Shared Earth Reviews 123

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, unique designs, and the fact that they are responsibly sourced. Many people highlight the efficient ordering process and the user-friendly website, making it easy to find and purchase items. The delivery service is frequently commended for its speed and the careful, often plastic-free, packaging that ensures items arrive safely and intact. Consumers are particularly impressed with the variety of gifts and personal items available, noting their beauty and craftsmanship. Some people also mentioned the competitive pricing and good value for money.

What people talk about most

Product

Clients share positive opinions on product quality and variety. Many reviewers praise the items as well-made,... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the speed of delivery,... See more

Quality

Reviewers mention positive feedback about quality. Customers are consistently pleased with the high quality... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of ordering online, the... See more

Website

Reviewers highlight positive aspects of the website. Customers consistently praise the website for being easy... See more

Based on these reviews

Rated 5 out of 5 stars

I bought a beautiful hand carved, soap stone chess set for my daughter. Despite it being very well packaged and arriving free post the following day, one of the pieces was chipped. I sent a photo in a... See more

Company replied

Rated 5 out of 5 stars

I visited the Shared Earth shop in Liverpool while visiting my daughter at university. An absolutely amazing shop with so many beautiful items. Highly recommend a visit to this friendly and eco friend... See more

Company replied

Rated 5 out of 5 stars

An internet search some years ago landed me on Shared Earth’s website, where I discovered one of the things I could reduce sharing is plastic. No longer is my bathroom full of plastic shampoo and show... See more

Company replied

Rated 5 out of 5 stars

Fab ethically produced product (material string of birds), excellent value for money, prompt dispatch and delivery. Will buy from this company again abd definitely recommend. Amendment: oops, wrong... See more

Company replied


Company details

  1. Gift Shop
  2. Fair Trade Organization

Written by the company

Shared Earth sells Fair Trade, recycled, eco-friendly and ethical products. Our mission is to tackle the climate crisis and create a fairer, more sustainable world. We are a WFTO (World Fair Trade Organisation) member, and our performance is monitored regularly against the Ten Principles set by WFTO for Fair Trade organisations. Shared Earth began as a small shop in York in 1986. Jeremy Piercy, founder and Managing Director, travelled to India after leaving school and wanted to do something to help redress the imbalance of wealth in the world, work together with people from different cultures, and at the same time earn a living. Fair Trade was the obvious answer and the original shop contained a wide mix of products from Asia, Africa and South America. Shared Earth now imports its own unique home and giftware, jewellery, fashion accessories, wood, ceramics, paper, soapstone and kids ranges making us the largest retailer and wholesaler of Fair Trade products in the UK. Our policy is to provide quality, design-led products, not just to those who are already aware of Fair Trade principles. With Fair Trade sales showing no sign of slowing, more and more employment is being provided for artisans in developing countries, many of who would otherwise be out of work. At a time when global conflict seems also on the increase, Shared Earth's partnerships with producers are an invaluable way of building bridges, showing that people can work together for mutual benefit, no matter what their race, religion or culture.


Contact info

4.9

Excellent

TrustScore 5 out of 5

123 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Amazing buying experience

Amazing buying experience and a fabulous seller-my daughter ordered an apron and a re-usable bag as a Birthday present for her friend (with a very short notice); the lovely items arrived the next day! I would highly recommend them and will definitely buy again. Thank you!

February 17, 2026
Unprompted review
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Reply from Shared Earth

Thank you for your lovely review, Stella! I'm so glad we could get the apron out swiftly, and hope it's a loved gift! - Kai :)

Rated 5 out of 5 stars

Beautiful ethical products and truly outstanding customer service

I placed several orders with Shared Earth in the run-up to Christmas and was really impressed — not just with the products, but with the whole experience. I love the company’s ethical philosophy: environmentally conscious, socially responsible, and focused on fair trade. It makes a real difference knowing the items are thoughtfully sourced and handmade.

Everything I received was beautiful and clearly well crafted — high-quality pieces that feel special rather than mass-produced.

What truly stood out, though, was the customer service — especially from Kai. I had an issue with one item, and the care and effort she put into resolving it were exceptional. Her communication was warm, proactive, and genuinely helpful, and she went above and beyond to make things right. It’s rare to receive service that memorable, and she is a real asset to the company.

A wonderful business with strong values, lovely products, and outstanding customer care. I would happily recommend them and will definitely order again.

December 1, 2025
Unprompted review
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Reply from Shared Earth

Thank you Michele, for such a lovely review of not only our products but our customer service. I'm so glad you appreciate our values of delivering thoughtfully made and crafted items and hope you've been happy with your oilburners. It's also so good to hear that I could help you sort out the issues with your order and that I could make such an impression! Thank you for making me smile so much today! - Kai :)

Rated 5 out of 5 stars

Perfect

Great communication, perfectly wrapped and packed quality items.

January 27, 2026
Unprompted review
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Reply from Shared Earth

Thank you, Jenny, for your kind review! - Kai :)

Rated 5 out of 5 stars

Product was exactly what we wanted and…

Product was exactly what we wanted and well priced. Good customer service with regard to updates on when the product was dispatched.

January 19, 2026
Unprompted review
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Reply from Shared Earth

Thank you for your lovely review! - Kai :)

Rated 5 out of 5 stars

Gorgeous albesia wood animal figures

Fell in love with a gorgeous miniature albesia wood settee with a family of dogs sitting on it in the Liverpool branch of Shared Earth before Christmas, and have just bought it, plus a hanging moon with two cats as presents for my daughter's birthday. January is a rubbish time for a birthday but these will really brighten her day! They arrived promptly, very well packaged, and are gorgeous things to behold - very well made and in perfect condition. The price was very reasonable too. Very happy customer, thanks!

January 15, 2026
Unprompted review
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Reply from Shared Earth

I hope your daughter will have a great birthday and love the cats, and that you're a fan of our Bali animals! Thank you for such a lovely review! - Kai :)

Rated 5 out of 5 stars

Melman has arrived!

The soft toy arrived on time. It is the best quality and is a welcome addition to our "Madagascar " family.
Melmen the giraffe 🦒 meets Gloria the hippo. 🦛

January 11, 2026
Unprompted review
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Reply from Shared Earth

Thank you for your review, Sue! Glad Melman has a wonderful home with his family! - Kai :)

Rated 5 out of 5 stars

❤️Rainbow 🌈 Mugs. Incredible delivery.

Initially bought 6 rainbow mugs at the shop in Alnwick, loved them . Broke 2 at Christmas so looked ro see if I could get replacements online. Yes plus a 20% discount so bought 3 to replace the 2 we had broken!
Service was awesome. Ordered the weekend after Christmas and they arrived before New Year.
Great service and we do love mugs.

December 28, 2025
Unprompted review
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Reply from Shared Earth

Thank you for such a lovely review Paul! I'm so glad we could help replace those broken mugs quickly for you! - Kai :)

Rated 5 out of 5 stars

Fast delivery for Christmas

Very fast delivery in time for Christmas! My order was dispatched just a couple of hours after it was received. Really delighted with the lemur and red panda bags. Thanks!

December 20, 2025
Unprompted review
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Reply from Shared Earth

Thank you for your review, Emma! Glad to hear you're pleased with the bags! - Kai :)

Rated 5 out of 5 stars

Excellent product

Excellent product, wooden glasses holder, lovely product - decided a bit late for Christmas but ordered anyway and it came in time, was well priced, bargain p&p costs. Will order more from Shared Earth. Very impressed!

December 22, 2025
Unprompted review
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Reply from Shared Earth

Thank you for your wonderful review! I'm so glad we could get your order to you in time for Christmas after all! - Kai :)

Rated 5 out of 5 stars

A good range of products at reasonable…

A good range of products at reasonable prices.
The order arrived well packaged and also very quickly.
Will definitely be buying gifts from Shared Earth in the future

December 23, 2025
Unprompted review
Shared Earth logo

Reply from Shared Earth

Thank you for such a lovely review, Roslyn! - Kai :)

Rated 5 out of 5 stars

Lovely items

Lovely items, very efficient postage

December 11, 2025
Unprompted review
Shared Earth logo

Reply from Shared Earth

Thank you for your review, Patricia! - Kai :)

Rated 5 out of 5 stars

Worth visiting - time and time again

I’ve ordered 12 times from Shared Earth over the last two years, and every single order has been a really positive experience. There is such a great range of gifts to share with others and items that I’ve wanted for myself - all responsibly sourced and supplied, with that ‘good feel’ to them, and much appreciated by family and friends.

December 15, 2025
Unprompted review
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Reply from Shared Earth

Thank you for your review Tony, it's good to have such a loyal customer as yourself! - Kai :)

Rated 5 out of 5 stars

Good Service and Product

Very quick service. Very good product. (Soy TLights). Good delivery although the packaging was excessive. Very pleased though with my order

December 11, 2025
Unprompted review
Shared Earth logo

Reply from Shared Earth

Hi Karen, thank you for your review, I'll pass the note about excessive packaging onto the team so we can try to adjust the balance! - Kai :)

Rated 5 out of 5 stars

Fantastic support and products…

I’ve ordered several room sprays over the years and the support is always superb. The products arrive really quickly and are always great quality. I would highly recommend!

December 7, 2025
Unprompted review
Shared Earth logo

Reply from Shared Earth

Thank you for your lovely review, Paul! - Kai :)

Rated 5 out of 5 stars

Ordered Christmas presents for my family online

I used to very regularly visit your shop on Bold Street, and the one in York when I lived there too. Unfortunately I can't handle getting there with my anxiety. That's why I was delighted to find out I could make an order online, although I miss going to visit in store. Everything I ordered was packaged beautifully and arrived perfectly intact. It also arrived faster than I expected. Thank you 🌠✨️

December 4, 2025
Unprompted review
Shared Earth logo

Reply from Shared Earth

I'm so glad we live up to the expectations set by our beautiful shops, hopefully one day you'll be able to visit them again but I'm glad we can fill that gap for you in the meantime! Take care, Lucy! - Kai :)

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