Shaping Lives Reviews 146

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional support, kindness, and understanding. Many highlight the personalized guidance and encouragement received, which significantly boosted their confidence and progress. People frequently mention the informative workshops, well-structured courses, and the overall positive and engaging learning environment. Reviewers are particularly impressed with the responsiveness and helpfulness of the tutors, who are always available to answer questions and provide clear, constructive feedback. The user experience is often described as smooth and easy to navigate, with many appreciating the flexible and supportive approach to their learning journey.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, support, and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the supportive and helpful... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the courses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've been working towards my Early Years Level 3 apprenticeship and i've found it a really good experience. Amy has been really helpful answering any questions i have or even doing 1:1 workshops with... See more

Company replied

Rated 5 out of 5 stars

I am currently working through my Level 3 Early Years Educator apprenticeship and I couldn’t recommend this programme enough! My tutor, Sophie Hampshire, has been nothing short of supportive, kind and... See more

Company replied

Rated 5 out of 5 stars

I’ve had such a fab experience with Shaping Lives! Kyra and Kiyana have been amazing throughout the onboarding of our apprentices — so friendly, supportive, and always happy to help with anything.... See more

Company replied

Rated 5 out of 5 stars

I am currently working towards my Level 3 Early Years Educator qualification. I cannot thank Angela Williams enough for the support and guidance she gives me. I feel like I’m constantly pestering her... See more

Company replied


Company details

  1. Apprenticeship Center
  2. Adult Education School
  3. Career and Education Provider
  4. Education Center
  5. Vocational School

About Shaping Lives

Written by the company

Shaping Lives Animation
About us Apprenticeships Get in touch

About Shaping Lives

Shaping Lives is a specialist provider of Early Years apprenticeships with over 20 years of experience in the sector. We are committed to delivering outstanding training and development programmes designed to support apprentices in building rewarding careers while ensuring exceptional outcomes for children aged 0-5.

Our approach is tailored to meet the unique needs of each apprentice and employer, providing personalised learning journeys that equip apprentices with the skills and knowledge they need to thrive in their roles. With a focus on quality and innovation, we’ve built a reputation as a trusted partner in Early Years education.

Whether you're an apprentice looking to start your journey in Early Years or an employer seeking to develop a skilled workforce, Shaping Lives is here to help you achieve your goals. Together, we are shaping the tomorrow of Early Years education, today.


Contact info

4.8

Excellent

TrustScore 5 out of 5

146 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Childcare apprenticeship - Level 3

Swift start to my apprenticeship, gaining my qualification while learning on the job is great. Shaping lives very are helpful, and enjoying my coursework. My tutor Angela Williams is assisting and organised, and has helped me hugely with my apprenticeship so far. She always answers any questions and replies to emails promptly.

February 10, 2026
Unprompted review
Shaping Lives logo

Reply from Shaping Lives

Hi Megan, Thank you for sharing your experience. It’s great to hear that your apprenticeship got off to such a smooth start and that learning on the job is working well for you.

Feeling guided and confident makes such a difference, and it’s wonderful to hear you’re enjoying your coursework too. Keep going, you’re doing brilliantly!

Rated 5 out of 5 stars

Angela Williams

Angela Williams, has supported me every step of the way during my level 2. Always there explaining things clearly to me, good at communicating and very understanding. Forever grateful to have her as my tutor!!

November 21, 2025
Unprompted review
Shaping Lives logo

Reply from Shaping Lives

Hi Marissa, Thank you for your lovely review. We’re so pleased to hear that your personal tutor supported you so clearly and consistently throughout your Level 2 apprenticeship. Having someone who communicates well and understands your needs can make such a big difference, and it’s wonderful to know you felt supported every step of the way. You should be really proud of all you’ve achieved!

Rated 5 out of 5 stars

Feedback review

I am currently working towards my Level 3 Early Years Educator qualification. I cannot thank Angela Williams enough for the support and guidance she gives me. I feel like I’m constantly pestering her with emails and yet I ALWAYS get a response. Our 1-to-1 calls are so informative, and allow me to self-reflect on my own practice. I feeling like I’ve got my own personal “cheerleader” rooting for me! ShapingLives, the course I am doing is so well-structured and I am really enjoying it. I feel like I’ve come out of my shell completely since starting with you. So thank you!!

February 9, 2026
Unprompted review
Shaping Lives logo

Reply from Shaping Lives

Hi Chloe, Thank you for such a thoughtful and uplifting review. It’s wonderful to hear how much your personal tutor’s support has meant to you during your Level 3 apprenticeship. Those responsive emails, clear guidance and reflective 1-to-1s are all there to help you grow—and it’s amazing to hear you feel like you have your own personal cheerleader along the way.

Seeing you come out of your shell and thrive is exactly what we’re here for. Keep believing in yourself, you’re doing brilliantly!

Rated 5 out of 5 stars

Angela Williams is my current tutor for…

Angela Williams is my current tutor for my level 3 apprenticeship. She gives me clear, appropriate feedback and support where needed. Angela understands how I work and is very patient, I could not recommend her enough! :)

February 9, 2026
Unprompted review
Shaping Lives logo

Reply from Shaping Lives

Hi Rosina, Thank you for sharing your experience. It’s brilliant to hear that your personal tutor provides clear feedback, understands how you work and supports you with such patience throughout your Level 3 apprenticeship. Feeling seen, understood and guided makes such a difference, and we’re so glad you’re having such a positive journey. Keep up the great work! :)

Rated 5 out of 5 stars

Amazing

I am currently doing a level 3 with shaping lives and find it really easy to navigate and super informative, my tutor angela is always on hand to help if i need it and is really supportive and had helped me through this whole thing especially at the beginning when i was very overwhelmed she broke it down and now i am miles ahead of where i should be thanks to her

February 9, 2026
Unprompted review
Shaping Lives logo

Reply from Shaping Lives

Hi Lauren, Thank you for your lovely review. It’s great to hear how well you’re getting on with your Level 3 apprenticeship and that the programme feels clear and informative for you. We’re especially pleased to hear how much your personal tutor supported you at the start when things felt overwhelming. Breaking things down and helping you build confidence is exactly what we’re here for, and it’s amazing to hear you’re now miles ahead. Keep going, you’re doing brilliantly!

Rated 5 out of 5 stars

Professional, Friendly and Supportive

My experience with Shaping Lives has been amazing. The team is incredibly supportive, approachable, and genuinely cares about helping people succeed. A special thank you to Angela Williams for all the guidance and encouragement throughout my apprenticeship journey. I highly recommend Shaping Lives.

February 6, 2026
Unprompted review
Shaping Lives logo

Reply from Shaping Lives

Hi Buket, Thank you for your lovely feedback. We’re delighted to hear that your apprenticeship experience has been so positive and that you’ve felt supported and encouraged throughout. A big thank you as well for recognising the guidance of your personal tutor, it’s wonderful to know their support made such a difference on your journey. We truly appreciate your recommendation and wish you every success in your next steps.

Rated 3 out of 5 stars

Rocky start but improved

At the beginning of my course I felt communication with me was quite poor, I was enrolled but no work started for a couple of months which sets my completion date back even further. I was then without much warning transferred to a new tutor Angela Williams who has been helpful and is helping me my qualifications.

February 9, 2026
Unprompted review
Shaping Lives logo

Reply from Shaping Lives

Hi Molly,

Thank you for taking the time to share your feedback. We’re really sorry to hear that the start of your apprenticeship didn’t meet your expectations and that communication felt unclear early on. That’s not the experience we want any learner to have, and we truly appreciate you highlighting it.

We’re glad to hear that your personal tutor has been helpful and is now supporting you with your qualification. It’s great to know things have improved, and we’re committed to making sure the rest of your journey is smooth, supportive and focused on helping you succeed.

If there’s ever anything more you need, we’re always here to help.

Rated 5 out of 5 stars

Thank you - Angela Williams

I would like to say a huge thank you to Angela Williams, for all the support she has given me throughout my Level 5 Leadership and Management apprenticeship. Angela has been absolutely amazing throughout - always supportive, knowledgeable, and encouraging. She took the time to explain things clerly, gave constructive feedback, and genuinely cared about my progress and development. Her guidance made a real difference to my confidence and success on the programme. I couldnt have asked for a better tutor. Thank you, Angela, for doing such a fantastic job.

February 9, 2026
Unprompted review
Shaping Lives logo

Reply from Shaping Lives

Hi Rebecca, Thank you for such a thoughtful review. We’re delighted to hear how much your personal tutor supported you throughout your Level 5 apprenticeship. Knowing that their clear explanations, constructive feedback and genuine care made a real difference to your confidence and progress means so much to us. You’ve worked incredibly hard, and we’re proud to have been part of your journey. Congratulations on everything you’ve achieved!

Rated 5 out of 5 stars

Absolutely incredible, would recommend

Angela Williams is currently my tutor while I complete my Early Years Level 3 Qualification. She and Shaping Lives have been an incredible experience for me. I struggled at college so I left and started this apprenticeship with Shaping Lives and I was very lucky to have Angela as my tutor. I have been supported throughout my learning and she is always available for me to ask any questions, no matter how small. Thank you so much Angela and Shaping Lives, you really have made this so much easier for me!

February 9, 2026
Unprompted review
Shaping Lives logo

Reply from Shaping Lives

Hi Naomi, Thank you so much for sharing your experience. We’re delighted to hear how much your personal tutor has supported you throughout your Level 3 apprenticeship.

We’re really proud to hear your journey has been made easier with us by your side. Keep going, you’re doing brilliantly!

Rated 4 out of 5 stars

Level 5

I’ve just completed my Level 5 with shaping lives and cannot thank Suzanne enough! She has been a great help from start to finish. She has offered a lot of support and been there to advise and guide me throughout my level 5! Thanks again Suzanne xx

February 7, 2026
Unprompted review
Shaping Lives logo

Reply from Shaping Lives

Hi Rachel, Congratulations on completing your Level 5 apprenticeship, that’s a fantastic milestone. We’re so pleased to hear that your personal tutor supported you from start to finish with guidance, encouragement and clear advice.

Thank you for choosing Shaping Lives, and we wish you every success in your next steps.

Rated 5 out of 5 stars

Passed both level 2 and 3 first time

Suzanne was my tutor for both my level 2 and 3 qualifications and she has been absolutely amazing throughout both. I have always been given the support encouragement and motivation to help get my work completed. Everything has always been explained clearly and in good detail.

February 5, 2026
Unprompted review
Shaping Lives logo

Reply from Shaping Lives

Hi Ellie, Huge congratulations on passing both your Level 2 and Level 3 apprenticeships first time. That’s an incredible achievement! We're so glad to hear that your personal tutor supported you with clear guidance, encouragement and motivation throughout your journey. It’s wonderful to know you felt confident and well-supported every step of the way.

Rated 5 out of 5 stars

Incredible

The experience with my personal tutor has been well and truly exceptional. Miranda Girling has been an incredible tutor and has checked in on me during my not soo good days.

January 28, 2026
Unprompted review
Shaping Lives logo

Reply from Shaping Lives

Hi Fatuma, Thank you for sharing your experience, it’s lovely to hear how much your personal tutor supported you, especially on the tougher days.

You’ve done brilliantly, and we’re so proud to have been part of it!

Rated 5 out of 5 stars

a massive thank you to Sharon for all…

a massive thank you to Sharon for all the support through my apprenticeship, thank you for believing in me and helping achieve my level 2❤️

December 9, 2025
Unprompted review
Shaping Lives logo

Reply from Shaping Lives

Hi Paris,Thank you for your kind words! We’re so pleased to hear that your personal tutor was there to support and believe in you every step of the way.

Huge congratulations on achieving your Level 2 apprenticeship, you should be incredibly proud of yourself. Wishing you all the best in your next chapter!

Rated 5 out of 5 stars

Sharon was truly the best tutor I could…

Sharon was truly the best tutor I could have asked for, and I’m so grateful for her constant support and encouragement throughout the entire process. She always believed in me, even when I doubted myself, and I honestly wouldn’t have been able to do it without her guidance.

December 1, 2025
Unprompted review
Shaping Lives logo

Reply from Shaping Lives

Hi Zaynah, Thank you for your review. It’s wonderful to hear how much your personal tutor’s support and belief meant to you throughout your apprenticeship. That kind of encouragement can make all the difference, and we’re so proud to have been part of your journey. Congratulations on everything you’ve achieved, you earned it!

Rated 4 out of 5 stars

I was very fortunate to have an amazing…

I was very fortunate to have an amazing tutor by the name of Sharon , who made learning very positive and engaging. Sharon was very welcoming and made learning fun . Thank you Sharon

November 24, 2025
Unprompted review
Shaping Lives logo

Reply from Shaping Lives

Hi Shana, Thank you for your lovely feedback! We’re so glad to hear that your personal tutor made your learning journey feel positive, engaging, and fun. That’s exactly what we aim for, creating a supportive environment where learners feel welcomed and confident. We’re proud to have been part of your experience and wish you every success ahead!

Rated 5 out of 5 stars

I’ve had such a fab experience with…

I’ve had such a fab experience with Shaping Lives! Kyra and Kiyana have been amazing throughout the onboarding of our apprentices — so friendly, supportive, and always happy to help with anything. Everything has been made so easy thanks to them!

Our tutor, Sarah, has also been fantastic — she’s lovely, super supportive, and really engages with the team and learners.

Honestly couldn’t recommend Shaping Lives enough — they’ve been brilliant from start to finish!

November 11, 2025
Unprompted review
Shaping Lives logo

Reply from Shaping Lives

Hi there, Thank you so much for your lovely review! We’re delighted to hear that your experience with Shaping Lives has been so positive. From the initial onboarding through to the ongoing support from your personal tutor, it’s fantastic to know our team made the process smooth, friendly and engaging for everyone involved.

Supporting employers and learners every step of the way is exactly what we’re here for, so thank you for trusting us and for the glowing recommendation!

Rated 4 out of 5 stars

I've completed my level 3!!

My tutor Angela Williams was an absolute star and breathe of fresh air to work with. She kept pushing me and helped me organise the difficulties I was facing. Whether they were personal or from my experience of the apprenticeship itself, Angela made things so much more clearer for me. Although my experience from the apprenticeship itself could have been managed better. I had to go through atleast 4 other tutors until I got to Angela and my coursework and other areas were not up to standard. But we got there in the end. Thank you so much once again, Angela xxxx

September 15, 2025
Unprompted review
Shaping Lives logo

Reply from Shaping Lives

Hi Parvan, Congratulations on completing your Level 3 apprenticeship! While we’re sorry to hear that parts of your journey didn’t meet expectations, we’re incredibly proud that you stayed determined and finished strong. Thank you for your honest feedback, and for letting us be part of your journey. Wishing you all the best in your next chapter!

Rated 5 out of 5 stars

Angela was an excellent tutor

Angela was an excellent tutor. She made my level 3 feel easy and no stress. The course itself was very explanatory and made you feel you could do it.

September 3, 2025
Unprompted review
Shaping Lives logo

Reply from Shaping Lives

Hi Ali, Thank you so much for your kind words! It’s great to hear that your personal tutor helped make your Level 3 apprenticeship feel clear, manageable, and stress-free.

We’re passionate about making learning feel accessible and achievable, and it’s brilliant to hear you felt supported and confident every step of the way.

Rated 5 out of 5 stars

The most amazing training providers

I had such a wonderful experience being trained by Shaping Lives and I had the most amazing tutor - Amy. I had a lot going on throughout my apprenticeship, but Amy supported me through listening to me, giving me someone to talk to and lessening the pressure on me. Amy was also the reason I managed to finish my Level 3 early to meet the University application deadlines. I recieved my grade today - a distinction - and I could not have done it without such an amazing tutor.

August 13, 2025
Unprompted review
Shaping Lives logo

Reply from Shaping Lives

Hi Bethany,

What an incredible achievement, congratulations on your distinction! We're so pleased to hear that your personal tutor was such a strong source of support throughout your apprenticeship, especially during a busy and challenging time.

Thank you for letting us be part of your journey, your future is bright!

Rated 5 out of 5 stars

Sharon made my level 3 qualification a…

Sharon made my level 3 qualification a breeze. Was helpful and clear in what needed to be done. Definitely recommend her.

June 27, 2025
Unprompted review
Shaping Lives logo

Reply from Shaping Lives

Hi Holley, Thank you for your feedback! We’re so glad to hear that your personal tutor made your Level 3 apprenticeship a smooth and positive experience. Wishing you all the best in your next steps!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look