SHARK Bikes Reviews 12

TrustScore 3.5 out of 5

3.7

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Company details

  1. Bicycle Store
  2. Bike Accessories Store
  3. Road Cycling

Written by the company

Shark Bikes. Browse our ever expanding selection of custom made bikes and premium quality accessories.


Contact info

3.7

Average

TrustScore 3.5 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

I bought an ebike.

I bought an ebike January 2004 and have had nothing trouble with it!! Sent it back for it to be returned saying it's fine nothing wrong with it. Electric keeps failing with an F on the display and their response is ' don't know what that is' very disappointed with a lovely looking bike.

December 1, 2024
Unprompted review
SHARK Bikes logo

Reply from SHARK Bikes

Hi Marc,

We're sorry to hear you're still experiencing issues with your e-bike. However, we were unaware of any ongoing problems following the previous repair, as we haven’t received any further communication from you.

When you initially contacted us, we corresponded with you over several weeks and agreed that the best course of action was to have the bike returned for inspection and repair. Given your remote location, we covered the cost of both collection and return shipping as a gesture of goodwill.

Once the bike arrived at our facility, we carried out a full inspection. This included replacing the display, checking all wiring and connections, and thoroughly testing the bike over several days to ensure everything was functioning correctly. After confirming the bike was in full working order, we returned it to you—again, at our expense.

It has now been over a year since the bike was returned to you, and as we’ve had no further contact from you during that time, we believed the issue had been fully resolved.

As a British brand run by a small and dedicated team, we take great pride in offering high levels of customer service and technical support. That’s why we’re disappointed to receive this review without the opportunity to address any new concerns directly.

We’d genuinely appreciate the chance to assist you further. Please don’t hesitate to get in touch with us at the shop so we can look into this for you

Rated 5 out of 5 stars

Super stoked with the services provided…

Super stoked with the services provided by Luke and the rest of the team!

Luke was super helpful with helping me get a bike through the cycle to work scheme and pretty much took all the work away from me. I bought their Tiger mountain bike which was initially just going to be used for commuting to work. This didn’t last long as I started looking into going out on the trails on the bike and have now grown a love for mountain biking in general!

Any issues I’ve encountered have been resolved by their mechanic James. For a company that’s at the opposite end of the country to me, they have made purchasing a bike from themselves a treat.

As for the bike itself, the Tiger has been a perfect entry level bike for a beginner like myself. Taking it out on the trails I was out for 5 hours with the time flying by and the only reason for stopping was due to me getting too confident and absolutely sending it on my “maybe one last ride” which ended in a self inflicted puncture!

Cheers boys!

June 30, 2025
Unprompted review
SHARK Bikes logo

Reply from SHARK Bikes

Thank you for sharing such a detailed and encouraging review.

It’s gratifying to hear that our support felt seamless and that the Tiger has already progressed from weekday commuter to weekend trail partner. Discovering a new passion for mountain biking and clocking a five hour ride in the process sounds like time well spent.

We appreciate your confidence in purchasing from us across the miles and are pleased that our after-sales support has met your expectations. Should you ever require adjustments, upgrades, or simply a sounding board for your next adventure, our workshop team remains at your disposal.

Wishing you many more miles of confident and puncture free riding... grab some inner tube sealant for the next ride!

Rated 5 out of 5 stars

Lovely to know decent people still exist!

I was on my way to a Blood Cancer clinic when my back tyre exploded..I was deeply impressed with how Cycles-Shark dealt with my issues and how promptly and effectively they resolved them, particularly as I was neither carrying a wallet or a bus pass. a mistake I shall not repeat!!. As an ex local GP I thought they were wonderful and shall use them at every future opportunity.

October 17, 2024
Unprompted review
SHARK Bikes logo

Reply from SHARK Bikes

Thank you for your review and we're glad we could get you back up and running on your bike.

If you ever need service work on your bike in the future, please call into our store.

Rated 5 out of 5 stars

Great customer service

Fantastic service crank arm replaced by James very quickly would highly recommend sharkebikes to anybody customer service second to none

July 10, 2024
Unprompted review
Rated 5 out of 5 stars

Wow.

Wow, what an incredible company! The individuals at Shark are truly remarkable; their expertise and knowledge are evident in every interaction. They go above and beyond to provide exceptional support, even after the sale. I encountered a minor delivery issue, and throughout the three days it took to resolve, I received numerous emails and phone calls from the Shark team, keeping me informed at every stage. Now, let's talk about their bikes—they are simply amazing! I recently purchased the Tiger 29-inch model, and I couldn't be happier with my choice. I am genuinely grateful for choosing this company.

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great company and fantastic bike

Great company and fantastic bike. Been looking at the possibility of an ebike for a while, predominantly for my partner to brave the hills, and decided on the Tiger Shark ebike after seeing it initially at a cycle show. I came across an ex demo bike, which arrived the very next day, all well packaged. Once put together and duly test ridden, I have decided this is too much fun to let her enjoy all on her own. Makes commuting a breeze and being an avid mountain biker have taken it down the local red and blue trails, with which it coped surprisingly well. Hills become enjoyable and I can certainly now see the attraction of ebikes. If you are considering one, go ahead, what you waiting for? The Tiger shark is a nice looking bike, will make the climbs considerably less of a chore, and the company as a whole have been very pleasant to deal with.

May 12, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service, top quality products

Excellent service, top quality bike and so happy to support a new independent brand with unique products. Had my bike a month communication has been great with shark and riding longer and harder than ever before

May 9, 2024
Unprompted review
SHARK Bikes logo

Reply from SHARK Bikes

Thanks Josh, glad you're enjoying the Tiger Shark and we really appreciate your custom. Any questions in the future, we're always on hand to help.

Rated 5 out of 5 stars

Amazing Shark Angel

What a bike !!
Great design easy to assemble,help available for any questions, fast delivery makes cycling a breeze .

May 30, 2022
Unprompted review
Rated 5 out of 5 stars

Really great company and bike

Really great company to deal with, very helpful support and easy to complete once out of the box. The Tiger Shark eBike is bloomin' brilliant and I've really enjoyed using it!
Look no further for your hybrid eBike!

April 13, 2022
Unprompted review
Rated 5 out of 5 stars

tiger Shark ebike is my new best friend

Got Tiger shark about three weeks ago and I just have to say,, if you have means, go buy an ebike. I've enjoyed my rides to work and weekend getaways a lot. It's great fun. Shark ebikes are just built so well. Highly recommend.

April 12, 2022
Unprompted review

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