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See what reviewers are saying

Rated 1 out of 5 stars

SCAM!!! First of all there are huge swapping fees and i mean huge. Second of all is that after two years I can withdraw the money that ive deposited to defi earning. Ive contacted the support +10 time... See more

Rated 5 out of 5 stars

I contacted the customer service team in a frantic mess after hours. I'm new to the Portis wallet and though I'd lost my unsupported ERC coins to the deep bowels of the interwebs. Customer service con... See more

Company replied

Rated 1 out of 5 stars

Brand new Keepkey device having major issues, no response in over a week. Clicking on the 'get help' button redirects to a broken link. Keepkey arrives with absolutely no updates and is not useabl... See more

Company replied

Rated 5 out of 5 stars

I was concerned when Shapeshift/KeepKey migrated from a centralized model to a decentralized business model that the level of tech support might suffer. I am pleased to report that, since the transi... See more

Company replied

Company details

  1. Cryptocurrency Service

Information provided by various external sources

Experience a completely new ShapeShift — the most secure and user-friendly crypto platform in the industry. Buy, sell, send, receive, trade, track, and hodl most major cryptos in a non-custodial way.


Contact info

You should know

3.0

Average

TrustScore 3 out of 5

200 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This platform is simply the ultra…

This platform is simply the ultra modern way to buy crypto with credit cards without hassle plus you can also swap and trade at zero fees. Thumbs up to the team behind this

April 7, 2020
Unprompted review
ShapeShift logo

Reply from ShapeShift

Thank you for the kind words! Our team is so glad you are enjoying the platform!

Rated 5 out of 5 stars

Friendly

Friendly, knowledgable, patient handling of my 2FA issue. All interactions have been this way.

April 3, 2020
Unprompted review
ShapeShift logo

Reply from ShapeShift

Thank you for the review! We're always happy to assist!

Rated 5 out of 5 stars

Fantastic customer support by Shapeshift!

I mean seriously, response time was very fast, Myleene Miningrig and Julius TechAnalysis were specifically assigned to my issue regarding hardware wallet integration with Shapeshift and they were able to solve my problems swiftly and efficiently.

Massive respect to Mr Voorhees and the team. Keep up the great work!

March 27, 2020
Unprompted review
ShapeShift logo

Reply from ShapeShift

So glad our team was able to help you out! Thanks for the kind words and 5 star review!

Rated 5 out of 5 stars

Megan and Josh quickly responded to my…

Megan and Josh quickly responded to my question I had regarding a transaction that was unable to go through. Promptly refunded me, and explained why I was unable to make the transaction! Couldn’t have asked for better service. Thanks Shapeshift

March 23, 2020
Unprompted review
ShapeShift logo

Reply from ShapeShift

We'll be sure they get your message! Glad everything went smoothly :)

Rated 5 out of 5 stars

Very Good support by Donna and also…

Very Good support by Donna and also they solve my all doubts and questions. Thank you so much for great support

March 6, 2020
Unprompted review
ShapeShift logo

Reply from ShapeShift

So glad Donna was able to help you out! I'll be sure to make sure she sees your message.

Rated 5 out of 5 stars

Prompt and personal response to a…

Prompt and personal response to a hardware/software sync issue I was having. I was very pleased with the experience and would recommend this product/service.

March 3, 2020
Unprompted review
ShapeShift logo

Reply from ShapeShift

We're so glad you had a pleasant experience!

Rated 5 out of 5 stars

i am giving a 5 stars rating at this…

i am giving a 5 stars rating at this time i am just starting out in the crypto world so far i like what i see Shape Shift keep up the great work

March 3, 2020
Unprompted review
ShapeShift logo

Reply from ShapeShift

Welcome to the crypto-universe! Thank you for the review :)

Rated 4 out of 5 stars

Setting up my ShapeShift and KeepKey…

Setting up my ShapeShift and KeepKey wallet was a very frustrating experience and if it had not been for the informative emails from the customer service reps, I would still be having trouble. The chat box was a very easy way to get answers to simple questions and I was very pleased with my contact with them
and would give them an " A ". But I must add that my preference for getting info is still personal contact by phone. Hope that happens soon.
Joanne M.

February 27, 2020
Unprompted review
ShapeShift logo

Reply from ShapeShift

Happy our team could help you out! We appreciate the feedback.

Rated 5 out of 5 stars

Great customer support! Fast transaction...

I have been a shapeshift swapper or user since 2017. I’m glad that they have more develop it into a professional trading platform. Always have a fast transaction. Hoping someday you will add #TRON in your platform. More power to the shapeshift team, more success! 👍

February 27, 2020
Unprompted review
ShapeShift logo

Reply from ShapeShift

We appreciate your loyalty over the years.. Stay tuned for more coin support!

Rated 5 out of 5 stars

love at sight

1st time using ShapeShift , and with someone pretty "new" to crypto currency , it is hard for me sometimes to trading correctly and understand what i am doing with the plafrom i worked with, sometime i feel dumb , its true. But the first sight that ShapeShift gave me was friendly plafrom which is not too saddy , not too comlicated , or too many information
* with me that enough , i dont need the tool that too comlicated far than my knowleged simple and easy to use.

February 26, 2020
Unprompted review
ShapeShift logo

Reply from ShapeShift

We're glad you are enjoying our services. Welcome to the crypto family!

Rated 5 out of 5 stars

Great project

Great project, awsome support. Swap made easy but miners fee not reflected clearly. This should be on front swap screen then its flawless.

February 26, 2020
Unprompted review
ShapeShift logo

Reply from ShapeShift

We appreciate the feedback and review!

Rated 5 out of 5 stars

Customer service speaks volumes about a company.

To say it's rare for me to write reviews would be an understatement, but when you see a unicorn you want to tell everyone.

In the world of cryptocurrency ShapeShift's customer service is that unicorn.They are simply the best, without question.

As for the site itself I would recommend it to anyone, especially those who are new to cryptocurrency. It's very clean,simple to use and not as complex and intimidating as other exchanges can be. And if you have a question just click that button on the button left, they'll take great care of you.

February 23, 2020
Unprompted review
ShapeShift logo

Reply from ShapeShift

We appreciate you taking time out of your day to leave us a review. Thank you so much for the kind words!

Rated 5 out of 5 stars

Erik is one of the few crypto…

Erik is one of the few crypto influencers that I follow. He's genuine and it shines through ShapeShift. Something we desperately need more of in blockchain.

February 22, 2020
Unprompted review
ShapeShift logo

Reply from ShapeShift

We truly appreciate your support!!

Rated 5 out of 5 stars

Excellent Service

I have had a couple of times where I required customer service from ShapeShift and they have always been very prompt in responding and extremely helpful. When they get a tough problem they won't let go until it is resolved. Great service all around!

February 18, 2020
Unprompted review
ShapeShift logo

Reply from ShapeShift

Our team is always ready to help. Cheers!

Rated 5 out of 5 stars

So far I've had nothing but great luck…

So far I've had nothing but great luck w Shapeshift. Have only had one transfer issue and it was solved more effectively than I could've imagined. Keep up the good work!

February 8, 2020
Unprompted review
ShapeShift logo

Reply from ShapeShift

We've got your back! Thanks for the review.

Rated 5 out of 5 stars

Great customer support

Great customer support! All issues resolved in a timely fashion. Good communication throughout the process. One suggestion is to automatically email recipes of trade transactions on the shapeshift dex with also a link to block explorer. Also integrate keepkey into metamask or other web3 browsers.

February 7, 2020
Unprompted review
ShapeShift logo

Reply from ShapeShift

Great feedback! Thank you for the support.

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