ShareScope Reviews 

745
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for its excellent tools in portfolio management, investment analysis, and trading, highlighting its valuable features and improved performance. The support staff are frequently commended for their extensive knowledge, helpfulness, and professional approach, which significantly eases complex migrations and system usage. Many people also found the provided training and support resources made the transition to the new system a smooth and positive experience. However, some customers also noted that the new system sometimes requires more clicks for tasks previously done in one, with simple functions being more complicated to locate. A few people found the interface less intuitive, requiring clicks in unexpected places.

What people talk about most

Staff

Consumers find staff to be positive, consistently praising their helpfulness, knowledge, and efficiency in... See more

Customer service

People report positive experiences with customer service, consistently praising the helpfulness and knowledge... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the software easy to use and... See more

Service

Customers had positive experiences with service, consistently reporting excellent support and quick responses... See more

Product

Customers consistently note positive experiences with the product, finding it invaluable for managing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

BRILLIANT SERVICE Truly remarkable software. Not only is it easy to use buy it comes with great tutorials and articles to assist new investors. I have used Sharescope for some years and it has pa... See more

Company replied

Rated 5 out of 5 stars

As a long time investor I wouldn't be without Sharescope. It starts at 7.00am with all the RNS news, so keeping me up to date with all investments news. It continues with 15 minute delayed price... See more

Company replied

Rated 5 out of 5 stars

I called the "New Sharescope" support team for help after struggling for ages to find out how to fix a chart. The suport chap, Peter Corrigan, had excellent knowledge of the new system and advised an... See more

Company replied

Rated 5 out of 5 stars

I've been a Sharecope user for around 15 years so well entrenched in my processes so the thought of migrating to the new version of the software was distinctly scary. Taking the plunge and starting in... See more

Company replied


Company details

  1. Investment Service
  2. Software Company

Written by the company

Empower your investing with ShareScope – the UK’s #1 investment data and analysis software. Trusted by top investors and voted Best Investment Software by Investors’ Chronicle and the Financial Times, ShareScope helps you stay ahead with superior insights and award-winning support. Since 1997, the “Bloomberg for Private Investors” has delivered prices, financials, news, charting, powerful screening, and portfolio management, backed by a 5-star Trustpilot rating. Access UK, US, CAN & EU stocks, funds, ETFs, bonds, forex, crypto, and global indices – all as standard. Upgrade to ShareScope Pro for real-time data, Level 2, advanced layouts, and professional news. Start your 30-day risk-free trial at sharescope.co.uk.


Contact info

4.8

Excellent

TrustScore 5 out of 5

745 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(745)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Reliable as usual

Michael was very helpful and patient

May 7, 2024
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Reply from ShareScope

Hi there, thank you for the 4-star review.

Rated 5 out of 5 stars

Great product and also great support

Great product and also great support, I had a query about adding a fund to one of my portfolios and support picked up the phone in person and sorted it.

May 10, 2024
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Reply from ShareScope

Hi Simon, thank you for the 5-star review. Any more problems, you can always contact us.

Rated 5 out of 5 stars

1:1 tuition on SharePad

I had a 1:1 tuition session on SharePad and found it extremely useful. My tutor Gabriel Akinsanya was very polite, understanding and knowledgeable. He shared some tips with me and pointed me towards further supporting resources. I cant fault it.

May 10, 2024
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Reply from ShareScope

Hi Adnan, thank you for the 5 stars and your kind words. We will pass on your review to Gabriel.

Rated 5 out of 5 stars

Great 1 to 1 training from Paul on…

Great 1 to 1 training from Paul on level 2, I dont get that service anywhere else.

May 1, 2024
Unprompted review
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Reply from ShareScope

Hi Terry, thank you for the 5-star review. If you feel like you need more training, feel free to book another session.

Rated 5 out of 5 stars

Account transfer Gabriel Akinsanya

Gabriel Akinsanya was a huge help in transferring my Sharescope account to my new computer. My thanks to sharescope for the excellent customer help.

April 30, 2024
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Reply from ShareScope

Hi Michael, thank you for the 5 stars. We are always here to help, if you need us again, feel free to get back in touch.

Rated 5 out of 5 stars

review

great service

April 30, 2024
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Reply from ShareScope

Hi there, thank you for the 5-star review.

Rated 5 out of 5 stars

Had a great SharePad training session with Paul

Paul was extremely knowledgeable and helpful. He patiently sorted out my portfolio issues and shared his valuable knowledge on SharePad as how can be used for finding the right stocks based on my long term view of holding. While the session was only for 30 mins, he spent more than an hour to make sure I was fully satisfied. Thanks Paul and hope to have our next session at some time soon.

April 30, 2024
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Reply from ShareScope

Hi Parik, thank you for leaving us a great review. Our team are dedicated to making sure our customers are satisfied and comfortable with our product. If you feel like you need another 1-2-1, feel free to book another.

Rated 5 out of 5 stars

Peter quickly identified what was…

Peter quickly identified what was required to reduce storage used by my Sharescope
He suggested I consider using SharePad but I am loath to do so incase some of the date I hold on Sharescope is not transferred to SharePad.
Also I do not want to have to relearn how the new system operates! Many thanks. RT

April 30, 2024
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Reply from ShareScope

Thank you so much for your review RT. Really great to hear that our team were able to help you with your computer's storage.

With regard to moving to SharePad, ShareScope's export features facilitate the transfer of your ShareScope transactions (specifically those recorded in Sterling) to our secure servers. You can then import these directly into SharePad.

Our support team are also on hand to make your transition to SharePad as smooth as possible when you are ready. You can also book a free one-to-one SharePad training to kick-start your SharePad journey. And contact the team as and when you need their support/guidance by phone, email, SharePad chatroom, or WhatsApp.

Rated 5 out of 5 stars

Excellent service…

I find the staff on the helpline at Sharescope are always polite and helpful and open to suggestions on possible improvements. If they don't know the answer they will always check and get back to me promptly.

April 26, 2024
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Reply from ShareScope

Hi Mr Martin, thank you for the 5-star review. We will always try to resolve your problems no matter what, if you ever need us, just give us a ring.

Rated 5 out of 5 stars

Sharepad is a really powerful

Sharepad is a really powerful set of tools, with L2 and many other features it gives me answers all my questions and ideas through filtering and portfolio construction.

April 26, 2024
Unprompted review
ShareScope logo

Reply from ShareScope

Hi Adrian, thanks for the 5-stars. We really appreciate it.

Rated 5 out of 5 stars

Great support.

Very good bespoke support. Received my live training session today. Also a great product for comparing and filtering stocks, etfs etc

April 25, 2024
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Reply from ShareScope

Hi Sukie, thanks for the 5-stars. We are happy you had a great training session.

Rated 5 out of 5 stars

Great Service

Once again had to contact Peter at SharePad as lost my homepage and columns
All sorted
Thanks for your patience
Azeem

April 12, 2024
Unprompted review
ShareScope logo

Reply from ShareScope

Hi Azeem, thank you for the 5 stars. You can call as many times as you like, we are always here to help you with your problems.

Rated 5 out of 5 stars

The guys were very knowledgeable and…

The guys were very knowledgeable and answered all my questions. The bonus was that they showed me so many shortcuts that I had never found.
Sharepad is so much easier to use now for me.
Thanks.

April 4, 2024
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Reply from ShareScope

Hi Martin, thank you for leaving us a 5-star review, we appreciate it. If you ever need help again, feel free to reach out.

Rated 5 out of 5 stars

Excellent product and support

I'm a long term subscriber to their excellent software. Had to contact the helpdesk regarding a problem which was resolved quickly and efficiently.

April 11, 2024
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Reply from ShareScope

Hi David, thank you for the 5-star review - it's much appreciated.

Rated 5 out of 5 stars

Moved from Sharescope to Sharepad after…

Moved from Sharescope to Sharepad after 5 years or so - I like that its only 15min delay on prices and all the extensive features, even though I really dont need such a sophisticated system. (I use about 1/10th of the features probably) - but its brilliant at what I want to do, ie select shares to buy, when to sell, when to take profit and monitoring. Its easy to select the specific shares I want to look at and the help system is excellent. I gain the price of buying the software easily by being able to select the right shares at the right time & selling them before they go down....(mostly)!! (Have been privately investing for over 50 years !)

April 3, 2024
ShareScope logo

Reply from ShareScope

Hi Me, thank you for leaving a detailed 5-star review, this really means a lot to us. We are happy to hear you are enjoying SharePad. With the features you don't use, you can book a 1-2-1 session to go over them if you like, we are always a call away.

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