SCAM!!! First of all there are huge swapping fees and i mean huge. Second of all is that after two years I can withdraw the money that ive deposited to defi earning. Ive contacted the support +10 time... See more
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I contacted the customer service team in a frantic mess after hours. I'm new to the Portis wallet and though I'd lost my unsupported ERC coins to the deep bowels of the interwebs. Customer service con... See more
Company replied
Brand new Keepkey device having major issues, no response in over a week. Clicking on the 'get help' button redirects to a broken link. Keepkey arrives with absolutely no updates and is not useabl... See more
Company replied
I was concerned when Shapeshift/KeepKey migrated from a centralized model to a decentralized business model that the level of tech support might suffer. I am pleased to report that, since the transi... See more
Company replied
Company details
Information provided by various external sources
Experience a completely new ShapeShift — the most secure and user-friendly crypto platform in the industry. Buy, sell, send, receive, trade, track, and hodl most major cryptos in a non-custodial way.
Contact info
United States
- mail@shapeshift.io
- shapeshift.com
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This platform is simply the ultra…
This platform is simply the ultra modern way to buy crypto with credit cards without hassle plus you can also swap and trade at zero fees. Thumbs up to the team behind this

Reply from ShapeShift
Friendly
Friendly, knowledgable, patient handling of my 2FA issue. All interactions have been this way.

Reply from ShapeShift
Fantastic customer support by Shapeshift!
I mean seriously, response time was very fast, Myleene Miningrig and Julius TechAnalysis were specifically assigned to my issue regarding hardware wallet integration with Shapeshift and they were able to solve my problems swiftly and efficiently.
Massive respect to Mr Voorhees and the team. Keep up the great work!

Reply from ShapeShift
Megan and Josh quickly responded to my…
Megan and Josh quickly responded to my question I had regarding a transaction that was unable to go through. Promptly refunded me, and explained why I was unable to make the transaction! Couldn’t have asked for better service. Thanks Shapeshift

Reply from ShapeShift
Very Good support by Donna and also…
Very Good support by Donna and also they solve my all doubts and questions. Thank you so much for great support

Reply from ShapeShift
Prompt and personal response to a…
Prompt and personal response to a hardware/software sync issue I was having. I was very pleased with the experience and would recommend this product/service.

Reply from ShapeShift
i am giving a 5 stars rating at this…
i am giving a 5 stars rating at this time i am just starting out in the crypto world so far i like what i see Shape Shift keep up the great work

Reply from ShapeShift
Setting up my ShapeShift and KeepKey…
Setting up my ShapeShift and KeepKey wallet was a very frustrating experience and if it had not been for the informative emails from the customer service reps, I would still be having trouble. The chat box was a very easy way to get answers to simple questions and I was very pleased with my contact with them
and would give them an " A ". But I must add that my preference for getting info is still personal contact by phone. Hope that happens soon.
Joanne M.

Reply from ShapeShift
Great customer support! Fast transaction...
I have been a shapeshift swapper or user since 2017. I’m glad that they have more develop it into a professional trading platform. Always have a fast transaction. Hoping someday you will add #TRON in your platform. More power to the shapeshift team, more success! 👍

Reply from ShapeShift
The chat window was helpful in…
The chat window was helpful in resolving my issue.

Reply from ShapeShift
love at sight
1st time using ShapeShift , and with someone pretty "new" to crypto currency , it is hard for me sometimes to trading correctly and understand what i am doing with the plafrom i worked with, sometime i feel dumb , its true. But the first sight that ShapeShift gave me was friendly plafrom which is not too saddy , not too comlicated , or too many information
* with me that enough , i dont need the tool that too comlicated far than my knowleged simple and easy to use.

Reply from ShapeShift
Great project
Great project, awsome support. Swap made easy but miners fee not reflected clearly. This should be on front swap screen then its flawless.

Reply from ShapeShift
Customer service speaks volumes about a company.
To say it's rare for me to write reviews would be an understatement, but when you see a unicorn you want to tell everyone.
In the world of cryptocurrency ShapeShift's customer service is that unicorn.They are simply the best, without question.
As for the site itself I would recommend it to anyone, especially those who are new to cryptocurrency. It's very clean,simple to use and not as complex and intimidating as other exchanges can be. And if you have a question just click that button on the button left, they'll take great care of you.

Reply from ShapeShift
Erik is one of the few crypto…
Erik is one of the few crypto influencers that I follow. He's genuine and it shines through ShapeShift. Something we desperately need more of in blockchain.

Reply from ShapeShift
Excellent Service
I have had a couple of times where I required customer service from ShapeShift and they have always been very prompt in responding and extremely helpful. When they get a tough problem they won't let go until it is resolved. Great service all around!

Reply from ShapeShift
I was very satisfied with the support…
I was very satisfied with the support from shapeshift and found they were very responsive to my needs.

Reply from ShapeShift
Great fast service got my KeepKey very…
Great fast service got my KeepKey very fast

Reply from ShapeShift
So far I've had nothing but great luck…
So far I've had nothing but great luck w Shapeshift. Have only had one transfer issue and it was solved more effectively than I could've imagined. Keep up the good work!

Reply from ShapeShift
Great customer support
Great customer support! All issues resolved in a timely fashion. Good communication throughout the process. One suggestion is to automatically email recipes of trade transactions on the shapeshift dex with also a link to block explorer. Also integrate keepkey into metamask or other web3 browsers.

Reply from ShapeShift
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