds Glasgow have been serving customers in Scotland’s Central Belt for over 30 years, offering the most comprehensive range of window blinds, covering Glasgow and many locations beyond, such as Ayr, Irvine & East Kilbride. Here at Shades Blinds in Glasgow City, we manufacture top quality products, at exceptional value for money, all made to measure window blinds on all blind ranges: that has always been our trademark.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 91% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.4

All reviews

(3,022)

508 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The controls of most of the blinds were…uneaven

The controls of most of the blinds were not set at same length so the blinds pulled up uneven, because all the strings were not tied in a know so came right out the little enclosure, I know it’s a bit silly but it’s pretty awkward to get them all same.
Also the the wee enclosure for the strings were not put on properly.

April 3, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Thank you for taking the time to post your review.

We are very sorry that your experience was not up to the high standard that we normally offer our customers.

Shades Blinds

Rated 3 out of 5 stars

The blinds were what we ordered but the…

The blinds were what we ordered but the main blind at the balcony is almost 2inc of the floor and the other one is almost an inch short. I hope this can get sorted as I was going to phone you thanks, will wait for your response

May 6, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Thank you for taking the time to post your review.

We are very sorry that your experience was not up to the high standard that we normally offer our customers.

Can you email pictures of the issues you have to the customer service team at contactus@shades-blinds.co.uk please

Rated 5 out of 5 stars

Beautiful blinds

Beautiful blinds
Great communication and advice provided
Nothing too much trouble
I’d love Roman blinds for my living room so I will be back
Many thanks

May 7, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Revived my blinds very quickly from…

Revived my blinds very quickly from survey to fitting, Everyone was very helpful and he blinds were an excellent price.

May 6, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Shades Blinds Excellent

From beginning to end this was a pleasant experience. Rep who came to see us was polite and extremely knowledgeable. Product was of excellent quality, and work was carried out within the week. Definitely will choose Shades Blinds again!!!

April 24, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 1 out of 5 stars

Did not get email receipt for deposit

Did not get email receipt for deposit. Took 2 weeks to get it after numerous phone calls to them. Also did not turn up on due date, not even a phone call to let my 82 year old mother they couldn't make it. A week later than planned it was fitted. Never using them again and definitely would not recommend. Avoid at all costs.

April 30, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Thank you for taking the time to post your review.

We are very sorry that your experience was not up to the high standard that we normally offer our customers.

Shades Blinds.

Rated 5 out of 5 stars

Bedroom blackout blinds

I needed two blackout blinds for the bedroom my grandchildren will use.
Blinds, picked,measured and fitted within a week.
Kept informed regarding delivery and fitting.
No complaints and would recommend.

April 30, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Shutters were supplied and fitted as…

Shutters were supplied and fitted as advised, good price and fitter was great and made sure everything up to spec

April 16, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

We are delighted with the service from this company.

We are delighted with our blinds and with the service from the company. From the initial visit, when our options were explained and measuring done, to the follow up for fitting which happened within a week the experience couldn't have been better. We were amazed at the low price too, especially as we ordered five blinds! We would certainly use this company again.

April 24, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Gary arrived on time gave a great…

Gary arrived on time gave a great service with no pressure although I thought I would get my new blinds a bit quicker than having to wait almost two weeks I’m looking forward to getting them done

April 24, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 1 out of 5 stars

Cancelled at last minute.

Everything went great right up to install day. 2 Hrs before scheduled spot i was left voicemail and email saying my order was cancelled as the product was obsolete and they hadn’t even made it?? this was over three weeks ago and they will not reply to my requests for a refund. terrible service and now have to claim through credit card.
Update 12/05/26 after contacting my Credit card they have repaid me, still nothing from Shades. I would avoid.

April 10, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Can you email your postcode and door number to contactus@shades-blinds.co.uk please as the ID Number you provided does not register on our system

Rated 5 out of 5 stars

Incredibly good

Incredibly, good company to deal with. Phoned for an appointment recently, well received, and the salesman Gary, arrived within days of my call. Fantastic tracking service, kept me up to date, of his arrival, which was right on time. His attitude in measuring, and showing samples, and advice was simply exemplary. This is the best, for genuine customer service, and trust. My new blinds will arrive soon, and I will respond again. Oh and the price was budget friendly. Good company to deal with, thoroughly recommended, they will not leave you in the shade, more of a brilliant shade of satisfaction guaranteed.

April 23, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 5 out of 5 stars

Shades Blinds

Fantastic service from start to finish & over the moon with the blinds, would recommend Shades to anyone looking for new blinds⭐️⭐️

April 21, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

Rated 1 out of 5 stars

Poor

Upon paying, I chose a delivery slot of between 9am & 2pm. Received a message on day of delivery saying fitter would be here between 15:30 & 17:30? Fitter had probably not even left my street when the clip on the cord broke.

April 21, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

Thank you for taking the time to post your review.

We are very sorry that your experience was not up to the high standard that we normally offer our customers.

Can you email pictures of the issues you have to the customer service team at contactus@shades-blinds.co.uk please

Rated 5 out of 5 stars

Great service

Allan was very helpful and knowledgeable.
Very quick service from start to finish.

April 21, 2026
Unprompted review
Shades Blinds logo

Reply from Shades Blinds

It's great to see your 5* review thank you for sharing.

Best Wishes.

Larry.

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