I bought Shark Pet Plus Cordless Stick Vacuum cleaner, and I was impressed by its power and capability. Delivered next day. Wow. Does the job without any hassle, only impovement could be done when its... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had a shark flexi breeze fan for approx 2yrs have finally felt the need to use as the weather has improved to find it would not charge or start. I considered buying a new plug but after watching sever... See more
Shark hoover purchased for the odd quick clean round the house. Power alot weaker than expected for a cordless rechargeable hoover.But Ideal for a scoot round the place but not for everyday cleaning a... See more
The level of customer service I recieved from Shark UK, was up and beyond any other I can recall. Emailed them my issue, they kept in constant contact along the entire process, and resolved the pro... See more
Company details
About Shark Clean UK
Written by the company
.png)
Shark, the leading brand in vacuum cleaners in the UK*, is committed to crafting high-quality household products. Our range includes a wide selection of corded, cordless, and handheld vacuum cleaners, as well as steam mops, air purifiers, hair dryers, and other innovative solutions.
Shop Upright Vacuums Shop Cordless Vacuums Shop Stratos Shop Shark Beauty Shop Offers Contact UsFree Next Day Delivery
7 days a week*
Automatic 5-Year Guarantee*
Confidence in our design and quality
30 Day Returns
Free returns on main units
Pay-in-3
Shop now, pay later with Klarna
Contact info
3150 Century Way, LS15 8ZB, Leeds , United Kingdom
- 0800 862 0453
- customerservice-uk@sharkninja.com
- sharkclean.co.uk
4.5
Excellent
50K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent vacuum
Excellent vacuum , bought when offer was on , really quick delivery
December 29, 2025
No fussing about A1
January 12, 2026
Amazing Customer Service From Tyarra
I bought a Carpet Expert Stain Striker last month but unfortunately the handheld piece stopped working. I called the product support line and talked to Tyarra. She was amazing and made the whole process so easy. We did some troubleshooting which still didn’t work. She arranged the replacement and I couldn’t be happier with the new machine. Thank you Tyarra for all your help
April 15, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I bought the Shark Hydrovac last August…
I bought the Shark Hydrovac last August and it is now faulty and leaks everywhere as well as stopping every couple of minutes. I have just got off the phone from shark who will not give me a refund. Instead I have to have it collected next week before they will replace it and they have told me that the warranty will not be upheld if I do not put it in a box. They will not provide me with a box and will not accept it wrapped in cardboard and suggest that I wonder around supermarkets asking if they have anything the right size. So the item I paid £169 for hasn’t lasted a year and now I have to jump through hoops to get a replacement when I just want a refund
April 17, 2026
Unprompted review
Reply from Shark Clean UK
Hi Mandy,
Thank you for taking the time leave a review.
We’re truly sorry to hear about your experience, and we completely understand how frustrating this must have been, especially when your Hydrovac didn’t even last a year. We appreciate you taking the time to share what you went through, and we recognise that being asked to organise packaging and returns added unnecessary stress, when you were already dealing with a faulty product. We want to reassure you that our support team has since stepped in, reached out directly, and waived the return process entirely, so you no longer need to worry about packaging or collection. A replacement order is already in the process of being dispatched, and you won’t need to take any further action.
Thank you for your patience while this was resolved, and we genuinely regret any inconvenience caused. If you need anything further, our team is always here to help.
Kind regards,
Shark Home UK
Rubbish and gimmicky.
March 23, 2026
Reply from Shark Clean UK
Hi there,
Thank you for taking the time leave a review.
We’re truly sorry to hear that you feel this way, and we completely understand how frustrating it can be when a product doesn’t live up to your expectations. That’s certainly not the experience we want anyone to have, and we appreciate you taking the time to share your honest feedback. If there’s something specific that hasn’t worked as expected, or if you’re experiencing any issues with performance, our support team would genuinely like the opportunity to help.
Please get in touch with us using the link below, and one of our team members will be happy to assist you further and make sure your concerns are properly addressed.
https://support.sharkninja.co.uk/contact-us
Kind regards,
Shark Beauty UK
love these products
March 4, 2026
Shark what a good robot
A company that pays attention to customers and their orders. Paid and arrived within 48 hours
Excellent product and a very good price.
December 26, 2025
Something is going on with them
Something is going on with them. They’ve ‘promised’ a collection. From home of a faulty item twice. Nobody turns up. The CS team waffle away about it being a nice day blah blah but don’t listen to anything you say. Apparently they don’t work or do anything Saturdays and Sundays as ‘they’? Have religious holidays.
April 16, 2026
Unprompted review
Reply from Shark Clean UK
Hi Sue,
Thank you for taking the time to share your feedback.
We’re disappointed to hear about the repeated missed collections and how frustrating this must have been. We completely understand how disappointing it is when things don’t happen as arranged and when you feel your concerns aren’t being listened to. If you haven’t received assistance or a resolution since then, please reach out to us through the link below so we can access your details and look into this further for you.
https://support.sharkninja.co.uk/contact-us
Kind Regards,
Shark Home UK
Reply from Shark Clean UK
Hi Anthony,
Thank you for sharing your feedback.
We completely understand how frustrating it can be to feel like your email went unanswered, especially when you’re waiting for support. We can see that our customer support team has responded, so we kindly recommend checking your inbox, including your spam or junk folder, in case the message was filtered there. If you’re still unable to locate it, our team will be more than happy to assist further once you get back in touch.
Kind Regards,
Shark Home UK
Reply from Shark Clean UK
Hi Madina,
Thank you for sharing your feedback.
We completely understand how disappointing and frustrating it can be when your product isn’t working as it should, especially when you’re relying on it to make everyday tasks easier. That’s certainly not the experience we want for you, and we appreciate you taking the time to raise this with us.
To help address your concerns as quickly as possible, we recommend reaching out to our support team through the link below as they can assist you directly. We genuinely appreciate the opportunity to improve your experience, and make things right.
Contact Page:
https://support.sharkninja.co.uk/contact-us
Kind Regards,
Shark Beauty UK
Great service
Great service . Speedy delivery and exactly what i needed
Quick and easy to order
April 7, 2026
Great vacuum and fast delivery.
November 30, 2025
What can I say so worth it!
What can I say. Shark have out done themselves. So much better than any other hoover we’ve purchased in the past. Honestly beats Dyson. And more affordable.
Suction is great and the green light really helps look for the dust and tiny rubbish my 4 year old leaves.
October 21, 2025
bought a Shark hover
bought a Shark hover, pet detect over 12 months ago. The hover was fitted with cheap cable. The cable has started to split in places. For the price of the hover which was £400 I wasn't didnt expect the cabling to split. Now my cable is held together with duck tape.
April 15, 2026
Unprompted review
Reply from Shark Clean UK
Hi Tina,
Thank you for taking the time leave a review.
We’re truly sorry to hear how disappointed and frustrated you’re feeling about this experience, and your concerns are completely valid. When a £400 Shark Hover Pet Detect shows signs of poor durability, particularly with the power cable splitting after just over a year, it’s natural to feel let down. Having to hold the cable together with tape is not only inconvenient, but also understandably worrying, and falls short of the quality you should expect from a premium product. We’d really like the opportunity to help address this properly.
Please reach out to our support team using the link below, so we can review the issue with the cabling in detail, and advise you on the best way forward.
https://support.sharkninja.co.uk/contact-us
Kind regards,
Shark Home UK
Fast delivery on replacement part
Fast delivery on replacement part. Just a shame that I had to purchase a whole new head but it now works perfectly and should hopefully last another 5 years.
February 28, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.