This is my third Ninja. I simply love the machine and all its features. The problem is that the motor in the base has failed, and I’m left with all the containers for blending, etc.
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Easy to order product arrived on time and in good condition website description very good and able to read in other languages I am English but live in Spain so this was very important. Only had time t... See more
I didn’t recieve my product yet, but I put you one star only for choosing SEUR company for delivery which are the worst company, for a premium brand like ninja should work with dhl or ups, there’s al... See more
Company replied
I’ve only used this Ninja blender twice and I already know it has genuinely changed my daily routine for the better. I bought it mainly for protein shakes and iced coffee, and honestly I’m obsesse... See more
4.0
Great
2K reviews
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The problem is the shipping company…
The problem is the shipping company used for delivery they are so shitty i still haven’t received my package i don’t know where it is and no information whatsoever
August 3, 2025
Reply from SharkNinja ES
Hola,
Gracias por tomarse el tiempo de compartir la evaluación.
Lamentamos profundamente tener conocimiento de que su pedido aún no ha sido entregado. Para poder llevar a cabo una revisión exhaustiva del estado del envío y de la ruta logística correspondiente, le invitamos cordialmente a ponerse en contacto con nuestro equipo de atención al cliente a través del número 900 839 453. Estaremos encantados de asistirle con la máxima diligencia y de ofrecerle una solución adecuada a la mayor brevedad posible.
Asimismo, le recordamos que estamos a su entera disposición para cualquier consulta adicional que desee realizar. Por favor, no dude en llamarnos; será un placer atenderle
Atentamente,
Ninja Kitchen ES
The products are really great.Logistics a disaster
The products are really fine and works perfectly. However, the logistics…. A disaster, the product arrives days/weeks later, they said you are not in home when you are (we telework) at the end you need to go to pick up the product. An immense disaster and none to complain about
August 1, 2025
Reply from SharkNinja ES
Hola,
Gracias por tomarse el tiempo de compartir la evaluación.
Le presentamos nuestras más sinceras disculpas por el retraso en la entrega de su pedido. Lamentamos profundamente los inconvenientes ocasionados y queremos asegurarle que esta situación no representa el estándar de calidad y eficiencia que nos esforzamos por mantener. Valoramos enormemente sus observaciones, las cuales serán debidamente remitidas al equipo correspondiente con el objetivo de implementar mejoras sustanciales en nuestros procesos y garantizar una experiencia óptima en futuras interacciones.
Atentamente,
Ninja Kitchen ES
Quick delivery arrived well packaged
August 3, 2025
You just have to avoid Seur
You just have to avoid Seur as a delivery company. I was sitting in my shop where asked my parcel but nobody came despite the the planned delivery time what I've received. A message came DURING I was sitting in my shop that I'm not there (wtf?)... Their does the same EVERY SINGLE TIME!!! I'm so tired to chasing my ordered things not delivered buy zhe SEUR. Every other company does the delivery successfully, only SEUR can't di it...
I really don't understand why any company is trusting them.
July 23, 2025
Reply from SharkNinja ES
Hola,
Gracias por tomarse el tiempo de compartir la evaluación.
Lamentamos que haya tenido problemas con su entrega. Este no es el estándar al que queremos que nuestros clientes se acostumbren.
Si su problema con la entrega persiste, no dude en contactarnos.
Atentamente,
Ninja Kitchen ES
Great bit of kit
Just bought this double air fryer and so far it hasn't disappointed. Went for the Ninja (9,5 L) DZ400EU which appears to be the latest model and bought it direct from Ninja. They have been great to deal with but Seur were an absolute nightmare with delivery.
July 12, 2025
The Only Problem is with the courier…
The Only Problem is with the courier who emailed to say my package would arrive on Friday 18th July 2025, I was emailed this delivery on the 17th July, at 16.17pm they informed me that my delivery wouldn't happen, I waited in all day for the delivery, I was informed they would send me an other delivery date, I was definitely not happy, the problem with online buying is that you are at the mercy of the supplier and the courier, in my experience the suppliers tend to say we will refund, I can never understand that what's the point in doing online purchases, secondly the couriers tend to say we tried to delivery your package but no one was there, knowing very well it total lies, that's the modern way to purchase and buy products in this day and age at the mercy of others.
July 15, 2025
Reply from SharkNinja ES
Hola,
Gracias por tomarse el tiempo de compartir la evaluación.
Lamentamos escuchar que tiene problemas con el servicio de mensajería, este no es el estándar que queremos ofrecer y por favor contáctenos utilizando el siguiente enlace si en el futuro encuentra problemas.
https://support.ninjakitchen.es/hc/es/articles/4404651333010-Contacta-con-nosotros
Atentamente,
Ninja Kitchen ES
Very good articles and good procice
July 14, 2025
Very quick delivery excellenr product
The delivery experience very good and very excited to use ir this summer
July 8, 2025
The jar arrived broken.
The jar arrived broken.
Very bad
Ninja Answer(Hello,
Thank you for taking the time to leave us a review. Sorry to hear about the defective jug. After verification, we can see that your situation has been successfully solved. If you have any other questions, do not hesitate to contact us.)
My situation it is NOT solved, I have returned the full product (it was only the jarr borken). I had to put it back on the box print label and take it to a place to drop it off (you should make the dealer come to pick it up).
Now I have to wait for the returned to arrive, get inspected and then they will send a new one.
I made my order on the 7/7, 10 days ago and I still not having the product. They say it will take 8 days to send the new one.
So it is not solved at all.
Very dissapointed with the product quality and cistumer service. Of course they did not offer any compensation.
July 7, 2025
Reply from SharkNinja ES
Hello Luis,
Thank you for taking the time to leave us a review. Sorry to hear about the defective jug. After verification, we can see that your situation has been successfully solved. If you have any other questions, do not hesitate to contact us.
Great Product, Horrible Delivery Experience
The product itself is great — no complaints there. However, the delivery experience was absolutely awful, and it ruined the whole purchase for me.
The item was shipped via SEUR, and instead of delivering it to my apartment as promised, they unilaterally decided to leave it at a pickup point — without my consent. The email claimed it would be the “closest” pickup location to my home. That was a lie. It was 3 km away, and the opening hours were so limited that I had to take time off work just to retrieve it.
Imagine walking 40 minutes there and 40 minutes back, carrying a 13 kg package. Completely unacceptable for a service that was supposed to deliver to my door.
I contacted both SEUR and Ninja support — no response. No help. Just silence.
Honestly, I’m now questioning why I even ordered online. A physical store would have been closer and much less of a hassle.
Would not recommend — not because of the product, but because the delivery and customer service are some of the worst I’ve ever experienced.
July 5, 2025
Reply from SharkNinja ES
Hola,
Gracias por tomarse el tiempo de compartir la evaluación.
Lamentamos que no haya recibido su pedido. Póngase en contacto con nosotros en el número y nuestros compañeros estarán encantados de ayudarle.
Tras comprobarlo, hemos visto que te has puesto en contacto con el servicio de atención al cliente de SharkNinja y tu caso ha sido asignado al departamento correspondiente.
Atentamente,
Ninja Kitchen ES
It has not been delivered
July 4, 2025
Reply from SharkNinja ES
Hola,
Gracias por tomarse el tiempo de compartir la evaluación.
Sentimos mucho que aún no haya recibido tu pedido, nos puede contactar al 900 839453 y nuestros compañeros estarán encantados de ayudarle.
Atentamente,
Shark Clean ES
The best gift for the summer!!!
The best gift for the summer!!!The family and friends are enjoying smoothies, frappes and frozen cocktails everyday!!!
June 21, 2025
Easy to order on line
Easy to order on line. Really fast delivery. Kept informed from start to finish
June 26, 2025
Good deal …
I was choosing carefully good vacuum cleaner for sofas (having 2 marvellous cats 🐈⬛ 🐈). Luckily I stopped on Shark. Really good device. I like the result after cleaning. And price is good as well. It was good deal.
June 21, 2025
I've received an email to leave a…
I've received an email to leave a review and I've not even received the product yet! The 3rd party shipping company Seur didn't even try to deliver the parcel
June 14, 2025
Reply from SharkNinja ES
Hola,
Gracias por tomarse el tiempo de compartir la evaluación.
Lamentamos saber que tu pedido no fue entregado y te invitamos a contactar con nosotros a: 900 839 453. Te aseguramos que nuestro equipo resolverá tu situación.
Atentamente,
Ninja Kitchen ES
Ordered o 13th June and arrived o …
Ordered o 13th June and arrived o 18th. Super quiet and nice looking, not bulky. Just got to source a hose pipe adaptor now for the water tank.
June 12, 2025
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