Shanara Beauty Reviews 

113
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TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Her husband Kyjar who deals with her enquiries at the time pressured me to give a deposit for the wedding day before the trial as he kept saying the dates were going fast. Regrettably I did because it... See more

Rated 1 out of 5 stars

Would give 0 stars if possible. The makeup is extremely heavy and cakey, and not tailored to your features. On top of that the customer service is beyond poor; there is a severe lack of communication,... See more

Rated 1 out of 5 stars

Shanara turned up late to my sisters booking She was over 2 hours late Kyjar and shanara both didnt pick up calls or respond to texts Eventually giving some bs excuse about how her grandma was i... See more

Rated 1 out of 5 stars

Booked Shanara in August 2018 for bridal make up in April 2019. She is extremely unprofessional. Cancelled on me 3 days (yes 3 days) before my wedding citing reason for cancellation as "cousin sisters... See more

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Company details

  1. Beauty & Well-being

Information provided by various external sources

We provide a bespoke makeup service for clients in London and internationally, we offer anything from Party Makeup to Bridal Makeup.


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1.4

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TrustScore 1.5 out of 5

113 reviews

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1.4

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(113)

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Rated 5 out of 5 stars

One to One Class

Hi Shanara and Kyjar, I don’t know where to start but would just like to say a big thank you for my experience with the one to one class today! The minute I stepped into your home I felt at ease and I didn’t feel nervous or uneasy. I was asked if I was okay and if I wanted a tea or coffee which was a really nice ice breaker between myself, Shanara and Misba (model). It felt like I was at my friends house just chatting away and I felt very comfortable before I started which was cute. Even went off topic and talked about labour and birth stories 😂😂. I was also reassured by Shanara as she boosted my confidence every step of the way which was a really nice reminder that I can DO this and I am capable to do it 😄. The look we created together was just stunning that I couldn’t believe I could achieve that myself! Even after everything was complete I was able to ask any extra questions and spent time with the little one which was the best as I got some hugs too haha 😆 So thank you so much for pushing me to do what I love the most and helping me build my hobby as a career in the future In Sha Allah! I have gained massive respect for you both and hope no one can stop you guys from doing whatever you want In Sha Allah! ☺️ once again thank you for your time with me and I hope we bump into each other in the future! 🌸💕

December 1, 2019
Unprompted review
Rated 5 out of 5 stars

Makeup

Shanara did my makeup two years ago for my mendhi wedding, it was amazing she was so lovely kind. She went with what i wanted, because i have dark skin i felt so scared she made me feel at ease on both days. Best makeup artist i have ever come across as well as her sisters they are all amazing Mashaa Allah x
Keep up the amazing work dont worry allah is watching them people.
xxx

November 21, 2019
Unprompted review
Rated 5 out of 5 stars

Seek Legal Advice

You have conducted and held yourself extremely well. You have grounds to take this family to a Civil Claims Court and sue them for Defamation and Libel. Please start making a record of all information from the other party.

I work for one of the leading Solicitor Firms in London and have just emailed over my contact details to you, feel free to get into contact with me.

Carry on with the amazing makeup and service!

November 11, 2019
Unprompted review
Rated 5 out of 5 stars

Amazing Artist

At first I was skeptical to hear what had happened with Shanara and a recent client, as there are always two sides to a story. However, after reading Shanara's part and coming on here and seeing the string of negative reviews left by the family this just strengthens Shanara's statement confirming that the family are indeed abusive and bad charactered.

I did a 1-2-1 Class with Shanara back in 2017, and the service was excellent and super professional! They both run the business like clock work!

The family should be absolutely ashamed of themselves, but I doubt they have any shame.

Shanara keep up the excellent work!

November 11, 2019
Unprompted review
Rated 5 out of 5 stars

Be strong

I’m so sorry that you are getting all these fake comments from such a disgusting family. How can one try to defame another after promoting themselves as such a great muslimah? It shows that blood can be so dirty, but God will deal with them, if he isn’t already as one of them is ill. They need to stop all this vileness and focus on themselves. From comments they made to the curious public is atrocious, makes your whole story every more reliable. Especially the brother...how does one act like the biggest kutti ever? Honestly you should take legal action, on this nasty family

November 11, 2019
Unprompted review
Rated 1 out of 5 stars

Leveling the playing field

I've had a look at the reviews below and I can honestly say that this MUA has been giving the wrong information, to gain support which I will discuss below. These review are suppose to reflect her service, but I see reviews vouching for her and I find it difficult to believe that these are her previous customers coming to her aid. Seems to me like she has asked her people to put positive review to improve her ratings.

Onto the false information, one of the reviews below reads 'Please don’t believe the string of reviews below this one that are made by a disgusting family that refused to pay Shanara and kicked her out after verbally abusing her. Apparently she ‘faked a panic attack’ which shows how horrible these people are. No class, just a cheap family who got out of paying for bridal makeup when they knew what they were signing up for'. I happen to be from this family and this comment seems completely biased to me. The first thing I would like to point out is that the money was paid in full, after the MUA decided to threaten my family by saying she would call the police futhermore she took a deposit so her not getting paid is out of the question. So to the person who wrote this review your beloved MUA is lying to you, but I'm guessing the people putting these fake reviews already know that.

It seems strange to me that her customers would come to her aid and at the same time have any sort of insight into what actually happened that day, unless of course they are affiliated with said person. Rendering the positive reviews below useless as the have complete bias towards this MUA.

This is only business, with that being said my vote is 1/5. I'm openly voting 1 to counter the fake positive reviews. You get 1 for turning up even though it was 2 hours late.

This is only Business but I'm sure you'll take it personally, going on the reviews on this page.

November 11, 2019
Unprompted review
Rated 5 out of 5 stars

FAKE REVIEWS

DO NOT! I repeat, DO NOT believe those fake reviews. A bride and her family are now taking time out of their pathetic lives to write fake reviews on here after harassing this poor makeup artist. This makeup artist is talented, professional and so so humble. Don’t believe this petty family who couldn’t afford a makeup artist, couldn’t pay for her services and now is spreading around false news. You can clearly tell the reviews were posted consecutively by the same person! Gosh some people! It’s like they have nothing better to do! Absolutely pathetic!

November 11, 2019
Unprompted review
Rated 1 out of 5 stars

I booked her for my Sisters wedding

I booked her for my sisters wedding Her make up is atrocious, she came 3 hours late to my house when she said she’ll be at my house in 10 minutes my day was ruined!

She wanted cash in hand and I wanted a receipt but she was very rude, loud and furious 😡 she had a really load tone on her. I was holding the cash I’m my hand I didn’t want to give it to her in the first place but she started playing tug of war with the money with me so I let it go! My mother wasn’t happy when she saw the make up so wasn’t the bride herself the day was a shamble.

November 10, 2019
Unprompted review
Rated 1 out of 5 stars

Worst make up artist ever

Wished there was a option to give her 0 stars because even 1 star doesnt justify how bad she was....really unprofessional and demands cash to evade tax I'm assuming mite have to report her for that so they can look into it....plus she looked like a mess the whole time panicking no wonder the service was so bad....I'm sorry I'm not one for writing reviews but just thought I should warn people so there big day isnt ruined......I see on here allot of fake reviews from people that didn't even use her services, defending her and are pointing the blame at one unhappy family who paid the price for hiring her and in return getting there big day ruined...this is a bizarre accusation as from what I can see there is more then one set of people with negative reviews dating way back to 2017 n before....anyways more to the point people should be free to write a review of there experience on here as this is a site made for reviews be it positive or negative....so to that fake lawyer suggesting to build up a case against this you need to find a new profession as I cant see you winning many cases maybe you are also looking to rip clients off for their money

November 10, 2019
Unprompted review
Rated 5 out of 5 stars

Don’t believe the fake negative reviews!

Don’t believe the fake negative reviews on this! It’s a troll of a client who ended up becoming extremely abusive to Shanara!
I’ve had my makeup applied by Shanara twice now, both times it was beyond flawless and impeccable. She made sure I was happy with everything and was extremely humble and attentive. Her husband Kyjar is very hospitable also. Thank you so much - Nahid xx

November 10, 2019
Unprompted review
Rated 1 out of 5 stars

Extremely unprofessional and rude

As there is somewhat of a review war going on here I thought I should add my experience/review.

I hired Shanara just under a year ago and all I can say is that she was utterly unprofessional. She turned up over an hour late and demanded full payment (which I paid without any quibble as I didn’t want to ruin my day more than it already had been). I was given two different reasons for Shanara being late, one was via phone by her business partner and another by Shanara when she arrived.

Regardless of the excuses, having a business which is completely based on TIME MANAGEMENT and turning up late is just unacceptable. The makeup was of course rushed and not the standard I expected, granted she made some adjustments when requested.

Shanara generally had a rude demeanour and wasn’t very approachable. It was an extremely stressful point on my wedding day and she didn’t give any reassurances and wasn’t apologetic about her tardiness at all.

Shanara needs to better understand that her time management can ruin a persons/people’s biggest day and that she is providing a SERVICE which people are paying her for. If you are over an hour late it is a failure of service on her part. We all hold other companies to account when a paid service is late or not to the standard as advertised/expected so Shanara should also be held accountable.

November 10, 2019
Unprompted review
Rated 1 out of 5 stars

Ruined by association!

She is not an honest person. She lies, spreads rumours and if your like my cousin who booked her sister (Mohima) for wedding day, she will make sure that ruins your day by assocation. Her sister (mohima) was rude, did a horrible job on my cousin, and acted like an entitled cow. Her sister turned half hour late, asked for the money upfront and did not start on the bride till she had it which made her an hour late. She didn’t do full coverage for a bride (which is supposed to be make up on the chest etc) she only did face and the bride had to ask her for it to be done. She provided her with lashes that where too long, lipstick that came off as soon as the bride left for the venue and she still had 10 hours to go for the rest of the day and her eye brows where too dark. She did not do the look she requested. When asked to amend, her sister mohima huffed and puffed like it isn’t her job. And the only way i know this is shanara fault, is because shanara spreads rumours and lies ensuring she ruinings your wedding day via association . So if you don’t book her, don’t even book her sister (Mohima) cause shanara will make sure she still somehow ruins your big day!

So with all this backlash, all i can say is karma has come back to bite you as shanara ruined my wedding day. Remember Allah is watching!

November 10, 2019
Unprompted review
Rated 5 out of 5 stars

You well never in a million years…

You well never in a million years believe what the family below are saying if you meet Shanara&Kyjar.

Shanara is so humble, weird to say but I told her on the day of my booking that I found her voice so therapeutic LOL

Throughout my wedding process, I can say that my favourite was when Shanara did my makeup. Not only did I look like a queen... but I felt like a queen. If you want a makeup artist to uplift you in the most nerve reckoning day of your life SHANARA is the one.

The money I paid for that service I do not regret it one small bit, it came with so much more. Love care and passion!

Thank you ShanaraBeauty! Wish I could get married all over again!

November 10, 2019
Unprompted review
Rated 5 out of 5 stars

AMAZING.

AMAZING.
Amazing because they have the best best service ever and because Shanara’s makeup IS THE BEST.

I’m soooo happy I had booked Shanara, she was so lovely as soon as she walked through that door.

She made me feel so confident when she was doing my makeup!

Kyjar had adjusted to my needs, as I had some problem with my dates, but he still went out his way to see what he could do for me!

I honestly can say this is one business that is not money hungry, they put soooo much importance in client care.

Thank you so much for being so genuine for all the times I booked you.

November 10, 2019
Unprompted review
Rated 5 out of 5 stars

one of the best in the game!

This makeup artists Instagram handle is @shanarabeauty it is very apparent she is a very experienced and professional makeup artist just by taking a glance at her Instagram. She is one of the top artists in the field. It is very clear from the below reviews that the family of the said client have fabricated review after review just to harm this professionals business. I would advise everyone to ignore those comments as it’s extremely clear they are doing this for some sort of vengeance.

November 10, 2019
Unprompted review
Rated 5 out of 5 stars

Please don’t believe the string of reviews below. All from the same family.

Please don’t believe the string of reviews below this one that are made by a disgusting family that refused to pay Shanara and kicked her out after verbally abusing her. Apparently she ‘faked a panic attack’ which shows how horrible these people are. No class, just a cheap family who got out of paying for bridal makeup when they knew what they were signing up for.

Not denying that she wasn’t in the wrong for being late - but hurling abuse at someone, refusing to pay and being kicked out of somewhere is a horrible experience and not worth it. Hope this family are happy they saved their £420. Shows how low they are and how they can do anything for a discount. Ugly inside out.

I had a good experience from Shanara. She is super professional, was on time to my appointment and her makeup skills were beautiful. Same with all of the other clients that can vouch for her.

November 10, 2019
Unprompted review
Rated 1 out of 5 stars

Very unprofessional service

Very unprofessional service, I wanted to book her for a wedding that was in 6-7 months time and her secretary told me that she will get back to me a month before the wedding. After a month before the wedding I messaged her and she replied back saying she wasn’t available and so I struggled finding a makeup artist and had to settle for anyone and it ruined months of planning and it was very rude.

November 10, 2019
Unprompted review
Shanara Beauty logo

Reply from Shanara Beauty

Hi Sumiya,

We're sorry to hear that you were not happy with out service, we apologies for any areas where we fell short.

I wanted to clarify a few points; it was myself who dealt with your enquiry on the 12/04/2018. As October is an extremely busy bridal period for us, all Party/ Bridesmaids booking must enquire two months prior to check for availability.

In the email sent on 12/04/2018, it was written:

"Please note that I cannot guarantee Shanara’s availability or your booking yet, as we are currently prioritising Bridal bookings for now, but please rest assured that I will try my upmost best to book you in subject to Shanara’s availability."

I did clearly state that I could not guarantee Shanara's availability during our initial exchange.

We completely understand that some clients are extremely eager to book Shanara, we apologies that we could not have you booked in for the date you requested.

We welcome you to use our services again, and we will do our upmost best to provide the best service we can.

Kind Regards,

Kyjar Khan
Shanara Beauty

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