I bought Shark Pet Plus Cordless Stick Vacuum cleaner, and I was impressed by its power and capability. Delivered next day. Wow. Does the job without any hassle, only impovement could be done when its... See more
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Experience of buying was spot on, vacuum is so powerful. I was slightly embarrassed by amount of dust it found on first run around house. Only reason for 1 star drop is that we have thick pile carp... See more
Had a shark flexi breeze fan for approx 2yrs have finally felt the need to use as the weather has improved to find it would not charge or start. I considered buying a new plug but after watching sever... See more
The level of customer service I recieved from Shark UK, was up and beyond any other I can recall. Emailed them my issue, they kept in constant contact along the entire process, and resolved the pro... See more
Company details
About Shark Clean UK
Written by the company
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Shark, the leading brand in vacuum cleaners in the UK*, is committed to crafting high-quality household products. Our range includes a wide selection of corded, cordless, and handheld vacuum cleaners, as well as steam mops, air purifiers, hair dryers, and other innovative solutions.
Shop Upright Vacuums Shop Cordless Vacuums Shop Stratos Shop Shark Beauty Shop Offers Contact UsFree Next Day Delivery
7 days a week*
Automatic 5-Year Guarantee*
Confidence in our design and quality
30 Day Returns
Free returns on main units
Pay-in-3
Shop now, pay later with Klarna
Contact info
3150 Century Way, LS15 8ZB, Leeds , United Kingdom
- 0800 862 0453
- customerservice-uk@sharkninja.com
- sharkclean.co.uk
4.5
Excellent
50K reviews
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Ordered a steam mop to be delivered…
Ordered a steam mop to be delivered today by DPD. The driver didn't show up but left my appliance at a pick up point 1/2 mile away , which is only open 2 hours early morning 8 a.m. - 10 a.m. with no parking facilities. I tried to notify Shark customer service who disconnected my telephone call halfway through the conversation. I then received an email thanking me for registering the appliance which I hadn't received, although shark products are excellent their customer service leaves a lot to be desired , I found it challenging. Still don't know when or if I'm getting the steam mop
May 1, 2026
Unprompted review
Reply from Shark Clean UK
Hi Susan,
Thank you for sharing your feedback with us.
We're genuinely sorry for the inconvenience and frustration you've had. We completely understand how upsetting it must be to expect a delivery, only for it not to arrive, be redirected to an inconvenient pickup point, and then experience a disconnected call when trying to get help. It is especially concerning to receive a registration email for an appliance you have not yet received, and we recognise how confusing and stressful this situation has been for you. Please be assured that our team has sent you an email with an update regarding your steam mop. We kindly ask that you check your inbox, including your junk or spam folder, for the latest information. We truly regret that this experience has not reflected the quality of service we aim to provide, and we appreciate your patience while we work to resolve this for you.
Kind Regards,
Shark Home UK
parts constantly breaking
parts constantly breaking. after 6 months 3 parts broken and they want paying for replacements as "consumables" despite 5 year warranty. Absolute garbage. Do not buy
April 30, 2026
Unprompted review
Reply from Shark Clean UK
Hi Nick,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about your experience. We completely understand how frustrating it must be to have multiple parts fail in such a short time, especially when you expected the reassurance of a 5 year warranty. This isn’t the experience we want for our customers, and we’d like the opportunity to look into what’s happened here and help resolve it for you. Please reach out to us using the link below so we can access your details and review your case in full. We’ll do our best to find a suitable solution for you.
https://support.sharkninja.co.uk/contact-us
Kind regards,
Shark Home UK
Good Quality
Easy online ordering and good quality product. Very pleased with my purchase and use frequently. Definitely would use consider purchasing this brand again in the future.
July 15, 2025
Very pleased with my shark vacumm…
Very pleased with my shark vacumm cleaner. Especially the anti hairwrap
Great suction and easy to use
February 14, 2026
Absolutely love my Shark blower
Absolutely love my Shark blower – it’s powerful and works brilliantly. I made the mistake of testing it indoors on boost mode 🫣 not my brightest idea… I tried it on the radiator 😅 and ended up cleaning for ages afterwards! That said, I’ve used it outside too and it genuinely does a fantastic job.
April 4, 2026
Fast delivery as advertised
March 17, 2026
Shark ! We love you
Purchased a Expensive fan for misting indoors and out but decided to return for the smaller brother - hydro go fan , and the return process was simple straight forward and I received my refund , only issue is I did have to chase this up and provide tracking , but they have a number which I range and a friendly adviser helped me received the money , thank you , I am a massive fan of shark and use 2 hydro go misting fans and a ninja bottle so it’s nice to know there customer service also ads up to the quality of there products .
April 5, 2026
Really impressed with Shark
Really impressed with Shark.
They had some great offers and sales on, so I decided to treat myself to one of their latest hoovers—and it definitely didn’t disappoint. I’d recently moved into a new house and was using a cheap Bush hoover before, which did the job poorly and constantly got clogged with hair.
The Shark Anti Hair Wrap technology is genuinely a game changer. No more stopping to untangle hair, and the overall performance is miles better.
Well worth the upgrade—highly recommend.
January 3, 2026
I like the dryer
I like the dryer. I have type 4 hair and the comb attachment locks in place, no more broken combs that fly off the dryer! It also has lots of other attachments that I can use. If I do I wash and go I use the diffuser. Easy to hold , lightweight and easy to foldaway and store.
December 26, 2025
Love love love my little hoover helps…
Love love love my little hoover helps me on staircase like no other amazing gadget and no long wire 💖
December 3, 2025
Excellent value for money
Since my first shark hoover which was such an excellent buy, did the job and with a very satisfying click when adding tools, I have only bought shark since and everything is well built, easy to maintain does an excellent job and all with that very satisfying little click! Highly recommend
April 3, 2026
Very good vacuum cleaner
November 7, 2025
Product good service very bad
Tried to buy a new hoover twice and the service I received was very poor. Got the product from Amazon in the end a little cheaper too I might add.
April 2, 2026
Reply from Shark Clean UK
Hi Carolyne,
Thank you for taking the time to share your experience.
We're genuinely sorry for the disappointment and frustration you experienced while trying to purchase your hoover. We understand how inconvenient and upsetting it can be when service falls short, especially after making more than one attempt to buy. Please know that your feedback is very important to us, it helps us learn where we need to do better, and supports us in improving our processes so we can provide smoother, more reliable customer experiences going forward.
Kind Regards,
Shark Home UK
Great price
Great price, rapid delivery. Vacuum cleaner seems good so far, great suction.
March 7, 2026
Another great product
Ordered 2 items recently from Shark.
First item a new hoover to replace our original Shark hoover that was approximately 9 years old. Second item was a LED mask.
Both items are as expected from Shark. Very good quality.
April 2, 2026
We love our shark robot
We purchased this cleaner because we have a Labrador and I was having to vacuum every morning as I am allergic to her (a long story!)
It has made cleaning such a pleasure. Although I do clean my shark robot meticulously, wash and change the filters and empty the bin regularly it has made life much easier.
Recently there was some sort of software update and it wasn't working for a bit and I panicked. But the helpline was super efficient and helpful and the problem was fixed really quickly.
All in all we are very happy with our purchase so far. Bought on recommendation from my daughter who loves hers too.
August 18, 2025
Unbelievable service
Unbelievable service, ordered in the afternoon and was delivered next morning.
March 9, 2026
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