I've been using Share-Now since last November and I must say - it is a really convenient and great way to get a car in Copenhagen without actually buying a car (and knowing how expensive it is her... See more
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I don't usually leave reviews but this was the worst customer service experience I have ever had. The guy on the helpline was so rude and argumentative. Challenged every point I raised and would sar... See more
Company replied
It is easy to find a car and generally it works ok, however 40% of the times I tried to charge by using the chargers that the app suggests, an issue came up with the car and eventually it did not char... See more
Company replied
I use ShareNow a lot in and around the Copenhagen area. And yeah, sometimes the cars are a bit messy (users not cleaning up after themselves), sometimes the battery isn't as full as I need (my fault f... See more
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Company details
Written by the company
SHARE NOW Danmark lukker 29.febuar 2024. Der vil ikke blive besvaret henvendelser på Trustpilot fra SHARE NOWs side i 2024.
Contact info
3.3
Average
122 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Fix your signup and sms verification…
Fix your signup and sms verification process it’s fully dysfunctional.
July 20, 2023
Unprompted review
Reply from SHARE NOW Danmark
Hello Niklas,
Thank you for your review.
We are sorry to hear that you have issues with our SMS verification. Could you elaborate the issue as we haven't had any other customers with issues regarding the SMS verification?
You are very welcome to contact our customer service at kundecenter@share-now.dk if you still have issues. We are ready to help you!
Best regards
SHARE NOW
Great customer service
I've been using Share-Now since last November and I must say - it is a really convenient and great way to get a car in Copenhagen without actually buying a car (and knowing how expensive it is here).
However, what made me write this review is a great customer support - if I had a problem with finishing a trip or just having a question - they are usually quite fast to answer all requests. Also, they are very kind, accommodating, and very nice to talk to :)
Keep it going!
July 16, 2023
Unprompted review
Reply from SHARE NOW Danmark
Hello Gor,
Thank you for your wonderful review!
We're thrilled to hear that you find SHARE NOW to be a convenient and great solution for accessing cars in Copenhagen. It's fantastic to know that our customer support team has provided you with helpful assistance whenever needed. We truly appreciate your kind words and encouragement.
Have a great day
Best regards
SHARE NOW
Worst customer service ever
I don't usually leave reviews but this was the worst customer service experience I have ever had. The guy on the helpline was so rude and argumentative. Challenged every point I raised and would sarcastically say "hmmm" every time I tried to speak. I have used Share Now for 3 years and to be spoken to like this made me so angry and upset. In the end they begrudgingly gave me a 50DKK credit after a really negative rental experience, but I will be deleting the app as soon as it is gone. Recommend hiring people who actually want to speak to your customers respectfully.
*Pleased to update that Dion, the Team Leader at Share Now, reached out regarding my experience and offered a sincere apology and refund. It was much appreciated and I am happy this could be resolved. I will continue using Share Now as a result of Dion's outreach.
June 26, 2023
Unprompted review
Reply from SHARE NOW Danmark
Hello Josh,
We apologize for the negative experience you had with our customer service agent. We take your feedback seriously and have addressed this matter with our team leader. He attempted to contact you regarding your experience, and we encourage you to reach out to us and ask for Dion if you have any further concerns.
We understand that the behavior described does not meet our standards of professionalism and respect. We will take appropriate measures to address this internally and ensure our team members are trained to handle customer inquiries with courtesy.
We appreciate your loyalty as a customer and regret that your recent rental experience and interaction with our customer service did not meet your expectations.
Best regards
SHARE NOW
Cumbersome app
The cars often will not start, and the app is incredibly cumbersome to set up and use. Please, do choose another solution if you need a car!
May 28, 2023
Unprompted review
Reply from SHARE NOW Danmark
Hello,
Thank you for your review.
We are sorry that you feel this way about us.
You are very welcome to contact our customer service, if there is anything we can help you with.
Best regards
SHARE NOW
ShareNow did it again! - hands up for them
ShareNow Denmark did it again!
I am thrilled to share my experience with ShareNow and their exceptional customer service. I recently had the pleasure of working with Gustav, a dedicated and proactive supporter who went above and beyond to provide me with an exceptional experience.
From the moment I reached out to ShareNow, Gustav was professional, courteous, and extremely helpful. He took the time to listen to my concerns and was always quick to respond to my inquiries. His attention to detail and commitment to ensuring my satisfaction truly made all the difference.
Gustav's proactive approach to customer service was especially impressive. He anticipated my needs and went out of his way to ensure that everything was taken care of promptly and efficiently. His dedication to providing a high level of service was evident throughout our interactions.
Overall, I cannot speak highly enough of ShareNow and Gustav's exceptional customer service. Their commitment to going the extra mile truly sets them apart from their competitors, and I would highly recommend them to anyone in need of their services. Thank you, ShareNow and Gustav, for exceeding my expectations and providing me with such an outstanding experience!
April 20, 2023
Unprompted review
Reply from SHARE NOW Danmark
Hello Adam,
Thank you very much for this fantastic review.
We are very glad to hear that we were able to give you a good service exceeding your expectations!
We will pass on this review to Gustav and make sure to applaud him.
Have a great day
Best regards
SHARE NOW
Map not accurate
The share now map available both in the website and app is not accurate. I received few parking fines in an area that is signed as free parking zone. When i called them, they told me they cannot exclude single streets or areas from the map, but i need to check myself, even though it's not true and in certain areas they have clearly took off a street or a zone where is not possible to park. Impossible to trust.
April 18, 2023
Unprompted review
Reply from SHARE NOW Danmark
Hello Maria,
Thank you for your review.
We are sorry to hear you received a parking fine.
Our map marks the area of operation, which is where you can start and end your trip. The map does not show where you can park legally, that is up to the customer to check themself when parking the car.
You can read more about the parking rules on our website here:
https://www.share-now.com/dk/en/copenhagen-parking-rules/
If you have any further questions, please feel free to contact our customer service team.
Best regards
SHARE NOW
it could be so good
I like the concept but it get a worse and worse. Especially the cleaning of the cars are becoming a disaster. Extremely dirty, filled with stinky empty takeout bags, dog hairs, smelling of smoke etc 🤢
February 15, 2023
Unprompted review
Reply from SHARE NOW Danmark
Hello Dennis,
We are sorry to hear about your negative experience with our cars. We take cleanliness very seriously and strive to maintain a high level of cleanliness in all our vehicles. We apologize if the car you rented was not up to our usual standards.
Please know that we have a team dedicated to cleaning our cars on a regular basis, and we will do our best to ensure that this issue does not happen again in the future.
Unfortunately, its not all customers who leave the cars in the same condition as when the rental started.
In order to investigate the issue further and to offer a resolution, we kindly request that you contact our customer service team with the details of your rental. We appreciate your feedback, as it helps us to continually improve our service. Thank you for your understanding.
Have a great day
Best regards
SHARE NOW
Perfect option
Good option to use a car just when you need it. Customer service it's excellent. There is just one minus, the cars are not clean most of the time.
February 25, 2023
Unprompted review
Reply from SHARE NOW Danmark
Hello Erika,
Thank you for taking the time to share your experience with ShareNow. We are glad to hear that you find our service a good option for when you need a car, and that our customer service has met your expectations.
We apologize for any inconvenience caused by the cleanliness of our cars. We take cleanliness and maintenance seriously and we strive to ensure our vehicles are always in a clean and presentable condition for our customers. Unfortunately, not all customers leave the car in the same condition as when they started the rental. Luckily most of our customers leave them clean after use!
Have a great day
Best regards
SHARE NOW
Nice customer service.
Nice customer service.
Quick Problem solving.
I use it all the time and I feel safe.
February 23, 2023
Unprompted review
Reply from SHARE NOW Danmark
Hello Vasileia,
Thank you for your kind words.
We are happy to hear you feel safe in our cars and with our customer service.
Have a great weekend
Best regards
SHARE NOW
I have an account on this platform for…
I have an account on this platform for about 5years, and I have been very satisfied with them and cars are good. Sometimes they can be a little dirt, but the price per minute is affordable. Costumer service is always prompt to help us.
February 22, 2023
Unprompted review
Reply from SHARE NOW Danmark
Hello Denis,
Thank you for your great review.
We are happy to hear that you like our customer service and you get the help you need.
Have a great day
Best regards
SHARE NOW
Share Now are just the very best in…
Share Now are just the very best in service and quality. It is great value for money, easy and convenient to use. Their app is great and they have quality cars. I have used them for many years now and highly recommend them.
February 17, 2023
Unprompted review
Reply from SHARE NOW Danmark
Hello Liam,
Thank you for the review.
We appriciate your kind words and we hope you will be just as satisfied in the future!
Have a wonderful day
Best regards
SHARE NOW
Share now is very good
Share now is great, definitely. I make often use of it.
One thing I suggest to improve is the policy of reserving a car in advance. I did reserve one for the whole day the last weekend, at 9 o'clock in the morning, which was actually a bit too early, but I discovered it only on Saturday night. An email was sent to me, confirming I had to start the rental, but I was out, not looking at the phone in the early morning, for more than an hour. I came back at 10.30, sure to find the car, but instead, there was no car and a feed of 60€ in its place.
I think that requesting an extra confirmation is useless, once I reserved the car for the whole day. Let me pay in advance in this case, but leave me some space for managing my time comfortably.
February 18, 2023
Unprompted review
Reply from SHARE NOW Danmark
Hello Cambio,
Thank you for the review.
At the moment you are able to make pre-booking at least 25 hours before you need the car. This gives us time to find the right car and deliver it to the requested address.
You will then be able to start the rental 1 hour before the time you ordered, and 1 hour after.
We appreciate when customers have suggestions for improvement and we will make sure the correct department gets the suggestions.
If you in the future have any issues or questions, please don't hesitate to contact our customer service team. We are able to help you 24/7.
Have a great day
Best regards
SHARE NOW
I use ShareNow a lot in and around the…
I use ShareNow a lot in and around the Copenhagen area. And yeah, sometimes the cars are a bit messy (users not cleaning up after themselves), sometimes the battery isn't as full as I need (my fault for not checking the levels beforehand) and sometimes I get stuck in traffic and think about the meter ticking away (defo not the fault of ShareNow) - but the reason for my 5-star rating is the customer service I have received over the years. Any time I have had a problem with the car, the app etc etc and phoned their customer service, I have only ever talked to a helpful respondent, and never have I had to wait more than a couple of minutes to get through to an actual person - yes! you read that! An actual person. ShareNow, keep this up and I'll always remain a faithful customer :-)
February 22, 2023
Unprompted review
Reply from SHARE NOW Danmark
Hello Marc,
Thank you so much for all the kind words. We will make sure to pass on the information to our customer service team as they are really dedicated to giving our customers the best service possible.
If you have any issues or questions, please don't hesitate to contact us.
Have a great day
Best regards
SHARE NOW
Share NOW experiences
I have an account on this platform for about 5 months. I am very satisfied with these services. the cars are Ok, the price per minute is affordable. you could use the excess time of the people and be able to reward those who want to take care of the cars, wash them both inside and outside. thanks for the experience.
February 22, 2023
Unprompted review
Reply from SHARE NOW Danmark
Hello Alexandru,
Thank you for taking the time to leave such a positive review! We're thrilled to hear that you've had a great experience with us over the past 5 months.
We're glad to know that our cars have met your expectations and that you find our pricing to be affordable. We also appreciate your suggestion about using excess time to reward those who take care of the cars, as we are always looking for ways to improve our services and reward our users.
Thank you again for choosing SHARE NOW for your transportation needs, and we look forward to continuing to provide you with excellent service in the future.
Have a great weekend
Best regards
SHARE NOW
Works fine most of the times
It is easy to find a car and generally it works ok, however 40% of the times I tried to charge by using the chargers that the app suggests, an issue came up with the car and eventually it did not charge even when the cable was connected perfectly. Of course I have wasted time to figure it out, which counts as extra money. The cars are usually in a good condition and their comforts are good.
February 13, 2023
Unprompted review
Reply from SHARE NOW Danmark
Hello Melina,
Thank you for taking the time to share your experience with us. We're glad to hear that you find our service easy to use.
We're sorry to hear that you've experienced some issues with charging the car, and we understand how frustrating this can be. We would like to assure you that we take this issue seriously and we are continuously working to improve the reliability of our charging infrastructure.
If you ever experience issues with charging again, please reach out to our customer service team. They are ready to help you any time of the day and can also help you with the extra minutes you would have paid for.
Thank you for choosing our service and we hope that you will continue to use SHARE NOW in the future. If you have any further concerns, please don't hesitate to reach out to our customer service team, who will be happy to assist you.
Have a great weekend
Best regards
SHARE NOW
Good experience
The cars work perfectly, and the app is very easy to use. Prices are a bit high but now everything is expensive so I guess it’s not their fault.
The only issue I have is with people leaving a mess inside the cars… when you eat a Kebab please take the trash out of the car when you are done with it…
February 22, 2023
Unprompted review
Reply from SHARE NOW Danmark
Hello Dawid,
Thank you for taking the time to leave a review of your experience with SHARE NOW.
We are glad to hear that you find our cars to be in good condition and that our app is easy to use. We understand your concerns about the cleanliness of the cars, and we apologize for any inconvenience this may have caused you. We encourage all of our users to treat the cars with respect and to leave them in the same condition in which they were found.
Our team works hard to keep our cars clean, and we appreciate your feedback in helping us to maintain a high standard of cleanliness.
Regarding the prices, we do try to keep our prices competitive while providing a high-quality service. We appreciate your understanding and look forward to serving you again in the future.
Have a great day
Best regards
SHARE NOW
Good cars, good app.
Always happy to use one of the high quality cars from Share Now.
February 21, 2023
Unprompted review
Reply from SHARE NOW Danmark
Hello Allan,
Thank you for the nice review.
We really appreciate that you like our cars!
Have a great weekend
Best regards
SHARE NOW
Used Share Now for a long time
Used Share Now for a long time. Super convenient and easy to use!
February 22, 2023
Unprompted review
Reply from SHARE NOW Danmark
Hello Ole,
Thank you for the review.
We are glad to hear that you think its easy to use!
Have a great weekend
Best regards
SHARE NOW
Cars are unsafe
Truly horrible. Cars are dirty and not maintained. My last booking - I pre-booked a car for a week. A few hours after I started my rental the tire pressure light came on, while I was driving with my 9 year old son and partner on the highway. We went to the first petrol station and rebalanced the tires and3/4 were inflated literally to half the correct air pressure. When I brought it up to the company they insisted this was not a safety risk, told me that car maintenance was my responsibility and compensated me only 200 kr for my time. Absolutely ridiculous.
February 13, 2023
Unprompted review
Reply from SHARE NOW Danmark
Hello Marie,
Thank you for your review.
We are sorry that you feel this way about SHARE NOW.
We are not able to discuss personal cases here on Trustpilot and we can see you already have been in contact with both our teamleaders in the Customer service department.
You are welcome to contact them again, if you have further inquires.
Best regards
SHARE NOW
Unfair parking control
Using share now at the end I spend much more money than just taking taxi. Getting parking ticket every 5th ride.
And only thing they do it’s just handle your parking ticket for extra 150kr instead of focusing on getting people notified where they park on the app.
December 17, 2022
Unprompted review
Reply from SHARE NOW Danmark
Dear Simo,
SHARE NOW is not issuing any parking tickets, it is the municipality e.g. Københavns Kommune or private parking companies/providers that issue tickets. We are, however, involved as we amongst others need to provide the parking companies with information about the car and customer. In some cases, we pay the ticket if the parking has been done according to our general parking rules..
If you don’t agree with the ticket, you are always more than welcome to discuss your case with the municipality or the private provider.
The fee of 150 kr. is paid for our administrative effort as we have people employed to handle the tickets. The fee is amongst other things covering our time spent on handling these types of cases.
You can always read our parking rules in the FAQ in the app or on the website. The general parking rules from the municipalities and private providers can be found on parking signs, but are also available online with e.g. Københavns Kommune.
Kind regards,
SHARE NOW
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