Shapermint Reviews 41,202

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 10,891 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting their comfort, support, and high quality. Many appreciate that the items feel natural and are suitable for everyday wear, with some noting the excellent fit once the correct size is found. People also frequently praise the customer service for being helpful and efficient, often resolving issues quickly. However, some customers were dissatisfied with aspects of their order and delivery. There were instances where items were missing or incorrect, and some experienced difficulties with returns or exchanges, particularly when trying to reach a live person in customer service. A few people also mentioned issues with items not performing as expected or with sizing inconsistencies for certain products.

What people talk about most

Product

Reviewers mention positive feedback about product. Many customers praise the comfort and fit of the bras,... See more

Quality

Customers consistently express satisfaction with product quality. Many reviewers praise the comfort,... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report positive experiences, such as... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise the fast shipping, with some... See more

Customer service

Reviewers highlight ambiguous aspects of customer service. Many customers praise the excellent and helpful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I first noticed Shapermint on IG, so I was skeptical. However, I went direct to their website, read the reviews, and saw all the variety offered and had to order. I am glad I did. I LOVE the strapless... See more

Rated 5 out of 5 stars

I recently tried bras from Shapermint and I’m honestly really happy with them. The biggest thing for me is comfort—they’re super soft, stretchy, and don’t dig into my skin like traditional br... See more

Rated 5 out of 5 stars

Buying undergarments online was a bit scary. Size charts can be off, returns can be intimidating. Thankfully with Shapermint, every step was easy! The product is amazing, so there will never be a retu... See more

Rated 5 out of 5 stars

Excellent customer service & quality of the products is amazing. Little disappointed it didn't 100% do what the video shows on the cami - my waist is a little smaller but it didn't enable me to fit i... See more


Company details

  1. Women's Clothing Store
  2. Clothing Store

Information provided by various external sources

Shop curated shapewear styles from top-rated brands, to look and feel confident in your own skin - 100% confidence guaranteed!


Contact info

3.9

Great

TrustScore 4 out of 5

41K reviews

5-star
4-star
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1-star

Replied to 98% of negative reviews

Typically replies within 48 hours

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Rated 2 out of 5 stars

We’ll never received my order I placed…

We’ll never received my order I placed in April still waiting and as well got email that one item is out of stock and tried to exchange with Rachel their ai assistance no gone then told it will be another 3-5 business days. Overall not a great experience and u can’t seem to talk to anyone

April 11, 2026
Unprompted review
Rated 4 out of 5 stars

Applying a DISCOUNT CODE

I was offered an opportunity to apply an additional discount to items that were already on sale. As I tried to complete the order, I was not able to apply the discount code. I started a chat with SHAPERMINT AI, that was escalated to a live representative. The live rep worked diligently with my order and sent me a link. The link allowed me to apply the discount code and my order was reduced even more. The sales representative's name was JOY. JOY was friendly, efficient, and professional. Most of all, JOY made sure that SHAPERMINT honored the discount code that was offered to me for being a long-standing customer.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

Love my bras!!

Very easy to order and very easy to return if you’re not happy with your purchase. Staff are friendly. Love the bras!!

April 30, 2026
Rated 5 out of 5 stars

Best Find of My Life … next to my husband

I’ve been searching for a bra that suits my needs for decades and finally found them in Shapermint. Very comfortable, the only bra that doesn’t show silhouette of my nipples. Very very happy with the product.

There’s still a lot to improve on how their website processes purchases from Australia (e.g. quoted in AU$ but charged in US$ which incur bank fees). Having said that, they always resolve and make the necessary refund whenever I reach out. Very trustworthy, responsive and reliable.

May 3, 2026
Unprompted review
Rated 5 out of 5 stars

The bras are so comfortable

The bras are so comfortable. They do have a lot of hooks but they are in the front so easy to get to. I do hope however they will not sign me up for a monthly club thing. I do not need to buy underwear every month., BUT I do love the bras.

April 30, 2026
Rated 5 out of 5 stars

I was sceptical at ordering but once I…

I was sceptical at ordering but once I received and tried on my purchase I am more than satisfied and would definitely recommend people to purchase and try for themselves. Great value too and quick delivery.

April 30, 2026
Rated 1 out of 5 stars

This company is like many who advertise…

This company is like many who advertise on Facebook and other social media. They use “gotcha” tactics when ordering by putting offers in front of you before you leave the site or finalize the purchase that look like you are getting a better offer. Then you realize they have doubled or tripled the items in the cart without an opportunity to review the purchase before it is processed. Immediately trying to stop the purchase does no good and the customer service is just another means of strong arming you into the purchase. There are too many of these companies using social media to push their products. As a consumer, I will NOT do business with companies using these underhanded practices.

April 30, 2026
Unprompted review
Rated 3 out of 5 stars

I had a couple issues

I had a couple issues. First , when ordering underwear, ended up with an extra two that I didn’t want due to confusing ordering setup. Informed Customer service right away and was told I would be removed from ‘club’ ? Sent these back and ordered cami with remainder of refund. Didn’t fit and didn’t have the rubber to hold bottom in place. I will probably not order from then again.

April 30, 2026
Rated 2 out of 5 stars

Be careful placing order

Love the product but hated the buying experience where at checkout believed I was being asked to reconfirm my order and ended up with double my order - which I could not immediately cancel. Felt duped.

April 30, 2026
Rated 5 out of 5 stars

Good quality

The items arrived really quickly. They were packaged well. Really good fit and great quality. Would definitely recommend.

April 30, 2026
Rated 5 out of 5 stars

Love love love it!…

I love every single item I have purchased from Shapermint. The quality is exceptional, the price unbelievable and the customer service is fantastic. Quick delivery on top of that and I'm one very happy customer.

April 30, 2026

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